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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I discovered Fuzzballs at a convention years ago, and am a fan of their Products. I've bought several t-shirts, pins, mugs etc. over the years. I made an order for a few items online this time as I wa... Leggi di più

Valutata 5 stelle su 5

Amazing items, I couldn't be happier. I normally buy from them at conventions so I can see the items and get an idea of what I am buying but honestly even that doesn't do it justice as there collectio... Leggi di più

Valutata 4 stelle su 5

I ordered hoodie and T shirt. The quality of the products is good, it arrived wrapped nicely in colourful tissue papper with a sticker, lovely. However, it took them 9 days just to wrap and send it ou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fast delivery of adorable products. Owner is quick to respond to any queries and very amiable. Wide selection, always well packaged and great quality. If you're looking for cute items sold with great... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di casalinghi
  3. Negozio di penne

Scritti dall'azienda

The official home of the Fuzzballs Comic. Join Fuzzcat Whisky, Fuzzbunny Ollie, Fuzztiger Timmy and their friends on cute adventures. Visit the store for Men's Shirts, Womens Tees, Kids Clothing, Necklaces, Cards, Gifts, Prints, Keyrings, Sticker Sheet...


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

54 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Unique Products and lovely quality

I discovered Fuzzballs at a convention years ago, and am a fan of their Products. I've bought several t-shirts, pins, mugs etc. over the years. I made an order for a few items online this time as I wanted some specific for a Christmas gift (and had to get something for myself too!). The packaging of the order was fantastic. Everything arrived safe and sound, and I really loved the packing paper it came in. The items are all good quality too. The only downside I had was that the mug I ordered looked more of a faded colour than on the website, but I still like it and will use it anyway!

2 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing items

Amazing items, I couldn't be happier. I normally buy from them at conventions so I can see the items and get an idea of what I am buying but honestly even that doesn't do it justice as there collection is truly wonderful. Recently brought one of their tote bags and the size when I came to using it was even larger then I expected and it saved me when I had to take home more then expected, it held up perfectly despite the weight. I also love how friendly and helpful the staff are and you can tell they really love what they do and I do believe they want to do their best for their customers. Iv brought pins, mystery bags, mugs, chopping boards and all sorts and I'm yet to be let down.

25 ottobre 2024
Non scritta su invito
Valutata 2 stelle su 5

Ghosted me instead of talking about product issue

Bought a mystery bag. Products overall were nice, except for the one I was only sold half of. The item was useless on its own, more like an accessory to a larger pin that I now could not use. When I contacted them and showed them that it really was only half the product listed on their site, not the full item as they told me, they ghosted me and never responded, even after I messaged them twice more.

So I won't be buying from them again whether online or at a convention. I was a big fan of their stuff but they really let me down :(

5 novembre 2023
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Risposta di Fuzzballs

Hi Zepha, i'm disappointed to hear about your experience with us. I can see no emails from you describing this experience, if you'd like to contact us via our website i'll be more than happy to look into your issue for you.

*22nd of Jan* Customer has still failed to contact us so not sure how I can help or even see what the issue is.

Valutata 4 stelle su 5

Good quality products.

I ordered hoodie and T shirt. The quality of the products is good, it arrived wrapped nicely in colourful tissue papper with a sticker, lovely. However, it took them 9 days just to wrap and send it out, which was worrying taking into consideration the postal strikes, and the hoodie was ordered in a bright blue colour, arrived more like black. The receiver was happy anyway, therefore I won't reduce any stars for it though.

19 dicembre 2022
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Risposta di Fuzzballs

Jana, thank you for your review. Whilst it may look like it took us 9 days to "wrap and send it out" we actually make all shirts and hoodies to order. We do specify on our site as well as on the confirmation email that generally orders are dispatched within 3-5 business days, with 90% of orders dispatching within 48 hours. In the case of your order we dispatched it within 6 business days which is slower than usual, due to the postal strikes you mentioned affecting our order pickups. We only mark as dispatched once it is in the hands of royal mail. For this i can only apologise.

The Hoodie ordered was Navy and i can confirm that a Navy Hoodie was dispatched to you. I hope this helps to answer and clarify your concerns mentioned in your review and thank you for supporting Fuzzballs.

Valutata 1 stelle su 5

Still hasn’t arrived two weeks after…

Still hasn’t arrived two weeks after ordering. Acknowledge there is a postal strike but no way of tracking order or any form of update.

26 dicembre 2022
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Risposta di Fuzzballs

Hi Simon, if you wish to send us an email via our contact form we will be more than happy to help trace your item. Once an item has been dispatched you will have got a dispatch email but otherwise there is no need for us to further contact you unless you inform us of an issue.

Reviews are important to a small business like us so I hope you will reconsider your review score once you’ve emailed us and allowed us time to help track your parcel.

I hope this answers everything and look forward to hearing from you shortly.

Valutata 5 stelle su 5

The Fuzzballs site is very easy to use…

The Fuzzballs site is very easy to use and the service and customer service is very good too. I had to change the address on my order (my own fault) and they changed it for me without any problems. Please support the Fuzzballs!

28 novembre 2022
Valutata 5 stelle su 5

Amazing quality :)

I've brought Fuzzballs merch for around 3yrs now- after seeing it in HMV. I LOVE the quality of the t-shirts, enamel pins, necklace, chopping boards and most recently the Christmas decoration! I'll forever be a fan!

30 novembre 2022
Valutata 5 stelle su 5

Cute dress

Took a few weeks ( it was handmade to order) but it arrived today and it's really worth the wait.
Lovely packaging and wrapped beautify.

25 agosto 2022
Valutata 3 stelle su 5

sent me the wrong items for Valentines…

sent me the wrong items for Valentines Day, rectified quickly but would be good if it was sorted first time round

14 febbraio 2022
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Risposta di Fuzzballs

Hi, thanks for your review. Unfortunately whilst mistakes are very rare i'm only human and im sorry that the wrong item was dispatched to you. I quickly rectified this and included some stickers to hopefully make up for my error. I always try my best to get things out as quickly and perfectly as possible and im sorry on this occassion i let you down but i'm glad everything could be rectified for you in time. If there is anything else i can help with do let me know and i'll continue to try harder to make sure your experience is the best it can be in future!

Valutata 5 stelle su 5

Fuzzballs are amazing!

Fuzzballs are amazing!! I love there products and whenever I order anything (which is wayyyy to often lol) the orders are always sent packed with love and care.
Always delivered either early or on time and packed great!
I love all there products and will continue to purchase either from online or when at at a convention xx

11 febbraio 2022
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Risposta di Fuzzballs

Thank you for your kind review and continued support!

Valutata 3 stelle su 5

Cute Design and loved half my order

I hate to give you only 3 Starts because I love love love your products! I wish I could review product by Product. Here is the breakdown:

Sweatshirt - 5 Stars - Sooo cute and comfy! I can not wait to order another one!
Keychains - 4 Stars - Cute but I wish they were printed on both sides
Mask - 1 Star - Sadly not useable. A nose wire was sent but not in the mask - not sure how to get it to stay without it being sewn on, strap sizers were included but not on the mask (those things are awful to try and attach them yourself!) the shape was poor, and it has no sinching on the chin so without the nose wire it just slides all over the place. The print is beautiful and the fabric soft on my skin... but it now just sits on my desk at home and looks quite. Kind of expensive for a desk ornament :-(
*Should have said some assembly required on the facemask

29 gennaio 2022
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Risposta di Fuzzballs

Thank you ever so much for your review. Your feedback will be taken on board. To answer some of your concerns with our face mask, we do offer two different sizes as we find sometimes the large one can be a little to large for certain face shapes. Strap sizers are included but are not attached as they are an added extra for those that require them. As for the nose wire, this is not something we include with masks (i think you may be refering to the tool to help with the strap sizers) as again we like to offer choice and have had much feedback from users who prefer their own nose wires or guides. But certainly im always looking at how we can make our products better and better and this feedback will be taken on board. If you have any further questions please do contact us via our email as i will always be happy to help answer any questions you may have!

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