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Dettagli dell'azienda

  1. Negozio di utensili

Scritti dall'azienda

BoltHero is built for what your ratchet can't reach. Our chain-driven offset extension wrench goes where standard ratchets give up, so the DIYers who refuse to lose to a bolt can keep the jobs they used to send to the shop in their own garage.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

17 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 87% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(17)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Surprise for hubby

My husband was pleasantly surprised to receive this gift for his birthday. He hasn't needed to use it yet, but, he was impressed with it.

22 giugno 2026
Non scritta su invito
Logo di BOLTHERO

Risposta di BOLTHERO

Hi Wanda,

Thanks for sharing!

Cheers, The BoltHero Team

Valutata 1 stelle su 5

Poor comms

Poor comms, delivery longer than expected, failure to honour 50% credit for delays
overall a poor experience, hopefully when it arrives it will at least be fit for purpose

5 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Bolt hero is a fake Chinese spam…

Bolt hero is a fake Chinese spam website And Company that stole my money. Do not buy this Product
First, if this is a real company, then your business plan is the worst ever. Basically you are following a scammers business plan no contact phone numbers no verifiable business addresses supposedly set up in Wyoming with no address at the strip mall also, you have piss poor communication which to me seems like it is auto replies from an AI Computer All emails from you are trying to tell me you are a real company with those little communication as possible misleading if not faults information you’re Supposed product was supposedly invented in the USA, but it is made and ships from China Through a sketchy shipping carrier, and then whenever it was supposed to have arrived, the shipping stated it was returned to shipper in Inglewood California when it was shipped from China and it took three weeks to make it to the United States and then you state you cannot prove where the item is even though tracking, showed it as returned and delivered to shipper if I actually do get a full refund, I will still believe it is your way of trying to keep the scam going, and hoping I will remove my review which I will never do. The only reason you replied to this because your shady business practices, and after almost a month of emails requesting my full refund which the last week and a half you basically stopped replying and over 75 emails from you sometime in a row in one day which I related to as harassment from you to try to make me stop communicating and just go away, which will never happen either until I have my full refund and also me having to waste my time blocking you from my financial accounts and having to check my accounts daily to make sure you are not trying to steal my money I will never buy anything from your company and I will Let everybody know not to you, fall for your shady products and business practices.

11 giugno 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi Mike,
We're a real company and we're not keeping anyone's money. You're getting a full refund. It's clear our support let you down here, and that's on us to fix. We've found your order and someone from our team is reaching out to you today to sort it out directly.
The BoltHero Team

Valutata 5 stelle su 5

I just like a few others began to think…this isn't a case of fraud, but after the flight into NYC and then it was given to the, sometimes not too fast, USPS it was delivered.

I just like a few others began to think I had come across another "Scam" as I did with another vendor that has never returned my emails or funds. Anyway my BoltHero wrench arrived today 7/1/2026, in good shape with the extra parts included. I had originally contacted BoltHero as to where my shipment was and was concerned that this might be a case of fraud. They assured me it wasn't and my shipment was still coming. It took approx. 10 days from ordering to arrival, can't wait to try it out on my wife's Subaru when I change the spark plugs.

1 luglio 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi Dean,

Thanks for sharing!

Cheers, The BoltHero Team

Valutata 1 stelle su 5

Still waiting on delivery after 3…

Still waiting on delivery after 3 months customer service has done nothing to fix the problem i feel this is a scam

8 aprile 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi David,
Three months is far too long and we understand the frustration. We're a real company, not a scam, and we want to get this resolved for you properly. We're looking into your order now and someone from our team is reaching out to you by email today.
The BoltHero Team

Valutata 1 stelle su 5

Ordered in May said out for delivery…

Ordered in May said out for delivery June 10 reached out to customer service via email. I ask them to credit my card if cant deliver. Said since out for delivery couldn't credit. They didn't place number on address still haven't received believe this to be a scam would warn others not to order

Nothing been done to correct as of 6/25 did receive email address was wrong

They replied not a scam but card been charged since May and I don’t have product

17 giugno 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi,

We looked into this carefully. The order ran into a delivery problem because the shipping address provided at checkout was incomplete, which is why the parcel couldn't be delivered as expected. That's genuinely frustrating, and we understand why you're upset, especially after waiting this long.
We're not a scam, and we want to get this sorted for you. We're reaching out by email today to find a solution and make sure you're taken care of.

The BoltHero Team

Valutata 1 stelle su 5

Cee U Next Tuesday Bolt Hero

Ordered the item and it was delivered to an address 70 miles away!!! Unknown to me completely. When i saw it i got in touch to correct it. No response at first, then " too late sorry" avoid this American business. Learnt a lesson "shop" app scam filled

16 giugno 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi Rodney,

We looked into this carefully. The order was placed with a shipping address in Colchester, and that's where the parcel was delivered, confirmed by tracking. When your message came in asking to change the address, the parcel was already in transit, so it was no longer something we could redirect.
That said, we'd still like to help you get a parcel you can actually use. We're reaching out to you by email today to sort it out.

The BoltHero Team

Valutata 1 stelle su 5

Didnt receive my order

Ordered 3 offset ratchets from Bolthero. Received a shoe horn!!
I have emailed the company and shall see how they respond but on the face of it I am questioning whether this is a scam.

Update 04/07/26 - Despite email communication from Bolthero confirming replacement product would be supplied I have not received any product or even confirmation that the product has been shipped.

15 giugno 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi David,

We're not a scam, and we completely understand why it looked that way. Our warehouse made a genuine mistake and sent you a shoe horn instead of the three offset ratchets you ordered, which clearly should never have happened. We take full responsibility for getting it fixed. We've found your order and someone from our team is reaching out to you today to send the right tools and make this right.

The BoltHero Team

Valutata 5 stelle su 5

Had a bolt on a challenging position to remove and reinstall on my truck engine

Had a bolt on a challenging position to remove as there was only 2 inches of clearance. Using Bolthero made the removal easy. Am planning on ordering a second Bolthero for my second garage. Highly recommend Bolthero for those difficult and challenging removals.

10 giugno 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi Norman,

That's exactly the kind of job BoltHero was built for. Great to hear it made easy work of a tight spot.

Cheers, The BoltHero Team

Valutata 4 stelle su 5

service was slow

service was slow. The unit is as expected

1 giugno 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi Chris,

Thanks for the feedback. We are glad the unit arrived and is what you expected.

Cheers, The BoltHero Team

Valutata 2 stelle su 5

Shipping time was ridiculous

Shipping time was ridiculous

25 aprile 2026
Non scritta su invito
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Risposta di BOLTHERO

Hi Wald,

Thanks for the feedback. We hear you on the wait. We ship worldwide, so transit takes longer than a domestic order, and we know that's not always clear enough up front. That's on us to communicate better, and it's something we're actively working on.

The BoltHero Team

Valutata 5 stelle su 5

Didn’t take long to recieve in the…

Didn’t take long to recieve in the mail, shipping was fast for where I’m located. Good experience all around.

21 maggio 2026
Non scritta su invito
Logo di BOLTHERO

Risposta di BOLTHERO

Thanks Trevor!

Great to hear it arrived quickly and the whole experience was smooth. Enjoy the BoltHero. We hope it earns its spot in your toolbox.

Cheers, The BoltHero Team

Valutata 5 stelle su 5

Easy transaction

Easy transaction , good price and quick delivery

15 maggio 2026
Non scritta su invito
Logo di BOLTHERO

Risposta di BOLTHERO

Thanks Andy!

Good price and quick delivery is exactly what we aim for. Hope the BoltHero makes those hard-to-reach bolts a little less painful.

Cheers, The BoltHero Team

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