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At FWBEAUTY, we are dedicated to providing exceptional natural skincare solutions inspired by the timeless wisdom of Ayurveda. Our mission is to empower individuals to achieve radiant and healthy skin through a holistic approach that emphasises the power of carefully selected natural ingredients, particularly saffron. Our exclusive saffron range harnesses the unique benefits of this precious ingredient, known for its potent antioxidant and anti-inflammatory properties. Carefully formulated, our saffron products are designed to address various skin concerns while nourishing and rejuvenating your complexion. We prioritise sustainability and ethical practices, ensuring that our saffron is responsibly sourced and our packaging is environmentally friendly. Our products are suitable for all skin types, promoting balance and harmony for a glowing complexion. We invite you to share your experience with FWBEAUTY on Trustpilot. Your feedback is invaluable in helping us enhance our offerings and better serve our community. Join us on this journey to discover the beauty that lies within. Together, let’s embrace natural beauty and foster a healthier, more vibrant complexion! Thank you for choosing FWBEAUTY!
10 Kelvin Place, IP243RR, Thetford, Regno Unito
2,9
7 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I have been using their products nearly a year. Was traveling this year summer. During transit there two products leak. Eye brow serum and face ghee and saffron mask. Send several email to staff never helpful. Even write a review which was deleted by admin. Customer who used their products can agree with me their packaging is poor. I also used their anti wrinkle set which didn’t make any difference to my skin.
I have been fw beauty customer for sometime now but i am really disappointed with their products recently. There products have been going off so quickly, they are exactly not that cheap and spending so much on these products you would expect them to last. But within 2 weeks they go off. When i contact them they ask how i stored them, i responded on my dressing table however they stated they should be in a cupboard. They encourage people to buy products in bulk in their sales but whats the point when they go off so quickly hence wasting your money like i did. Here is break down of what i experienced with their products just to help people so they dont waste money like me. Spf is a big no no, goes off like within weeks, starts smelling so so bad and causing irritation. Saffron face cream also goes of after couple of weeks although its in a jar. Bakuchiol oil also goes of so so quickly and u can only use little at a time so its a shame. Rice cleanser is fine. Vit c and saffron brightening oil is fine too.
Risposta di FWBEAUTY
We’re truly sorry to read this review, especially as we had already been in touch with you directly and reached a resolution together. We always aim to make things right for our customers, and it’s disappointing to know you still feel unhappy after our efforts to assist.
To clarify for anyone reading — all FWBEAUTY products are freshly produced in small batches in our UK lab, using natural ingredients and without the heavy preservatives found in many commercial products. This is what gives them their performance and purity, but it also means they need to be stored away from direct heat and light to maintain freshness. Products kept on dressing tables or near windows can experience accelerated changes due to fluctuating temperatures and sunlight exposure — similar to how certain natural oils and botanicals can oxidise more quickly when exposed to air or warmth.
We also never encourage customers to “bulk buy”; we simply offer seasonal promotions so our regulars can restock their favourites at a better price if they choose to.
That said, we appreciate you sharing your experience as it allows us to educate and remind others about proper storage for naturally formulated skincare. We’re genuinely glad to hear that you’re still enjoying your Rice Cleanser, Vitamin C, and Saffron Brightening Oil, and we hope over time your trust in FWBEAUTY can be restored.
Loved the saffron brightening serum so much that I’ve now ordered my third bottle. I’ve noticed a visible difference in the texture, radiance and overall brightness of my skin. My only concern is the packaging. At first, I thought maybe I had a faulty bottle but I had the same issues with my second and third bottles. The pump dispenser is so awful that it gets stuck and then squirts product everywhere. It will leave golden dots all of my clothing, sink cabinets and tiles, that’s how powerful the burst is. It puts me off even buying another bottle as the clean up is such an issue. Really hoping this is looked at and worked on.
I recently purchased the oils and serums as they were on an Eid offer and I am a regular user of FW Beauty products since they ever started. They have changed some products especially the black gold oil that me and my sons have always used and also the packaging which I am annoyed with as it’s a pump one of the oils will not allow the product to pump out it seems like it’s damaged. Please can you not change this back to its original design? I have contacted your customer feedback team via WhatsApp and I am still waiting to hear back from someone about the damaged pump on the black radiant seed oil bottle. Thank you
Risposta di FWBEAUTY
Hello Saf, thank you for your review. We take all feedback on board and it’s something we are looking to improve on. As for your enquiry. Please can you get in touch with us with your order number as we don’t seem to have any unanswered enquiries open. We deal with all enquiries promptly so are keen to assist you the best we can.
Many thanks
FWBEAUTY Team
Wonderful company! Products, prices, delivery and customer service - outstanding! What I really love about this company is that every product I have purchased from them, worked exactly the way they promised it would! Highly recommended.
Thank you FWBEAUTY 💖
Magdalena
Risposta di FWBEAUTY
Hello Magdalena!
Thank you so much for leaving a lovely review. We always work hard to offer the best in skincare to our customers and it makes us so happy to read that you can vouch for this! Thank you for your loyalty and for supporting our business xxx
This company should have a money back guarantee I have absolutely wasted my money on the Skin Brightening Body Bar- Kojic Acid & Nila Powder which i have been using for 4 months now and have seen no improvement what so ever!! So annoyed. Waste of money do not bother
Risposta di FWBEAUTY
Hello and many thanks for your review. We are sorry you feel you have had to leave a 1* review on here to express your thoughts. We do have a money-back guarantee (which has terms and conditions and is stated on our website). Unfortunately, like any business, we cannot guarantee that our products will work for everyone although please have a look through our customer feedback and reviews of our products showing improvement to skin texture and look and feel on some customers. We are sorry to hear on this particular occasion it did not work for you.
I have been using FWBeauty for the past few months, and I am thrilled with the results. Their products have significantly improved the texture and appearance of my skin. My complexion looks brighter, smoother, and more even-toned than ever before.
Before discovering FWBeauty, I struggled with textured skin and hyperpigmentation. After incorporating FWBeauty’s Saffron Infused products into my daily routine, I noticed a remarkable difference within just a few weeks. The formulation in their products has been a game-changer for my skin- gentle on sensitive skin, causing no irritation or breakouts.
Thank you, FWBeauty, for creating the ultimate skincare routine with natural ingredients whilst prioritising outstanding results.
I highly recommend FWBeauty to anyone that wants to advance and enhance their skincare journey!
Risposta di FWBEAUTY
Hello Humayra and thank you so so much for your lovely feedback. It honestly means the world to us and we are so happy it has worked for you and you have see that transformation. You are a lovely and supporting customer and we are so grateful to have you. All the best and if there is any assistance you need, just get in touch and we will be happy to help. x
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