Non consigliato
Team disponibile e celere per qualsiasi domanda.
Peccato TUTTO il resto
Pacco ordinato il 23 febbraio.
Dal 12 marzo fermo con nessun aggiornamento.
Ad oggi 23 marzo, 30 GIORNI dopo, ancora nulla. Conviene appoggiarsi a società serie per le spedizioni.
Dalla Cina in 2-3 settimana arriva sempre tutto.
Se avete urgenza non ordinate. 1 mese e più per una spedizione.. sempre se arriverà
Risposta di Genius Parts
Hello Fabio,
Thank you for your review. We are sorry to hear you are unhappy with the experience.
After reviewing your order and our full communication, we can confirm the part was supplied via Acer with a stated handling time of 3 to 5 working days and was dispatched on March 2nd.
Tracking shows the parcel arrived in Italy and has been held with customs in Milano since March 12th. Unfortunately, this stage is managed entirely by the destination country’s customs authority and is outside of our control. During this process, tracking updates are often limited while the item is being assessed.
We can also see that our team responded to your messages throughout, provided updates based on the tracking, and explained the customs process, including advising that the local postal service may contact you if any information or duties are required.
As the parcel remained held, we also offered to resolve the situation by issuing a full refund and opening a claim with the courier.
We fully understand how frustrating delays like this can be, especially when there is urgency, however in this case the delay is not related to dispatch or support, but to the customs process within the destination country.
If you would still like us to proceed with the refund or assist further, please contact us directly and we will resolve this for you as quickly as possible.
Kind regards,
Genius Parts