George & Willy Recensioni 

35
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

We can’t say enough good things about George & Willy! The quality of their products is second to none – beautifully designed, durable, and always a joy to use. What keeps us coming back, though, is th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely love these signs! I ordered three George & Willy signs for my restaurant, and every single one looks amazing. The quality is top-notch — sturdy, well-made, and beautifully designed. You ca... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

George & Willy is everything we’ve ever wanted for our business! Their products are extremely high quality and gorgeous plus their team is responsive, helpful and fantastic to work with. I would recom... Leggi di più

Valutata 5 stelle su 5

The team at George & Willy reached out asking for feedback on one of their products, which I really appreciated. During that conversation, I mentioned an issue I was having with a different item... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

George & Willy create Signage, Letter Boards and Menus, and a range of display solutions and life tools for businesses and homes around the world.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

35 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(35)

19 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great customer service when there is a…

Great customer service when there is a high priority delivery. Very much on schedule and appreciated.

25 agosto 2025
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Risposta di George & Willy

Glad to have helped out as much as we could in getting your product to you by your event date! Thanks for your purchase ☺️

Valutata 4 stelle su 5

We ordered multiple things from George…

We ordered multiple things from George & Willy, and we appreciate the quality and the unique designs, absolutely in love with everything. My only complain, and I hope they will fix it, with the menu boards, you don’t get enough letters. They are expensive products, so I would expect not to have this issue. And to order more letters, you need to buy another set, and we paid $80 for that, and still we ran out of A’s. So I would say, give customers the options to buy the letters they need, or add more vowels to the set. You can’t give same amount of A’s as the other letters.

10 luglio 2025
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Risposta di George & Willy

Hey Maddie!

Thanks so much for your kind words about our designs—it means a lot to us! We don’t like hearing that customers are left short on letters, especially if they’ve already purchased extra packs and are still missing certain ones. Whenever this happens, we’re generous with sending out replacements to make sure customers can get their menus up and running. Please email us at sales@georgeandwilly.com, and we'd love to get some more letters on their way to you!

- G&W Team

Valutata 5 stelle su 5

quality products

excellent customer service and beautiful products

15 luglio 2025
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Risposta di George & Willy

Thank you, Samantha! Appreciate your support 🙏🏽

Valutata 5 stelle su 5

George & Willy is AWESOME !

As well as having exactly what I needed, George & Willy delivered ! The package came quickly, was BEAUTIFULLY presented and so much fun to open !! I also appreciated that the packaging was very earth friendly.
The product is fantastic and I will definitely be buying from them in the future.

24 giugno 2025
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Risposta di George & Willy

We're stoked to hear you love your Opening Hours Sign, and appreciate you noticing all the small details of the packaging, too. Looking forward to hopefully providing more signage to your space in the future 🤝

Valutata 5 stelle su 5

Honest and extraordinary!!

My experience was not just great, it was extraordinary.
I purchased a lovely lit round sign and added graphics. When attempting to professionally mount and hard wire, it failed to light. I contacted customer service and requested a replacement of the light strip and plug. I received immediate help via text and soon was booted up to Rosie who offered a complete sign replacement.
Lastly, an email followed from Will ,checking the resolution of my issue.
I give George and Willy 5 stars and honestly the best customer service I ever experienced. *
***Thank you****

22 giugno 2025
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Risposta di George & Willy

It's the least we could do so you have a perfect sign! So glad you've got it up and running, and thanks for trusting us 💙

Valutata 5 stelle su 5

Rosie was absolutely awesome

Rosie was absolutely awesome. Some of the best customer service I have ever experienced! Will always support this business

28 maggio 2025
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Risposta di George & Willy

Glad we could help you out here, Seif! Thanks for your support 💙

Valutata 5 stelle su 5

I couldn’t be happier with the Wall…

I couldn’t be happier with the Wall Mounted Drying Rack from George & Willy. The design is simple, elegant, and fits seamlessly into my space—both functional and beautiful without being intrusive. It’s clear that a lot of thought went into creating something that’s not just practical but also a pleasure to look at every day.

From ordering to installation, the team was incredibly responsive and helpful. It made the entire experience even more enjoyable.

Highly recommend this product if you’re looking for a clean, minimalist solution that doesn’t compromise on quality or aesthetics.

27 maggio 2025
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Risposta di George & Willy

We're so glad you love your drying rack! Thank you for the kind words, Josey ☺️

Valutata 5 stelle su 5

5 stars

We can’t say enough good things about George & Willy! The quality of their products is second to none – beautifully designed, durable, and always a joy to use. What keeps us coming back, though, is the incredible customer service. The team is consistently kind, helpful, and quick to respond. Huge thanks to Rosie for always going above and beyond – she’s an absolute star. Highly recommend!

27 maggio 2025
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Risposta di George & Willy

Thank you, Jade! We're stoked to hear you love our products, and appreciate your continued support of George & Willy 💙

Valutata 5 stelle su 5

I highly recommend George & Willy

I highly recommend George & Willy. The reason is I forgot to include my apt number, and UPS could not found my address and UPS returned my product that I am aware after the fact. I emailed the information to the support team it was late time, and I was not sure they are open, or they will reply to me same day but in a minute later I send my email, they replied to me and comfort me regarding my shipment. That was amazing and very lovely gesture and customer service pleasure. I loved the company and with quick and kind respond, they really got me. Thanks, and regards.

15 maggio 2025
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Risposta di George & Willy

Thank you for your order with us - we're so happy this was resolved for you, and your order arrived safe and sound! ☺️

Valutata 2 stelle su 5

High price, low quality

Ordered a large store sign. High price does not equal high quality. Powder coating is very easily scratched and damaged.

Response to G&W:
Thanks for the 30% off offer, but why would I spend more money on your low quality products? Especially seeing first hand how you do business. The lightweight aluminum sign slid on a cylinder block that it was propped up against under its own weight and that was somehow enough to create two deep gouges in the powder coating. You can pretend like you’re a poor small business, but really you just take advantage of them. There’s a reason their reviews are great here. Not surprised, they have a monopoly on designer signs, so why would they bother.

7 maggio 2025
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Risposta di George & Willy

Hi Derek,

We’re sorry about the scratch on your sign. All of our signs come with a 2-year warranty that covers faulty workmanship and materials when used under normal conditions, as outlined in our care instructions. Unfortunately, damage caused by one of our large (and heavy!) signs sliding down a cement block, as explained in your own words, isn’t covered under this warranty.

That said, we did offer a 30% discount on a replacement as a goodwill gesture, but didn’t receive a response.

As a small business, we do our best to take care of our customers while staying fair and sustainable as a business. We’re genuinely sorry to hear this experience didn’t meet your expectations.

- Rosie

Valutata 2 stelle su 5

Unreliable delivery date

Unreliable delivery date. On the website I paid for 3/4 business day delivery. I now have received an email that the delivery date is a week later.

21 dicembre 2024
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Risposta di George & Willy

Hi Shajal, sorry to hear you weren't happy with the delivery and it's a shame you left a review before the 4 business-day shipping had concluded.
Your order was placed on Thursday 19th December and it arrived on Tuesday 24th December (4 business days after you ordered).
In the peak of the Christmas season, we think this is pretty good and hope you did too 😊
As always, feel free to reach out to our Customer Support (sales@georgeandwilly.com) for updates on your order and we will be happy to help out!
- G&W Team

Valutata 3 stelle su 5

Faulty products and no refunds or exchanges offered

Edit: The company have kindly offered to replace the product free of charge, after a series of emails and this review. The products themselves are good quality even if the box is not usable - little disappointed in the customer service but happy with the outcome in the end.

Ordered the small pricing signs and they came in a little tin box to carry them around in. Perfect for markets! But the signs don’t fit in the box and the box burst open on my way to a market. Lost about half the signs. They said a piece of tape works to keep the box closed - why are you selling products you know are faulty? They offered me a discount off another box but didn’t offer to remedy the actual problem of the first box or provide a replacement. Super disappointing given I paid extra money to support a local brand rather than get the much cheaper options from other sites. Really bad customer service given I would’ve purchased many of their other displays in the future for my store, but if you can’t endorse your own product then I won’t be returning to the store, and others shouldn’t either.

8 novembre 2024
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Risposta di George & Willy

Hi Georgia,
We're sorry for the trouble you have had with your order and thanks for taking the time to update your review after a resolution was found.
We pride ourselves on not only the design of our signs but also the packaging that each of our signs comes in, so we're disappointed to have let you down this time and your feedback on the tin box has been passed through to our Product Design team to fix.
We appreciate your support and we'll do better next time :) - Ari

Valutata 1 stelle su 5

They charged my card twice snd…

They charged my card twice snd begrudgingly agreed to a return at my cost. I contacted seconds after I saw the double order and they said they were away for the weekend. They shipped it anyway!! Not ready for e-commerce.

1 marzo 2024
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Risposta di George & Willy

Hey Jake, we're sorry to hear that you weren't satisfied with the service here - we reached out as soon as we could on Monday but unfortunately our warehouses were too fast even for us to stop your second order! 🏎 *We do not have the ability to charge cards twice*

We do however now have someone monitoring all orders 24/7 so if you need to cancel or change orders made by mistake, we'll be on it.

Additionally, you can always return or exchange any item purchased through our online store within 100 days of receiving your order. All the best! - G&W Team

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