FurrandFamily Recensioni 

145
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Leggi di più

Valutata 4 stelle su 5

Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di animali
  2. anche in
  3. Negozio di articoli da regalo
  4. Negozio per animali
  5. Studio di ritrattistica

Scritti dall'azienda

We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

145 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,1

Tutte le recensioni

(145)

27 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Got the product... With problems

Received the wrong design twice before eventually getting it right for the 3rd delivery. The first design had a watermark on it, the second was a design I originally did not approve. The eventual correct order was decent however. Just soured by the experience.

21 febbraio 2025
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Risposta di FurrandFamily

Thank you for your feedback. We truly regret the initial mix-up and any inconvenience it caused. As a small business, we always prioritize customer satisfaction, which is why we quickly corrected the issue and ensured you received the right design, even at a loss on our end.

While we’re happy that the final artwork met your expectations, we’re disappointed that your overall experience wasn’t as smooth as we aim for. We appreciate your patience and support, and if there’s anything we can do to improve your experience, please let us know!

Valutata 5 stelle su 5

Wonderful result of my photo

Brought artist photo of my sisters two dogs, very pleased with the photo, took a little longer than I expected to arrive after approval of proof. Would definitely use again

19 febbraio 2025
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Risposta di FurrandFamily

Thank you for sharing your experience

Valutata 5 stelle su 5

Great product

Picture I chose done with care and preview great, price good and communication from company good very happy with my purchase thank u

9 gennaio 2025
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Risposta di FurrandFamily

Thank you for sharing your experience

Valutata 2 stelle su 5

Haven’t received my order

Haven’t received my order

7 gennaio 2025
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Risposta di FurrandFamily

Hello Gerald,
We send your preview on the email higgrigg@hotmail.co.uk
Please check your spam folder or search with our furrandfamily@gmail.com email to check your order.

Valutata 5 stelle su 5

a lovely gift

Got a disney pet portrait for a family member and she absolutely loved it

5 gennaio 2025
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your love

Valutata 5 stelle su 5

great picture

great picture
really happy with it!!

10 gennaio 2025
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 5 stelle su 5

Product was amazing

Product was amazing. Really happy with it

30 dicembre 2024
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 5 stelle su 5

Excellent

Excellent. I bought a poster to be framed, of my sisters dog sat on the toilet; for her downstairs loo!! She absolutely loves it and said it’s the best present.

12 dicembre 2024
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 5 stelle su 5

Lovely keepsake photo.

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of minor changes which were done within a couple of days, again 'Christmas'. I ordered the jpeg version with the intention of printing and framing myself. Overall excellent service, great price and I will be ordering again.

25 dicembre 2024
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 5 stelle su 5

Pet portrait

Excellent service. They were quick to respond, from sending in the initial photo, sending a preview of the portrait and the picture being delivered. The quality is good, and we are very pleased with the final product.

14 dicembre 2024
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 4 stelle su 5

Furr & Family - would recommend

Furr & Family product and service level were fantastic. I'm only deducting a star because the courier delivered the parcel to the wrong address and it took 3 stressful days to sort it out.

24 dicembre 2024
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 4 stelle su 5

Good communication

The digital picture I received was great. It did take a nudge from me as the proof had not arrived in the time stated. Then the wrong portrait theme was sent and had to be redone. However, my messages were replied to fairly quickly and everything was resolved in the end. The actual product was fab!

12 dicembre 2024
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 5 stelle su 5

Highly recommended

Super fast service, and it was great to get a test image to check it looked ok first. It was the best present I gave this Christmas, everyone was thrilled with it.

16 dicembre 2024
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

Valutata 5 stelle su 5

I left it to literally the last minute…

I left it to literally the last minute but they still managed to make a amazing portrait and it was delivered in time for Christmas. My family member was absolutely delighted with it. Thank you for you excellent communication and prompt delivery.

18 dicembre 2024
Non scritta su invito
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Risposta di FurrandFamily

Thank you for your trust with us

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