Generous APE Recensioni 

192
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

I was a little nervous ordering from Generous Ape, as the website uses an odd & inconsistent range of product images (mainly harvested from brands sold on the platform). I needn’t have worried; I rece... Leggi di più

Valutata 4 stelle su 5

First order placed with this company - completely wrong item received - no e-mail reply as yet, but this may be due to Easter hols so will await response. Not a great first experience tbh. However Com... Leggi di più

Valutata 5 stelle su 5

I ordered the Christmas crackers because I wanted to buy crackers that weren’t full of bits of useless and polluting plastic. Obviously, we haven’t used them yet, but they arrived packed in just car... Leggi di più

Valutata 5 stelle su 5

Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier. Lauren was quick to contact the vendor and to coordinate a replace... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. anche in
  3. Gioielleria
  4. Negozio di accessori di moda
  5. Negozio di borse
  6. Negozio di casalinghi
  7. Negozio di scarpe

Scritti dall'azienda

Shop from over 200 independent, sustainable and ethical brands at Generous APE - The Sustainable Marketplace. Our mission is to create a platform that inspires people to adopt a new ethical way of living and shopping. We firmly believe that sustainable and conscious retail is the way forward, which is why we work with specially selected sustainable brands that share our views of a brighter future for the fashion industry.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(192)

1 recensione negli ultimi 12 mesi

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Valutata 4 stelle su 5

Helpful with returns

Although the item I ordered didn’t suit so had to arrange a return, the customer service team were very helpful & responsive.

1 giugno 2025
Valutata 5 stelle su 5

Order query . Ordered a dress which unfortunately…

Ordered a dress which unfortunately took a bit of time to arrive. I contacted Generous Ape and got a swift response explaining the dress company where struggling to send the correct size out . We eventually got to the bottom of it and the dress came as promised . The main reason for 5 stars is the customer service was outstanding , Lauren in the customer department was wonderful . I would recommend this company !

6 giugno 2025
Non scritta su invito
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Risposta di Generous APE

Thank you for your kind words :)

Valutata 5 stelle su 5

Wonderful Customer Service Team 💜

Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier.
Lauren was quick to contact the vendor and to coordinate a replacement, which is absolutely lovely! Would definitely use the site again.

12 maggio 2025
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Risposta di Generous APE

Thank you for your honest review :)

Valutata 5 stelle su 5

I purchased presents for my Mum

I purchased presents for my Mum. They were received in good time for Mother's Day. It's a while to go before she opens them and tries the nail varnish and blusher and I'm assuming they will be of excellent quality on par with my other purchases from Generous APE.

27 febbraio 2025
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Risposta di Generous APE

Thank you for your review and support of Generous APE. Hugo.

Valutata 5 stelle su 5

Eco items

Great service and delivery
Items bought really happy with them quality and environment working together

6 novembre 2024
Valutata 5 stelle su 5

A problem sorted…

Unfortunately the item I had purchased wasn't delivered but my concerns were dealt with efficiently by Generous Ape who sorted the problem swiftly

16 ottobre 2024
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Risposta di Generous APE

We are glad to have resolved this for you. Hugo

Valutata 5 stelle su 5

Beautiful sustainable clothes hangers

I recently bought some beautiful sustainable clothes hangers from Generous Ape. I love that they’re made from recycled fabric fibres, and when their time comes, will compose naturally instead of spending hundreds of years in a landfill.

24 ottobre 2024
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Risposta di Generous APE

Thank you Georgia, we are glad you love your hangers!

Valutata 1 stelle su 5

Shocking customer service. Appalling!

Jacket entirely different colour to what's on the web. Entirely. Customer service communication is regular enough but no ownership taken re the jacket. Basically told that's the nature of online shopping and shifted the blame onto the manufacturer and that I will be paying the cost of return for the jacket. Still waiting on my refund and now they won't reply to my emails requesting an update on my refund. Appalling customer service.

24 ottobre 2024
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Risposta di Generous APE

We are sorry you think our customer service is 'appalling' - we pride ourselves on our excellent customer service. As a marketplace we do not 'own' the products, we are a platform for brands to sell from. We fed your complaint through to Gandys on this occasion who hopefully had a resolution for you.

Valutata 5 stelle su 5

I bought my first pair of boots from…

I bought my first pair of boots from Wills 7 years ago. After 7 years they're still okay, super comfortable, but decided I needed a few pair. Really pleased with how quickly the order arrived. I love the boots, the are truly made to last, looking forward to wearing them many years from now on.

5 agosto 2024
Valutata 5 stelle su 5

Great Customer Service

The customer service from Generous was some of the best I have received. They responded really promptly to a problem (which was caused by one of their suppliers) immediately addressed the issue and offered me a full refund. I then received a sincere email from the Executive Chairman with an apology. Very impressive.

2 luglio 2024

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