They sourced the required components and got them sent to me in a timely manner so I could get them installed into a Ute, and kept me up to date with the process.
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Scopri cosa dicono le persone
I am new to using the GT1 device but the tags thus far have performed as expected, reliable and consistent. The web platform and service is excellent. I am very much looking forward to seeing how the... Leggi di più
We purchased 26 of the GEO Force SST GT-1 Satellite trackers. We installed them and activated them ourselves easily and the performance is sufficient for our tracking purposes. We are a mid-size const... Leggi di più
Commitment to return phone calls by a certain day with no call back and no resolution. Original set up was incorrect. Specifically asked for GPS tracking in remote areas, but that was not provide... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Geoforce was founded in 2007 with the simple belief that the chaos and pain of field operations could be alleviated with technology. Our mission is to build the largest global network of connected field assets, providing operational intelligence to companies involved in field operations around the world. Combining a cloud-based software platform with rugged GPS tracking devices and global satellite and cellular networks, Geoforce’s Track and Trace solutions include efficient asset location and retrieval, rental invoice auditing, service delivery verification, inspection compliance, equipment maintenance alerts, and a host of others.
Informazioni di contatto
5830 Granite Parkway Suite 1200, 75024, Plano, Stati Uniti
- (888) 574-3878
- geoforce.com
4,1
Molto buono
243 recensioni
Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Timely and professional
Timely and professional. Best part, with the bulk update support, it saves me a lot of time. Thank you.
14 settembre 2023
No Response to queries
I have sent emails to the billing department requesting information and assitance and have receioved no response
11 settembre 2023
Geoforce
We have had Geoforce GPS units for years. Customer service has always been good. A couple of the units are sensitive, but overall units have been reliable. We were even able to locate a stolen truck with the GPS.
12 settembre 2023
Non scritta su invito
If you could send us the invoice on…
If you could send us the invoice on time.
It is 9/11 and still no invoice.
11 settembre 2023
quick responses when requested.
Answered my question without going through several people or areas.
1 settembre 2023
Take long time to get answer or call…
Take long time to get answer or call for what should be basic answer for a company
5 settembre 2023
quality service
Excellent teleconference. I learned a lot from the guys. I will reach out to them again.
30 agosto 2023
Equipment is Ok but service is excellent
To be brutally honest, we have had some issues with the devices themselves. They can sometimes be a little finicky and quit reporting or be too sensitive in some of the parameters. However, Caitlin Murray has always been my go-to lady at Geoforce and she's great. They should change her name to Johnny because she is ALWAYS Johnny On-The-Spot when i have issues. Geoforce gets at least an extra 1 1/2 to 2 stars just due to her customer service.
16 agosto 2023
Geoforce went above and beyond
I think my dealings with them have gone really well. David has responded to my requests and the trackers turned up in a timely manner.
8 agosto 2023
It doesn't get any better than Hieu.
15 agosto 2023
quick response
7 agosto 2023
I can not solve my problem at all I…
I can not solve my problem at all I didn’t get what i want it’s zero
4 agosto 2023
Risposta di Geoforce
Hello. Thank you for calling this to our attention. Someone from our team will be reaching out to resolve your billing issue.
Getting a response from the Geoforce…
Getting a response from the Geoforce team is not easy. It took weeks to speak to a human and I still did not get an answer to my question. I'm not fond of their automatic subscription renewal process either.
25 luglio 2023
Commitment to return phone calls by a…
Commitment to return phone calls by a certain day with no call back and no resolution.
Original set up was incorrect. Specifically asked for GPS tracking in remote areas, but that was not provided.
Set up started on GPS system based on our needs, contract signed months ago, no call back on when updated system will be set up.
Billing started after contract signed with a substantial increase but no new devices sent.
Several months of incorrect billing with emails to request review, commitment made to follow up but no call backs.
Very poor communication.
18 luglio 2023
Risposta di Geoforce
We appreciate your feedback and Geoforce wants to ensure a positive experience. We have reached out to work on getting your issues resolved.
The lady listened properly and…
The lady listened properly and understood what i was trying to say
10 luglio 2023
Risposta di Geoforce
Hello. We apologies that you're having issues with account setup tasks. We have open tickets with our support team who have reached out today, and we also are working on having out Training team schedule some time with you.
Very bad customer experience order…
Very bad customer experience order device one week ago received but got wrong harnesses again ordered harnesses it has been one week haven’t received correct harnesses my truck is parked in yard for 2 week thinking g about cancelling contact but stuck due to contract
7 giugno 2023
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