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Welcome to Garden & Patio, your #1 online retailer for everything outdoors. We help you to create a beautiful outdoor garden space that you can enjoy. We offer a wide range of products from garden furniture, sheds, BBQs, storage and so much more. We have product experts on-hand to assist you with enquiries, from product advice to any issues relating to an order placed with us. PLEASE NOTE: Garden & Patio was acquired in August 2023. Since then, new products and procedures have been put in place to ensure a better customer experience - any reviews before this are from old ownership.
5 Station Road, LE101AW, Hinckley, Regno Unito
4,3
20 recensioni
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Couldn’t have been any better. Excellent product, excellent service.
Risposta di Garden & Patio
Thank you for taking the time to leave a review Colin. We are really pleased to hear that you are happy with your log store.
It's a great product and we are happy to be of service.
Thanks again,
Rachel @ GardenAndPatio.co.uk
Beautiful, chunky, well made and comfortable. The wood is beautiful and treated, but will last a long time. Bought as a birthday gift for my dad and he loves them.
Risposta di Garden & Patio
Hi Kirstie,
Thank you for your review, we really appreciate it.
What a thoughtful gift for a birthday. We are glad to hear the wooden garden chair landed well. All of our wooden furniture is built to last for years to come and can be enjoyed every Summer.
Thanks again.
Rachel, GardenAndPatio.co.uk
Garden furniture arrived quickly and at first seemed great. However, the finish was not up to a very good standard. One large bolt was not where it should be and therefore made one of the slats higher than the rest. Many screws were out of line or not in properly and there were many splinters and stray bits of wood. Luckily my husband managed to sort everything out eventually. If it wasn't for the poor finish I would have given it 5 stars as it does look good and chunky. The product should go through a final inspection before being sent out as the finish was poor. Hopefully we can enjoy it for years to come now it's been sorted by ourselves
My order was handled with no worries and delivery was good
Risposta di Garden & Patio
Hi Seamus,
Thank you for your great review, we really appreciate it. Happy to hear your order was smooth. We hope you enjoy your wooden garden table for years and years to come.
Thanks again.
Rachel, GardenAndPatio.co.uk
Great product and great price and went above and beyond with their after sales service.
Risposta di Garden & Patio
Thank you for your great review.
We really do appreciate it, and glad to have delivered a great product, for a great price. We really do pride ourselves on providing the best garden furniture, for the best prices.
Thanks again.
Rachel, GardenAndPatio.co.uk
Paul Johnson and his work mate Max. Working in Burscough and Ormskirk areas.
They've built an amazing patio for me. I absolutely we love it.
They came and went left me with hardly any mess, they were pleasant to have on my property. I only had to make cups of tea and give them water as it was hot weather. They worked quickly and at a very reasonable price.
I would recommend them and would definitely use their services again .
All my friends loved what he's done it just needs the rest of the garden to match it.
I ordered a wooden table and chairs set last week. It was delivered yesterday as communicated and me any my husband put it together this morning.
It was easy enough to assemble and it is stunning. Great service and furniture. I would buy from this website again in the future.
Risposta di Garden & Patio
Hi Elizabeth,
Thank you for your great review and really happy you are delighted with your wooden garden table and chairs. We hope you enjoy them every Summer for years to come.
Glad to hear that it was all easy to assemble as well.
Thanks again.
Rachel, GardenAndPatio.co.uk
Good price, prompt delivery, good communication. Awaiting some response to slight defects in product (manufacture error) which we've reported to Garden and Patio.
The website was easy to use and pretty much self explanatory
Risposta di Garden & Patio
Thanks for your review Phillip! We hope to see you again soon :)
- Rachel, Customer Services
Great service . Good price . Speedy delivery. Thanks
Risposta di Garden & Patio
Thank you for your kind review Roy and Pam. We hope to see you again soon.
- Rachel, Customer Services
Great communication with service and minor issue resolved very quickly and kindly. Would use again:)
Risposta di Garden & Patio
Thanks for your review Colette! We're glad we managed to resolve your issue and we're sure you're happy with the outcome in the end. Hope to see you again soon.
- Rachel, Customer Services
Communication was very good with the company. We were kept informed and they were very friendly. We had to be patient with our order as the shed we wanted was out of stock for a long time. It arrived eventually as promised so we are happy now with the new shed. They seem to be an honest company to deal with.
Risposta di Garden & Patio
Thank you for your review Annie. We also thank you for your patience and we're so glad that you got the shed you wanted.
- Rachel, Customer Services
It was easy to choose the right product, even easier to order and the delivery went as promised. There was even the bonus of the carrier leaving a hardwood pallet which has augmented the log pile 😊
Risposta di Garden & Patio
Hi Annette,
Thank you for your positive review. We're so glad you had a great experience with us, and we're also impressed with the carrier's extra level of service! We'll pass that on to them.
We hope to see you again soon!
- Rachel, Customer Services
Excellent experience from start to finish. The shed was the best value in its category. The instructions were very easy to understand and putting it together was relatively straightforward. All parts were delivered and there were plenty to complete the job. Communication throughout was excellent too and the team at G&P updated when there was a small delay in delivery.
Risposta di Garden & Patio
Hi Nick,
Thank you for your kind words, we're glad you found a great deal with us. We're over the moon that you got the shed up so quickly and we can't wait to see what it looks like when it's completed.
We hope to see you again soon!
- Rachel, Customer Services
I ordered a Palram Gazebo from this website, was very smooth and easy, the gazebo arrived 7 days later in perfect shape and their support team kept me updated on the shipping details... great experience
Risposta di Garden & Patio
Hi there,
Massive thank you for your review, we're overjoyed that your order met your expectations.
It would be great to see a picture of your gazebo, if you still have it - we'd love to share it on our social media pages!
- Rachel, Customer Services
Do not order from these people - i cannot express this enough i am a nhs member of staff and am disgusted
I ordered a play house for my daughters they took the money straight away and then email saying not in stock - still waiting for a refund - told would be 24-48 hours now over 72 hours and cant do anything until monday!
Item was still saying in stock and have now also put price of product up when not even in stock!
I have had to chase them and has caused stress - i now do not have money to purchase another play house for my daughters as money has not been refunded
Very poor service and lack of empathy also
Do not order from them
Risposta di Garden & Patio
Hi Jodie,
We're very sorry to hear about your poor experience with Garden & Patio.
We're now under new ownership and, as a result, have new processes, procedures and staff in place to deal with customer orders and enquiries in the most efficient way possible.
Rest assured that, if this were to happen now, stock would be checked as soon as possible with the supplier. If it's not in stock, we may receive a date of when it is and treat it as a 'pre-order', however, we'd give you the option of a full refund in any case.
We hope you managed to get a play house for your daughters, and we hope it did not put too much stress on you.
As a gesture of goodwill, we'd like to offer you a one-time discount across any item(s) on our website.
If you are interested in taking us up on this, please email sales@gardenandpatio.co.uk. A member of our support team will pick this up and generate a code for you to use.
We sincerely hope we can get the opportunity to assist you in the future.
- Rachel, Customer Services
Complete joke, incompetence of the highest order from ordering a gazebo through them and one of the businesses they supply to, 3 months later, let them down, and i had to chase and chase to get a resolution. Had to wait a full 20 weeks to complete my patio set. Never using them again.
Risposta di Garden & Patio
Hi Mark,
We're very sorry to hear this. Garden & Patio is under new ownership and we are working hard to right the wrongs of the previous owners.
We now have new procedures, staff and products which, hopefully, will contribute to a better customer experience for you if you were to purchase from us again.
If we can ever assist, please don't hesitate to reach out to sales@gardenandpatio.co.uk.
We'd also like to offer you a one-time discount code to use on our website. If you'd like to take us up on the offer, please use the same email address above and our support team will be happy to sort this for you.
We do apologise for your experience, but I hope, with new owners of the business, we can put it right for you.
- Rachel, Customer Services
Ordered the Milan 3 piece corner sofa set and after 3 days, confirmation and delivery information they cancelled my order due to lack of stock even though their supplier is restocking the item next week.
Customer Service was shocking - When saying I was disappointed I got the response ' you're not going to be the only one' I then asked if they had any other garden furniture in stock and I got the reply ' no , not really'!
Thinking I may get more help via email I decided to email customer services - After their first email saying the item is out of stock they didn't respond to me.
Pay a little bit extra and go somewhere else to avoid disappointment and poor customer service.
Risposta di Garden & Patio
Hi Danielle,
We're very sorry to hear this. There should have been better processes and procedures in place to ensure you either received your item in a timely manner, or that the restock of the item was communicated to you in an honest way.
We're very disappointed to hear about the experience you had with the previous owners of the business. Rest assured, we now have new processes, procedures and staff in place to ensure that any customer enquiry is dealt with in the best and most efficient way possible.
I hope you would consider coming back to Garden & Patio and, as a gesture of goodwill, we'd be more than happy to offer you a one-time discount code to use on any item(s) on our website.
If you're interested, please feel free to email us at sales@gardenandpatio.co.uk and our support team will sort this for you.
- Rachel, Customer Services
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