I ordered the big bundle, one product was missing, I contacted genie and they sent one immediately, can't fault the customer service go above and beyond to help. As for the products, they are beyo... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Having been inundated with genie videos on tik tok I thought I’d finally give it a go. I’ve been looking for something to finally get rid of the little, baked on grease splatters in my ninja oven afte... Leggi di più
L'azienda ha risposto
An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely... Leggi di più
L'azienda ha risposto
I absolutely love all of genie cleans products I find them absolutely amazing and find cleaning effortless spray and leave then wipe works on grease,grim oil . The polish , floor cleaner and room sp... Leggi di più
3,9
Molto buono
53 recensioni
Ha risposto al 64% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Costumer service is amazing my products…
Costumer service is amazing my products what I orders have been lost in by th delivery company and they are quick to reply and very helpful the products are amazing too!
28 ottobre 2025
Non scritta su invito
best cleaning products in the market
I could not rave about these products enough, i generally and honestly rave about them to all my family and friends. i have severe OCD and cleaning really assists in managing my symptoms, i have used the same cleaning products for years - and now they all consist of genie- i generally could not rave about the products enough. i have only ever had minimal experience with customer service however when i have they have always remained professional, and respond promptly and efficiently, could not recommend enough worth every penny.
28 ottobre 2025
Non scritta su invito
Risposta di Genie Clean
Thank you maddie so kind
An amazing cleaning brand
An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely fantastic & a little goes a long way which then means saving money too in the long run, also this company carries out free cleans to those who are in need! 10/10 genie clean!
27 ottobre 2025
Non scritta su invito
Risposta di Genie Clean
Thank you xxx
Genie products are the best cleaning…
Genie products are the best cleaning products I’ve ever used!, there was a delay with one order but I contacted customer service and they were quick to respond and sort it out. Couldn’t recommend genie more.
28 ottobre 2025
Non scritta su invito
Risposta di Genie Clean
Thank you for your kind words xx
Amazing customer service!
Amazing customer service!! Products are unbeatable. The smells are out of this world. Any issues are always dealt with promptly & in a very friendly manner. Would highly recommend this company & the products alike.
25 ottobre 2025
Non scritta su invito
Risposta di Genie Clean
You are do kind thank you x
Absolutely fantastic products
Absolutely fantastic products, the ease the oven products have made me actually enjoy cleaning my oven.
9 ottobre 2025
Non scritta su invito
Risposta di Genie Clean
Thank you for your review xxxx
Risposta di Genie Clean
Thank you so much xxxx
COMPANY IS A JOKE - DO NOT USE
ABSOLUTELY DISGRACEFUL!
Unfortunately my delivery address was incorrect and was sent to an empty shop - i contacted customer service and got nowhere but let it be. As it would not let me cancel my subscription I skipped the next three deliveries allowing me time to sort it out ONLY TO FIND THEY ARE STILL SENDING THE SEPTEMBER ONE I CANCELLED AND HAVE CHARGED ME.
NO CUSTOMER SERVICE FROM DAY 1 AND NOW I'M BEING CHARGED FOR SOMETHING I DON'T WANT AND WON'T GET!!!
30 settembre 2025
Non scritta su invito
11 days later still no product
11 days later still no product.
Update
On Fri, 26 Sep 2025 at 17:11, Customer Services customerservicesgenie-clean wrote:
Hi Andrew, we have filed a claim with evri regarding this. We can now offer you a replacement or store credit :)
Thank you for contacting Genie Clean.
Kindest regards,
Ross @ Genie Customer Services
Genie Clean.
Upate 29-09-25
Customer Services
17:07 (9 minutes ago)
to me
Genie Customer Services
your refund is pending
Thank you for contacting Genie Clean.
Kindest regards,
Ross @ Genie Customer Services
Genie Clean
15 settembre 2025
Non scritta su invito
Risposta di Genie Clean
Hi andrew unfortunately some products do go missing in transit .our courier will not Allow us to file a claim until 7 working days have past .There is a protocol we have to follow with the company .I am sorry this happened yo you we are continually trying to improve fulfiment .
I placed 2 orders over 3 weeks ago
I placed 2 orders over 3 weeks ago, still not received them. Contacted them on numerous occasions. Says in transit. Delivery is non existent. If they stopped making so many posts on social media and sorted their dispatch process out I might actually be able to review product, if I ever receive them! Won’t be ordering again.
20 settembre 2025
Non scritta su invito
It doesnt work
it is nothing like the video showing grease removal, nearly £9 with posteage included, total rip off, It actuallys smells like Jif cleaner, only that used to be better
8 settembre 2025
Non scritta su invito
products are as good as coloured water
products are as good as coloured water. I bought 3 cleaning products and none of them work AT ALL. Save your money.
8 luglio 2025
Non scritta su invito
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