Gallagher Bassett Recensioni 

Still not received any compensation
Now the claim has been passed onto Forths forensic accountants, they are asking for
1. A weekly breakdown of all your companies gross income, supported by relevant documentation (e.g. copy gross income records)
2. copies of all you companies bank statements for 5 months
3. Copies of all of your companies most recently submitted financial statements including detailed profit and loss accounts
4. A breakdown of any work lost or rearranged as a result of the accident, supported by relevant documentation

3 years of self assessments sent with various invoices and also spoke to Christine O’vens at GB Tamworth UK site and explained why and how the compensation was being claimed and the reasons behind it. Still had nothing back and been forgotten about again !!

The only time I seemed to get any sort of response was feedback was given on Trustpilot and that seemed to shock them into communicating, the shock has wore off and so has the communication

Abysmal company with very poor customer experience response and no one to answer to for when and how long they will take to respond
West Midlands Travel / National Express you should be ashamed of yourself for instructing GB to act on your behalf they are absolutely disgusting how they deal with collisions created by one of your driver that hit my vehicle and drive off without stopping and now won’t pay for out of pocket expenses that are being claimed because of your driver

Gallagher Basset insurance claim for Country Fire Authority CFA presumptive rights cancer claim.
Melbourne office Alexis Levy and Jacob Austin.
First notification i was told that you surgeons always expect us to pay more than the legeslative amount. Yes, having ago at the patient thinking they are the doctors office.
They will take months to reimburse money you have spent.
They will tell you it has been processed and lie to you.
To then be told by a staff member that your invoices are in a folder sitting there and not been processed at all.
They will request information from your accountant, then refuse to pay the bill from the accountant.
They tell you its in the legislation after the fact, some 4 weeks after the fact. Then they are dum enough to request more information from your accountant after refusint to pay the invoice.
The way the treat people, someone will put them on their arse one day.
Bassically, if you are a government employee in Victoria and you get hurt, your screwed.

What an absolute shower of a company ! Been three months since my claim. They take weeks to look at a form, request another form from you then you wait another two weeks before they look at it. Currently waited 26 days for them to update my claim. No comms no timeframe, no explanation. Now told my claim is referred for extra support - no explanation what that means and no timeframe again given. Requested a drs cert which I supplied and still nothing from them. Emailed their feedback email but no response. Not going to renew my insurance with insureandgo because of these absolute fools…..

This company are awful (and this is being modest). Looking at the previous reviews how has this not been managed? Its disgusting, scumbag company.
My 3 year old little boy feel ill on holiday, should be an easy open and close case, waiting three months provided everything they've asked for but still nothing back.
No reply to emails, on hold for hours before someone says "I'll refer it to underwriting and they'll call back" .. and guess what happens. No one calls back.
Today was the final day for them to come back to me and shock, no one has. Now i have to raise a complaint, wait 8 weeks for it to be ignored then contact the Financial Obudsman.
I work in the finance sector, this treating of customers is beyond repairable. Disgusting pigs. I dont want an automatic reply to this review from the firm, I want my money you promised I would get back!!!

The absolute worst company to have a claim with They don’t care if you literally put out on the street they will let you die if they could! No payment for weeks! Adjusters are lazy and incompetent! A machine smashed my hand at work and I’m paying the price.GOD HELP US ALL!

Useless company and bad at communicating been waiting since mid July since I submitted my claim and been jumping through hoops since please people don’t get insurance with this company or Zurich pay more and go somewhere else Scam company and sick to death of being fobbed off every time I ring and email is a waste of time too

Website was difficult to use, so downloaded a paper form. We sent all documents that were asked for,to Ipswich and they said they didn’t receive them! We followed this with a registered letter asking them to look for the “lost “ documents, and let us know if they received the letter.
Pierre 10.40 Wednesday 7th October,signed for this, but we got no acknowledgment.
Our claim number is MILL2/162572

Been waitng over two weeks since submitting a simple easy missed cruise port claim and still have not heard anything or had any response. A simple claim that is normally dealt with within a couple days of making it with other companies but these people don't seem to be doing anything

This insurer took 108 days to pay out an insurance claim after it had been approved. I emailed them constantly throughout this time to chase this up, but they decided to ignore my emails. I also tried to phone them but they were far too lazy to pick up the phone too.
I made a complaint to them about this, but they were just not interested. I would avoid this insurer as they try every trick in the book to avoid paying out. I'm happy enough to put my foot on their throats until they pay out, but what about vulnerable people who don't have that option? Those are the types of people that this insurer preys on screwing over. I have to give one star as that's their default, but if I could give minus stars then I would. They deserve nothing better! Avoid them like the plague.

You've had bad reviews for a long time. Do you think people will ever believe that you strive to improve? Nonsense!

We had to cancel our our holiday due to my partner having a suspected DVT. Filled out the on-line form,got a letter from the GP and sent supporting documentation via recorded mail. Tried to chase up progress and find that we are part of a paper trail of underwriters who could find no trace of our paperwork! Shoddy to say the least. Gallagher Bassett/ Albert & Eddie insurance/etc.etc. you owe us over £2000.

Claim no. ZUR13/124657

Tried all measires to contact company with no response all emails bounced back and no one returns your calls.
Shocking!! People who were on same cruise claimed and got paid out within 7 days!!!
Really how hard is it to resolve.
Shame it's a third party used by insurance. I will never recommend or use again ever.

Hi everyone. Be wary about joining any insurance broker who uses Gallagher Bassett: these guys will try any trick in the book not to pay your hospital bill in case you have a problem when you are abroad. I have bought my travel insurance from All Clear and I was not aware that they were using Gallagher Bassett and Zurich Insurances. I made the worst mistake of my life. I went to Thailand, I had to have an emergency operation on a thrombosed hemorrhoid and the surgeon in Thailand clearly wrote in his report that this was an emergency operation. Anyway, Gallagher Bassett / Zurich are now refusing to reimburse me the money I spent to pay for the operation which is more that £2,000. Please, make sure you do not join any broker who uses Gallagher Bassett: they are disgraceful in the way they take people's money but then they refuse to pay a penny when you are in trouble. I am the last person who likes social media but I am exposing them for who they truly are because I do not want anybody to go thru what I went and I am going thru at the moment. I have literally landed back in the UK yesterday and now I must deal with this horrible aftermath as if being in a hospital on my own in Thailand was not bad enough...I am sure I will have more details in the next few weeks but please do your diligent research before buying any travel insurance and read the reviews of people who went thru what I went thru.

Gallagher bassett has to be the worst in the buisness make you wait in pain for months to schedule medical care or appointments scum bags

Well I booked a line dance holiday in 2025 and payed my holiday insurance. I then had to cancell. 10 months later I'm still waiting for my claim to be dealt with. WHY???
WHAT A HORRID COMPANY THIS IS. ALL THE STRESS INVOLVED IN THE CONSTANT KNOCK DOWNS!!! WE WILL RING YOU ON FRIDAY??? THEY NEVER RING. YOU LEAVE ME NO ALTERNATIVE BUT TO TAKE THIS FURTHER.

I swear, for every 20 e-mails I sent asking for an update to my claim, I'd get one reply with no real information other than "investigation on-going", and that a claim for water logged ruined carpets, so nothing requiring 2 months of investigation IMHO. Past month, complete radio silence. No replies to e-mails, try phoning there's voice-mail only contact - never a human to talk directly with. Have had no option but to raise a complaint through the Financial Ombudsman. Very, very poor claimant engagement.

been a long time coming but finally all sorted

thanks

Avoid ANY insurers that use these slimy scumbags as their underwriter's.
They have the worst reviews on the internet and their reputation is fully deserved.
Utter scum

Absolutely shocking company! They only get one star because it’s the lowest available; a minus would not be inappropriate.
Website not fit for purpose and complete lack of communication. 2 weeks to reply to an e mail and I was once on hold on the phone for over 3 hours before I gave up!
Took them over 12 weeks to settle my relatively modest and straightforward claim and they still got it wrong.
They also quibbled about a few taxi fares for my partner to visit me in hospital.
I cannot believe that All Clear do not know how bad they are.

Dealing with Gallagher Bassett was actually refreshing.

Scott was professional and sorted it out without any fuss. Great to deal with a team that just gets on with it and acts fairly. I recommend this company.

Do not use ..currently day 41 of our claim which they had everything they asked for just to be given excuses after excuses.over a hour to get through to be told the same lies .Currently taking legal action through financial ombudsman
Avoid at all cost and ignore the automated rubbish the will respond to this review as the dont deal with anything especially emails and its just auto generated rubbish they do nothing .Do not use these scammers