GAIL's Bakery - Sevenoaks Recensioni 11

TrustScore 2 su 5

2,2

Unit 1 Bligh's Court, TN13 1DD Sevenoaks, GB


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Valutata 3 stelle su 5

Well, what can I say! The food and coffee are very good although you pay a good price for it. If only the staff would crack a smile every now and then we may be tempted to go back! There is alot... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Unfriendly lady on counter, cold in store, loud music and dirty....seats, tables and particularly the toilets. I won't be back, Costa is a better option.

Valutata 1 stelle su 5

A Shop that Refuses Legal Tender. Once legal tender is refused, I refuse to ever enter any of their venues again. Simple as that. Scruffy, dirty and a place to avoid.

Valutata 2 stelle su 5

Very high prices Loud (and awful) music made it very uncomfortable to speak. Coffee and food tasty but so expensive


Dettagli dell'azienda

  1. Panetteria
  2. Ristorante specializzato in brunch
  3. Caffè
  4. Azienda di catering
  5. Negozio di caffè
  6. Consegna di pasti a domicilio

Scritti dall'azienda

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Informazioni di contatto

  • Unit 1 Bligh's Court, TN13 1DD, Sevenoaks, Regno Unito

  • 1732905845

2,2

Scarso

TrustScore 2 su 5

11 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 59% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Valutata 1 stelle su 5

Excuse …

Your answer is just an excuse doesn’t make you less discriminatory towards only cash users in this country

20 novembre 2025
Non scritta su invito
Logo di GAIL's Bakery - Sevenoaks

Risposta di GAIL's Bakery - Sevenoaks

Hi Robert, our decision to go cashless was made to streamline our operations and enhance safety for both customers and team. It's also in line with our sustainability efforts, as we no longer have to transport cash (by car) from our 100+ locations. We appreciate the inconvenience and hope you can understand we are doing this for what we believe are the right reasons. If you would like to discuss this further, please get in touch with our central Customer Experience team via gails.com/pages/contact quoting this review.

Valutata 1 stelle su 5

Crazy Gail’s

Crazy Gail’s. I ask for my cinnamon roll to be warmed up and they absurdly say they won’t because then it is not “freshly baked”. I said I didn’t mind and that I would like this particular roll to be warmed. The poor sap behind the counter gave me the cow’s stare.
Think about the profound idiocy of it.
Corporate policy gone horribly wrong.

11 agosto 2025
Non scritta su invito
Logo di GAIL's Bakery - Sevenoaks

Risposta di GAIL's Bakery - Sevenoaks

Hello Auguste, thank you for reviewing our bakery. We are sorry this was not explained thoroughly and we'd love the chance to discuss your feedback further. https://gailsbread.co.uk/order/Please get in touch with our team via https://gails.com/pages/contact [https://gails.com/pages/contact] if you are keen.

Valutata 3 stelle su 5

Smile!

Well, what can I say! The food and coffee are very good although you pay a good price for it.
If only the staff would crack a smile every now and then we may be tempted to go back!
There is alot of choice in Sevenoaks for coffee shops and little things like a smile makes all the difference.
The music is also quite loud and wouldn’t be to everyone’s taste!
So, we won’t be in a rush to return.

10 novembre 2024
Non scritta su invito
Logo di GAIL's Bakery - Sevenoaks

Risposta di GAIL's Bakery - Sevenoaks

Hello there, thank you for taking the time to review our bakery. We are sorry
you didn't thoroughly enjoy your visit, please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,]  quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further. 

Valutata 1 stelle su 5

Still can't clear tables quickly and…

Still can't clear tables quickly and wash them down! Sevenoaks as per usual.
Tables piled with crockery, food crumbs underneath. Once they run out of crockery (because it's all sitting on the tables!) they revert to paper cups. Which i hate! Someone eventually comes in and clears the tables, quickly, but! Never cleans the tables so littered with liquid stains, crumbs etc and on the floor, especially when kids were sitting there. i regularly have to remove two trays with crockery to somewhere else to get a table,. Even then it's filthy. I pay £9 for a cake and coffee there. Not cheap! Get some staff on it. Should be at the forefront of your business. Clearing and cleaning the tables quickly. Get someone on it as a full time job. Plenty of staff behind counter today, 6 at least. No one clearing tables though. Sometimes chatting while in the middle of a battlefield of dirty tables!

11 ottobre 2024
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Logo di GAIL's Bakery - Sevenoaks

Risposta di GAIL's Bakery - Sevenoaks

Hello Laurence, thank you for taking the time to review our bakery. We are sorry
to learn we missed the mark during your visit, please get in touch with our
central Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss this further. 

Valutata 1 stelle su 5

Don’t accept cash! Rude staff!

I was recently very snootily informed by the Sevenoaks manager ‘We don’t accept cash, MADAM!’. I only came in to get change for the car park so politely told him where he could stick his muffins and walked out. Won’t be back but enjoying the fact that they can’t trade properly today due to the cybersecurity issues!! Time for a rethink re cash payments?!?

8 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Gails Sevenoaks

Gails Sevenoaks. Go there quiet a lot. Costs a lot for cakes and coffees. Busy with the millenial brigade. Fed up clearing tables of dirty crockery and dirty tables. They eventually clear the crockery but never clean the tables. Stuck with peoples crumbs and spillages.

6 febbraio 2024
Non scritta su invito
Logo di GAIL's Bakery - Sevenoaks

Risposta di GAIL's Bakery - Sevenoaks

Hi Laurence, thank you for sharing your feedback. We are, however, terribly sorry to hear about your experience.
We'll pick this up with the bakery manager as a matter of urgency. Please rest assured we'll take the necessary steps to prevent this from happening again.

Valutata 2 stelle su 5

Not good!

Unfriendly lady on counter, cold in store, loud music and dirty....seats, tables and particularly the toilets.
I won't be back, Costa is a better option.

9 gennaio 2024
Non scritta su invito
Valutata 2 stelle su 5

Very high prices

Very high prices
Loud (and awful) music made it very uncomfortable to speak.
Coffee and food tasty but so expensive

28 dicembre 2023
Non scritta su invito

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