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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I'm 50 and still love playing competitive badminton. The only downside was the muscle pain after Intense matches, until I found Frosty Dive's cold therapy system. The XXL Tub combined with the SmartC... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This company is a scam!!!! DO NOT AND I REPEAT DO NOT BUY THIER HYPERBARIC CHAMBER. IT IS NOT 1.5 ATA. IT MIGHT NIGHT EVEN BE 0.5 ATA. It took almost 3 months to deliver, and when it arrived it came... Leggi di più

Valutata 1 stelle su 5

This company is an absolute scam. I bought a cold plunge system 42 days ago, and I still haven’t received the full order. Their “3–9 business day delivery” promise is a complete lie. Customer servic... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We’re so happy with our Frosty Dive cold plunge setup. We did have some initial issues getting everything working, but customer service was very responsive and helped us troubleshoot until it was reso... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti di bellezza e per il benessere

Scritti dall'azienda

About Frosty Dive Welcome to Frosty Dive, where innovation meets wellness. We specialize in providing top-quality cold plunge tubs and chillers designed to enhance your health and well-being. Our products are crafted with precision and care, ensuring that you receive the best experience possible. Our Mission At Frosty Dive, our mission is to bring the benefits of cold water immersion to everyone. We believe in the power of cold therapy to rejuvenate the body, enhance recovery, and promote overall wellness. Our goal is to make these benefits accessible through high-quality, easy-to-use products. Our Products Cold Plunge Tubs: Our tubs are designed for comfort and efficiency. Made from durable materials, they provide an optimal environment for cold immersion. Available in various sizes, including our popular XL and XXL models, we cater to different needs and preferences. Smart Cool Chillers: Our state-of-the-art chillers, such as the Smart Cool Chiller, ensure that your water stays at the perfect temperature for therapeutic benefits. With advanced features and user-friendly controls, our chillers are a perfect addition to your cold plunge setup. Why Choose Frosty Dive? Quality: We use premium materials and advanced technology to ensure our products meet the highest standards. Innovation: Our continuous research and development keep us at the forefront of cold therapy solutions. Customer Satisfaction: We are committed to providing excellent customer service and support. Your satisfaction is our priority. Global Reach: With warehouses and partners worldwide, including in the US and Australia, we ensure timely delivery and support to our customers. Our Commitment We stand behind our products with a comprehensive warranty and a hassle-free return policy. Whether you are a professional athlete, a fitness enthusiast, or someone looking to improve your wellness, Frosty Dive has the perfect solution for you. Thank you for choosing Frosty Dive. Dive into the benefits of cold therapy with us and experience a new level of wellness. For more information, visit our website at www.frostydive.com or contact our support team at support@frostydive.com.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

50 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(50)

10 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The chiller works great and I love the…

The chiller works great and I love the pod and lids. We use it regularly for inflammation and recovery.

19 giugno 2025
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Risposta di Frosty Dive

Grateful for your kind words 🙌 We love hearing how our bath and chiller are helping people reset, recharge, and recover

Valutata 5 stelle su 5

The ice tube is keeping me more flexible

The ice tube is functioning as aspected, for me it helps a lot for rheumatic issues, every morning a cold bath keeps me more flexible during the day

3 giugno 2025
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Risposta di Frosty Dive

Keep it up 1 sounds like you are doing a great job. Thanks for the order we appreciate your support.

Valutata 5 stelle su 5

best plunge

the unit came in just a few days. easy set up, and within 12 hours it was under 40 degrees.

I love it.

5 giugno 2025
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Risposta di Frosty Dive

Thank you for the order and please enjoy your journey

Valutata 5 stelle su 5

Filter

Filter works well with my setup!

24 marzo 2025
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Risposta di Frosty Dive

Thanks so much for your feedback! We're glad to hear the filter works well with your setup

Valutata 1 stelle su 5

Have not received some items, belive to be very badly organized company

Frosty has not sent item, only one off 4 items sent But email sent stating all was Delivered. than 2nd item arrived 2 weeks later,. Main Item XXL TUB still showing in warehouse, after many emails, they aggreed item had not been sent,, still waiting? Ordered 12/01/2025. and still waiting on last 2 items Now 16/02/25. Speaking with Lovelyn from support, hopfully recieve soon

5 febbraio 2025
Non scritta su invito
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Risposta di Frosty Dive

This isn't good enough, we have now changed our courier and it has improved delivery times.

Valutata 4 stelle su 5

Works great!

So far everything is working great! Loving my ice bath and chiller, it was easy to install and works great 👍. There was a small hang up on the delivery of the chiller but I was ensured it would arrive and it did! Super excited about my purchase and saved a ton of money!
Mike

9 novembre 2024
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Risposta di Frosty Dive

Thank you so much for your feedback! We’re glad you’re enjoying the plunge — here’s to many more refreshing dips ❄️💪.

Valutata 5 stelle su 5

Can’t review as its still not received

Can’t review as its still not received. Ordered weeks ago.
It doesn’t ship from Walnut California. It’s on the slow boat from china according to tracking. False advertising 😑

Update! It’s here and it works great!

17 ottobre 2024
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Risposta di Frosty Dive

Thanks for sharing your experience! We love hearing how our products fit into your wellness routine. Enjoy the chill

Valutata 1 stelle su 5

Worst Company Ever

Still have not received my order. They will NOT refund my money. Tracking shows it’s in China!! Horrible customer service!! NEVER order from this company!! Any reviews that are good must be fake!!!

14 ottobre 2024
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Risposta di Frosty Dive

That isn't good enough from our end, we apologise.

Valutata 1 stelle su 5

Horrible company

Horrible company. Doesn’t stand behind their product:(

You commented: it’s a shame…..
The chiller NEVER WORKED FROM DAY ONE. IT MUST HAVE GOTTEN DAMAGED DURING TRANSIT…..
BUT YOUR COMPANY WOULDN’T DO ANYTHING 🥵

12 agosto 2024
Non scritta su invito
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Risposta di Frosty Dive

It is a shame you have had a bad experience and it isn't something we strive for.

Valutata 1 stelle su 5

Specifically states Australian orders…

Specifically states Australian orders ship from Melbourne. Tracking states shipping from China. Why lie?

Update: Frosty Dive flagged the above as defamatory and this post was removed. Trust pilot investigated and did not agree, so the post is back. I have asked Frosty Dive why they flagged the post and am still awaiting a reply.

Their website says "Our customers tell it better than we do" check out trustpilot. So I did. The date of experience and date of reviews and replies timing clusters are beyond coincidence. The reviewer names appear like a role call from Hogwarts! Bad reviews are always followed by multiple good ones in the next few days.

2 different reviewers in different continents from people called Penelope Puff! 1 from Australia and then 2 days later remarkably another different Penelope Puff with only 1 review to her name from the US, 2 different Willow Wonder reviews, a 4 star from the US then another reviewer of the same name 5 star from GB 2 days later, along with Ivy Marvel, Eliza Euphoria (now deleted), Poppy Powerplay, Summer Sway, Oliver Twist and Tad Pohl (now deleted) all give 5 stars. MId August is hilarious. Maybe these are real reviewers, maybe not.
It looks like some of these reviews are disappearing - the total number of reviews has dropped from 106 to 76 in a week. Perhaps trustpilot are onto them. Brand integrity score 1 star.

For the product - no indication of how to set up the system with regard to seals, O rings, tape, clamps and cable ties that are included in the box, and omitted in their instructions, their youtube videos and in multiple emails to support. With the intake/outlet water pipes sitting on top of the electrical unit this is a serious safety issue they do not appear to be interested in.

15 ottobre 2024
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Risposta di Frosty Dive

Some times during very busy times we ship direct, but we always re stock and try as much as possible to avoid this.

Valutata 3 stelle su 5

Set up

Set up of the actual tub is easy and the instructions are sufficient for it. The setup for the chiller needs more detail instructions. Also the plastic parts going into the brass one are easily cross threaded if not careful. Once put together the chiller can not get the water below 42 degrees. I have the ice bath in my gym which is in temperature controlled. All in all I am satisfied with it but a few simple things could have made the experience better

26 settembre 2024
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Risposta di Frosty Dive

Thanks for the feedback, we will have a look at the suggestion and speak to our design team.

Valutata 5 stelle su 5

Great Action to my Fitness Routine

I'm 50 and still love playing competitive badminton. The only downside was the muscle pain after Intense matches, until I found Frosty Dive's cold therapy system. The XXL Tub combined with the SmartCool Chiller has made my recovery process so much easier a significant Improvement In how my body feels, and I've been able to play more frequently without the usual aches and pains. This Investment has been worth every penny !

11 settembre 2024
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Risposta di Frosty Dive

Your feedback inspires us! We’re glad to know Frosty Dive is helping you on your health and wellness journey. Stay frosty

Valutata 5 stelle su 5

Fahad provided very effective and…

Fahad provided very effective and timely customer service to make sure we were 100% taken care of. In the hot desert - this Frosty Dive unit sure is refreshing!

9 settembre 2024
Non scritta su invito
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Risposta di Frosty Dive

Dear Warren,

Thank you so much for your kind words and for taking the time to leave such a positive review. It was my absolute pleasure to assist you, and I’m thrilled to know that your Frosty Dive unit is bringing you some much-needed refreshment in the hot desert!

Your feedback truly means a lot to us, and we're always here to ensure you’re 100% satisfied. If you ever need any further assistance, please don’t hesitate to reach out. Enjoy your ice plunging experience!

Best regards,
Fahad

Valutata 1 stelle su 5

Terrible customer service

Terrible customer service. The chiller does not work as advertised. It doesn't cool very fast and I have yet to bring it down to anything lower than 59 without any ice. It is really hard to get a hold of them and then they don't answer

14 settembre 2024
Non scritta su invito
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Risposta di Frosty Dive

Hi Brian,

Thank you for your feedback. Based on our records, you only purchased micron filters from us after inquiring about a discount on our chillers. It seems you bought your chiller elsewhere, as we don’t have any record of you purchasing one from us.

Our chillers are built to high standards and can reach temperatures as low as 37°F. If you're facing issues with your current chiller, we’d be happy to assist you in purchasing one of our high-quality models.

Let us know if we can help further!

Best regards,

Valutata 5 stelle su 5

Perfect for Small Spaces

I live in a small apartment, so finding a portable cold plunge that fits was a challenge. Enter the Frosty Dive portable tub and chiller combo-just what I needed! It's compact, easy to set up, and the chiller works great. I've noticed a big improvement in my recovery since I started using it. And the free Epsom salt? Love it. Great product at a great price!

2 luglio 2024
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Risposta di Frosty Dive

Your feedback means a lot — we built Frosty Dive to make cold therapy simple, effective, and enjoyable. Glad you’re loving it

Valutata 5 stelle su 5

Cant complain

I am happy for my purchase with Frosty Dive, The customer support is amazing. they are super quick.

10 luglio 2024
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Risposta di Frosty Dive

phew ! that's good. Appreciate your time.

Valutata 5 stelle su 5

prompt service

20 agosto 2024
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Risposta di Frosty Dive

Hi,

Thank you for sharing your feedback with us! We appreciate you taking the time to leave a review. Your insights are valuable and help us continue to improve our products and services.

If you ever have any questions or need further assistance, feel free to reach out. We're here to help!

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