I wanted to say thanks Chip for innovating with their Spring Prize Draw and new Smart ISA in April. I've been with them since 2017 and having a spread of money across savings, investments and a Prize... Leggi di più
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Scopri cosa dicono le persone
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Leggi di più
L'azienda ha risposto
I asked a not-very-straightforward question. Got a full and comprehensive answer by e-mail, clearly and logically presented. I was blown away - I've never had a response to an online query so good. If... Leggi di più
Chip customer service were excellent in dealing with a technical issue I had. Prompt responses and helpful suggestions. They actually read what I sent and understood my problem rather than just sendin... Leggi di più
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Dettagli dell'azienda
Informazioni su Chip
Scritti dall'azienda
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Informazioni di contatto
232 Shoreditch High Street , E1 6PJ, London, Regno Unito
- hello@getchip.uk
- getchip.uk
4,4
Eccellente
4541 recensioni
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Le persone hanno visualizzato anche
The worst pop up unregulated bank known…
The worst pop up unregulated bank known to man.
My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral!
Financial ombudsman have said they have tons of complaints, but due to them being unregulated they are awaiting more powers to argue against this delboy firm!
27 giugno 2025
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Risposta di Chip
Hi Luke,
We’re really sorry to hear about your loss. This sounds like an incredibly difficult situation, and we understand how distressing this must feel.
Chip is a regulated company and works with fully authorised UK banks to hold customer funds. In the case of a bereavement, there is a specific process we must follow before any funds can be released, including verifying documentation. This is to ensure we’re protecting the account and acting correctly.
If you do have any further questions we can always be reached at hello@getchip.uk via email.
The Chip Team
Risposta di Chip
Hi Christian,
We appreciate your feedback. Delivering quick and effective responses to all user inquiries is what we aim for, thank you for taking the time to highlight your positive experience with our service speed.
The Chip Team
Great customer service from CHIP and to…
Great customer service from CHIP and to deal with a real person is reassuring.
Thanks CHIP.
10 aprile 2026
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Risposta di Chip
Hi Andrew,
Thank you for your review. We believe that providing access to dedicated, professional staff is essential in the financial services sector. We are pleased that you found our human led support reassuring and effective. Thank you for choosing Chip to manage your savings.
The Chip Team
Good people to bank with
Good people to bank with, good rates
Easy to use.
Prompt customer service
10 aprile 2026
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Risposta di Chip
Hi Stephen,
Thank you for your feedback. We strive to combine competitive interest rates with an intuitive platform and responsive customer service. It is rewarding to hear that we are meeting these standards for you. We appreciate your continued support and trust in the Chip platform.
The Chip Team
Very helpful support from Mike on the…
Very helpful support from Mike on the helpdesk who sorted out my change of name query promptly and professionally. Much appreciated Mike 🙂
13 aprile 2026
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Risposta di Chip
Hi Dawn,
Thank you for your review. We are pleased that Mike provided the prompt and professional support required to resolve your change of name query, we will be certain to share your gratitude with Mike personally.
The Chip Team
David B
I didn’t draw on Chip’s service because of a change in financial priorities. What appealed to me was the welcome I was given to the Chip community. My experience with the company was genuinely pleasing and I felt valued as a new investor. Great experience; a shame I had to exit from Chip. If it helps, I would certainly recommend this investment company if future investors were to draw on this service provider.
13 aprile 2026
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Risposta di Chip
Hi David,
Thank you for your kind words. We are pleased you felt valued as a member of the Chip community, even for a short duration. Your recommendation is highly appreciated, and we wish you the best with your financial priorities. We would be delighted to welcome you back should your circumstances change in the future.
The Chip Team
Oustanding Service
Great experience. So quick to respond to queries and staff are so polite and helpful. Needed a statement for my tax return on one of the accounts I had closed. This had to be done manually by Chip but was still provided in less than 24 hrs. Outstanding service and would not hesitate in recommending them.
13 aprile 2026
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Risposta di Chip
Hi Caroline,
Thank you very much for your recommendation. We recognize that tax related requests are time sensitive, and we are pleased our team could manually provide your statement for a closed account in under 24 hours.
The Chip Team
Very helpful when resolving a problem…
Very helpful when resolving a problem that was my fault. Asked the right questions and sorted it out. (No dealing with a bot who cannot understand what you mean.)
13 aprile 2026
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Risposta di Chip
Hi Laura,
Thank you for your feedback. We believe that direct human interaction is essential for resolving specific issues effectively. We are delighted our team could provide the necessary guidance to rectify the situation for you in a helpful and professional manner.
The Chip Team
Saw Chip and was interested in their offers
I heard about Chip and was interested in their bank account where your money can earn you prizes. Setting up a new account was easy. Unfortunately when I went to transfer money the only way seemed to be through your bank account even though I added a debit card. Chip then want visual access to my bank account for 90 days. Absolutely no way so I shut my account immediately. A total waste of time.
11 aprile 2026
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Risposta di Chip
Hi Natasha,
Sorry to hear this was your experience, and we understand why that would feel frustrating.
To clarify, Chip uses secure Open Banking connections to link your bank account. This is what allows you to transfer money in and out, and to automate saving, we can't see or control your account in the way it might sound, it simply lets us read certain information, with your permission, to provide the service. It’s also time-limited and regulated.
At the moment, debit cards can be added for certain features, but bank transfers remain the main way to fund accounts.
We appreciate this won’t be for everyone, but thank you for giving Chip a try.
If you have any further questions, feel free to reach out via the in-app chat.
The Chip Team
Emailed in with a login problem and got…
Emailed in with a login problem and got a response within a couple of hours. Not only was the problem solved quickly but the staff member dealing with my case was kind and professional.
11 aprile 2026
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Risposta di Chip
Hi Kelly,
Thank you for sharing your experience. We strive to combine technical expertise with a kind, professional approach, and we are glad we could resolve your login issue within a few hours. We value your continued trust in Chip and are pleased to have you back in the app.
The Chip Team
Quick response through the help section…
Quick response through the help section and was given the information I needed on accrued interest promptly. Much appreciated
10 aprile 2026
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Risposta di Chip
Hi Olivia,
Thank you for your review. We are pleased that our Help Centre provided the prompt information you required regarding your accrued interest. Ensuring clear and accessible financial data is a priority for us, and we appreciate your positive feedback regarding our responsiveness.
The Chip Team
Interactive support
Although I didn't get the answer I was hoping for, I was treated like a valued customer and my queries were all dealt with to my satisfaction before the ticket was closed at my insistence. I only have good things to say about Chip :o)
9 aprile 2026
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Risposta di Chip
Hi Ade,
Thank you for your feedback. We aim to ensure every user feels valued, regardless of the inquiry outcome. We are pleased our team addressed your concerns to your satisfaction before closing the ticket at your request. Your kind words regarding your experience with Chip are greatly appreciated.
The Chip Team
I needed to withdraw all my money in a hurry, no chance!!
I needed to withdraw all my money urgently to fund a house purchase. Since my bank (Revolut) was not on their special "list" I could not do a direct transfer. The only option was either transfer to another bank then on to Revolut or transfer to the general investment account and see if it was possible to transfer to Revolut from there. I tried what I thought would be the quicker option and transferred all my money to the investment account but it never arrived.
On contacting Chip they showed me the small print that says the transfer can take 4 working days - nightmare!!
I had no issue withdrawing from Monzo, Chase etc... so I suggest using those apps instead.
10 aprile 2026
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Risposta di Chip
Hi Chisbon,
We’re really sorry to hear how stressful this was, especially with a house purchase on the line.
Transfers can feel frustrating when time is critical. Moving funds between accounts, particularly into or out of an investment account, can take up to 4 working days due to processing and settlement times. That said, we understand this isn’t always clear in the moment and can come as a shock when you need immediate access.
Regarding bank transfers, we currently support a set list of linked accounts through our open banking partner Truelayer, and we appreciate this can be limiting if your main bank isn’t included.
Your feedback is really valuable and highlights where we can improve both clarity and flexibility.
The Chip Team
Excellent fast response to request for information
Ben at Chip was very helpful and provided me with a link to access a statement of interest earned very quickly despite the fact that I had moved my money from Chip to another provider only because I found a better interest rate. If Chip were able to offer a market leading instant access savings account I would be back with them as their service is excellent
9 aprile 2026
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Risposta di Chip
Hi Stephen,
Thank you for your feedback. We are pleased that Ben could assist with your interest statement so efficiently. We value your honest input regarding competitive interest rates; providing excellent service to our savers is important to us, and we hope to welcome you back to Chip in the future.
The Chip Team
My query was answered quickly and…
My query was answered quickly and successfully. Thank you Usamah! Nathalie Esparcieux
9 aprile 2026
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Risposta di Chip
Hi Nathalie,
Thank you for your review. We are delighted that Usamah was able to resolve your query quickly and successfully and we will be certain to pass your gratitude along to him.
The Chip Team
Great service really quick at dealing…
Great service really quick at dealing with my query
9 aprile 2026
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Risposta di Chip
Hi Michelle,
We really do appreciate your feedback. Delivering a quick and effective resolution to every query is a primary goal for our support team. Thank you for taking the time to highlight your positive experience with us.
The Chip Team
Dreadful service AVOID CHIP
Dreadful service. Staff at Chip are unable to use their own app referring me to the wrong places. The app is clunky and impossible to use without help - I simply want to open a new Smart ISA. You can’t speak by phone to anyone so can only use the chat. If they get stuck on the chat (I also made a formal complaint) they just cut you off or ignore you! My advice - use Trafing212 far better service.
9 aprile 2026
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Risposta di Chip
Hi N Duvivier,
We’re really sorry to hear about your experience, this isn’t the level of service we aim to provide.
It’s frustrating to feel passed around or unsupported, especially when you’re trying to do something as important as opening a Smart ISA. The app should feel straightforward to use, and our team should be giving clear, consistent guidance.
We currently primarily offer support via in-app chat so we can keep everything secure and in one place, but you should never feel ignored or cut off. That’s not acceptable, and we’d like to look into what happened with your chats and complaint.
If you’re open to it, please reach out again via the in-app chat so we can review your case properly and help you get set up without further hassle.
The Chip Team
Prompt professional help with a…
Prompt professional help with a security concern. Faultless.
9 aprile 2026
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Risposta di Chip
Hi Suzanne,
Thank you for your feedback. We prioritize account security with the utmost seriousness and are pleased to hear that our team provided the prompt and professional assistance you required. Ensuring your peace of mind is a core objective at Chip, and we appreciate your recognition of our efforts.
The Chip Team
Ben resolved my problem first time no…
Ben resolved my problem first time no back and forth ....just great fix and service ....well done ben and the team
2 aprile 2026
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Risposta di Chip
Hi Mr Anders,
Thank you for your feedback. We are delighted that Ben was able to provide a first-time fix for your inquiry without the need for repetitive communication. Delivering direct and efficient service is a standard we strive to uphold. We will pass your commendation along to Ben and the wider team.
The Chip Team
We had a slight problem the day before…
We had a slight problem the day before the deadline for transferring to our cash isa. I think it was our side not theirs. I contacted them in the morning and they sorted it all out by the afternoon. Very professional. And they followed up with emails checking everything was okay.
3 aprile 2026
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Risposta di Chip
Hi there,
We are glad we could assist with your time-sensitive ISA transfer. Meeting critical financial deadlines is a priority, and we are pleased our team provided the professional resolution and proactive follow-up you required. Thank you for choosing Chip to manage your savings.
The Chip Team
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