Food is stale, cold and not ever what you ordered!
This place is truly awful! The staff never manage to get the order right, the bakery offerings are stale and decaying and they don't heat up things like quiche or pastries. They couldn't even manage to fulfill an order for Earl Grey tea correctly. All this could be forgivable if the staff didn't stand around, giving off smug 'we work in a very special artisan bakery' vibes when they really, really don't! This is a review for Blackheath but I've had the misfortune of finding myself in Gail's before (there are just so damn many of them everywhere! Leaving no choice if you really want a hot drink!) and they are all hugely disappointing. AVOID!!!
Risposta di GAIL's Bakery - Blackheath
Hello Diana, thank you for taking the time to review our bakery. We are sorry to
learn about your experience. Please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback; we'd appreciate the opportunity to discuss your feedback
further.