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Valutata 5 stelle su 5

Thanks to Ian at Gas-Eiec for doing a great job. He was punctual, polite & everything was fine. He has done 3 electrical safety checks for us & we are very pleased each time. Thanks to customer ser... Leggi di più

Valutata 5 stelle su 5

Kevin Crockford came to do the Gas/electric yearly check and as always, was friendly, polite and really helpful.

Valutata 5 stelle su 5

Gary McGowan Senior engineer has succeeded all our expectations when he came to fit our new boiler.He always liased with us on the time of his arrival and came on time. He is a very proffesional an... Leggi di più

Valutata 1 stelle su 5

When booking morning appointments gas engineer Arrives 11:58 .text company to say this is not morning She sents back text yes 11:58 is still morning,I fail to See that ! And text to say so ,th... Leggi di più

Dettagli dell'azienda

  1. Azienda per la gestione delle proprietà immobiliari
  2. anche in
  3. Fornitore di boiler

Scritti dall'azienda

gas-elec is a market-leading national provider of gas & electrical services to the private rental sector. We specialise in gas & electrical safety inspections, servicing, boiler installations & home services reports, completing over 150,000 each year. Established in 1996 gas-elec launched the UK’s first-ever combined gas and electrical inspection carried out by one engineer in one visit - today we continue to create bespoke and innovative services and compliance management solutions to the lettings industry.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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4,0

Tutte le recensioni

(187)

24 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Service and gas safety check

The Engineer was polite and helpful , did his service and answered my question.
Mr Crockford is a credit to his company

14 aprile 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer. Your feedback is very much appreciated.

Valutata 5 stelle su 5

Excellent

Workman arrived on time,very hard working,explained everything that was involved in the ongoing work,very cheerful,clean and tidy person,removed all rubbish after work finished. Highly recommended

4 aprile 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer. Your feedback is very much appreciated.

Valutata 5 stelle su 5

Gary McGowan was extremely professional…

Gary McGowan was extremely professional and explained everything perfectly. He bought to light an issue with our boiler and he was a genuinely nice guy to have in the house, polite and trustworthy. He also pointed out other work which has not been done in the past which will now be done.

6 aprile 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer Gary. Your feedback is very much appreciated.

Valutata 1 stelle su 5

Extremely expensive

Extremely expensive, £75 per hour +VAT for an electrician. It would be cheaper to hire a NASA trained astronaut than this company to do any work. Look around and avoid if you can.

1 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

After my previous review Gas-Elec were…

After my previous review Gas-Elec were in contact straight away to rectify the situation. They could not have been more helpful and understanding and sent another engineer out immediately. He was very thorough and explained what he was doing, and the outcomes. This has restored my faith in that there are decent companies around, and that some of them read the reviews and act upon them.

3 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Boiler Service

We have recently moved into a rental property and the Estate Agent scheduled a Boiler Service.
Chap turned up a little early, which was fine, was very knowledgeable and friendly, over-shoes on, all clean and tidy.

21 marzo 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer. Your feedback is very much appreciated.

Valutata 5 stelle su 5

Great

Marcus was absolutely lovely, gas inspection was really quick & simple.

3 marzo 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer Marcus. Your feedback is very much appreciated.

Valutata 4 stelle su 5

Excellent service

Initially skeptical of working with this company because of the two or three most recent reviews on here, but I bit the bullet and went with them anyway because the company's website made it absolutely clear what they offered.

I had a Homebuyers Report and a EICR done and both of my engineers (Don and Michael) were absolutely brilliant. Friendly, polite, answered any questions I had and weren't rushing to finish the job early.

I also had a good experience with the customer service team throughout the booking process. They are easily contactable and will try their best to assist with any problems that arise, in a fair and sensible manner.

27 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineers and customer service team. Your feedback is very much appreciated.

Valutata 5 stelle su 5

Gas-elec boiler service

The gas engineer carried out a boiler service within my property, when he identified a problem he explained what it was and went to great lengths to order the part and remedy the situation within a couple of days. He turned what could have been a sressful time with my tenant into a minor inconvenience and I would certainly recomend gas-elec.

24 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer. Your feedback is very much appreciated.

Valutata 5 stelle su 5

Gary McGowan called today to date the…

Gary McGowan called today to carry the gas safety check. He comes every year always polite and informed us when he is coming. Definitely recommend.

24 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer Gary. Your feedback is very much appreciated.

Valutata 5 stelle su 5

Gary (Senior Engineer) attended my flat…

Gary (Senior Engineer) attended my flat today to fix an issue with my boiler. Gary has atteded the flat on many occasions to carry out gas saftey inspectations and maintence jobs over the past few years. As always, he was polite, efficient, timely and kept me informed throughout. Couldn't recommend him enough as an engineer and the company he works for. Excellent customer service!

24 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer Gary. Your feedback is very much appreciated.

Valutata 1 stelle su 5

Crappy/sloppy work...joke of a company.

Crappy/sloppy work...joke of a company.
Wouldnt use them,even if you paid me....

3 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

I am sorry this has been your experience. Please be rest assured we take such incidents extremely seriously. I would very much like the opportunity to speak with you regarding this and wonder if you might contact me please via complaints@gas-elec.co.uk Many thanks.

Valutata 5 stelle su 5

Gary Mcgowan called today to carry out…

Gary Mcgowan called today to carry out a gas check on my property. He called me before arrival and was spot on time. He was very polite and very knowledgeable about his job providing me with some good energy saving tips. A credit to the company.

23 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer Gary. Your feedback is very much appreciated.

Valutata 1 stelle su 5

Electric boiler install

These guys did an electric boiler install for me and left the small flat looking like a hospital room with cabling boxing visible and stuck onto walls, a giant red klaxon alarm and a big red off on button in the hall. It turned out that they didn’t even hook the hot water upto the boiler, just the heating, selling me my existing aged immersion setup as if it was something new. The whole thing didn’t make sense and I complained but they didn’t want to know and got me to pay for amendments. I used their complaints process and of course this has led to radio silence.

23 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Marcus did a great job, great service

The Engineer came was Marcus. He is exceptional. Very friendly. Know what he is doing. Great service 👏

22 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer Marcus. Your feedback is very much appreciated.

Valutata 1 stelle su 5

Absolutely shocking actions from the…

Absolutely shocking actions from the driver of van ref: WP19 CTU on green dragon lane!! Using a phone nearly swerving into us and then has the cheek to start swearing and giving us the finger!!! RUDE!!!! Send your driver back to school and anger management clases!!!

17 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Mr Eccles - I am really sorry for your experience and please be rest assured we take such incidents extremely seriously. I would very much like the opportunity to speak with you regarding this and wonder if you might contact me please via kate.papworth@gas-elec.co.uk Many thanks.

Valutata 5 stelle su 5

Very efficient and friendly

Gave me an appointment quickly. Engineer, Marcus Turner was fast and efficient, and very friendly and interesting and interested in me.

7 febbraio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer Marcus. Your feedback is very much appreciated.

Valutata 1 stelle su 5

Shambles of a company .cancelled twice…

Shambles of a company .cancelled twice without any warning ,oredered parts them blamed parts for not fitting boiler..said they would ring and update me on when repair will be completed and still waiting for call ..I’d advise you you ring a
Local trustee company and stay away..

6 dicembre 2022
Non scritta su invito
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Risposta di gas-elec Group

We're sorry you had this experience with us, we can't seem to find your name on our system but please do give us a call on 0800 041 8614 so we can look into, and try to resolve this issue for you.

Valutata 5 stelle su 5

Brilliant Enginner

He was very efficient, courteous, helpful and a good worker. Would recommend. Review on behalf of my grandma.

11 gennaio 2023
Non scritta su invito
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Risposta di gas-elec Group

Thank you so much for your review regarding our engineer. Your feedback is very much appreciated.

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