My first experience with Frodeli wasn't good at all, but I gave them another chance and I'm soooo glad I did. The order and delivery was seamless and the mini cheesecakes blew us away. We ordered a mi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very professional looking and tasty desserts. I ordered from here because I needed some vegan desserts for the Christmas period. The ones I received were delicious. Unfortunately the base had disinte... Leggi di più
L'azienda ha risposto
Great cakes, arrived right on time, in splendid condition. I do like torts more than cheese cakes so a wider selection there would definitely make me come back more often. My husband already sent... Leggi di più
L'azienda ha risposto
Great idea. Definitely was like having a resturant wuslity dessert. Delivery and packaging extremely good. A clearer use by date would be helpful. Pastry excellent chocolate great just a bit too much... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Frodeli
Scritti dall'azienda
We provide our customers a luxury experience with a quick turnaround. We haven’t met a sweet tooth yet that we couldn’t satisfy! We give our customers quality products and flexibility. You can order on a dime and receive your cakes the next day or, if you’re more organised, you can order in advance and receive your delivery in perfect time for your celebrations.
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Informazioni di contatto
Unit 9 Strafford Industrial Park, Dodworth, S75 3EJ, Barnsley, Regno Unito
- 01226 691691
- hello@frodeli.com
- frodeli.com
4,2
Molto buono
181 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Brilliant
Fabulous cheesecakes - easy to order and prompt delivery. Will certainly use again
2 dicembre 2022
Risposta di Frodeli
Hi,
Thank you for taking the time to leave such a positive review. We're so glad you enjoyed!
Take care,
Georgia
Frodeli
What a fantastic service! Faultless
What a fantastic service!! From start to finish absolutely faultless. The desserts arrived frozen in a secure and sturdy box complete with dry ice. Pop in the freezer and defrost a few hours before eating; it’s that easy.
The cheesecake build your own box is my personal fave as you can try a range of delicious dessert - the more the merrier I say! This company carry a good range of unique and tasty options, especially the Lotus, Oreo and Terry’s chocolate orange.
The extra details, such as the personalised ‘packed by’ stickers and the eco/recyclable packaging make for an all round amazing experience. 10/10
11 novembre 2022
Non scritta su invito
Risposta di Frodeli
Hi There,
Thank you for taking the time to write a review and giving us five stars!
Wow! what an amazing review thank you so much. I'm so pleased you've had a wonderful Frodeli experience!
The Build Your Own Box is one of my favourites too, I think they are great for all occasions. The personalised Packed by stickers are loved by the whole team, it's that personal touch we wanted to capture.
We are big believers in being Eco friendly, we wanted all our packing to be also.
The Frodeli Family would like to wish you a Merry Christmas!
Many Thanks,
Sarah
Frodeli
First class service.
Arrived on the day and time promised. Delivery person very polite and courteous. Summer puddings are out of this world and better than home made.
1 dicembre 2022
Risposta di Frodeli
Hi Dee,
Thank you for taking the time to write a review and thank you for giving us five stars! They really are delicious, I'm pleased you've had a wonderful Frodeli experience.
Merry Christmas from The Frodeli Family.
Take care,
Sarah
Frodeli
A flexible treat
Ordered six mini cheesecakes for my father’s birthday and he has reported that they’re delicious! Allowing the recipient the flexibility to eat them over time is a great pro of the frozen approach.
2 dicembre 2022
Risposta di Frodeli
Hi Alice,
Thank you for taking the time to write a review and giving us five stars, we appreciate your feedback. I'm so pleased your dad loves his delicious desserts.
Happy Birthday to your Father from The Frodeli Family.
Many Thanks,
Sarah
Frodeli
Disappointed …
Van broke down it would have been out of date Was going to be 2days late it got cancelled
22 novembre 2022
Risposta di Frodeli
Hi Susan,
Thanks for taking the time to leave a review, we really appreciate this.
We are disappointed however that you felt the need to leave a 1* review for service, when it appears you haven't been in touch with us about this issue, so we haven't yet been given the opportunity to resolve this for you.
I do believe we tried to contact you about your order several times. Unfortunately, the recent Royal Mail strikes were strategically planned to create a strong impact during a peak time for couriers and they have had a big impact on other couriers; parcels that would normally be sent with Royal Mail are being sent with DPD instead and this has caused some of their depots to become overwhelmed with parcel volumes. Unfortunately, DPD are not alone in this struggle; other couriers are being affected by this too. We've really tried our absolute best to get your order to you , we feel deeply disappointed and upset that we are unable to deliver the Frodeli experience to you at this time. We're so sorry that your order has been impacted in this way.
If you would be so kind as to contact our customer care team directly, we can look into this further, we are always happy to help.
Many Thanks,
Sarah
Frodeli
10/10
Wonderful desserts! I bought a selection of desserts to try before ordering as gifts and for Christmas.. Suffice to say that I have just placed another order! There’s loads to choose from and there are also several options for vegan/vegetarians. Highly recommend this company for both their products & customer service. Thanks!
3 dicembre 2022
Non scritta su invito
Risposta di Frodeli
Hi Lesley,
Thank you so much in taking the time to write a review and giving us five stars! It's great to hear you love our desserts and to order again, Wow thank you. We look forward to you receiving your order, can't wait to hear your thoughts.
Many thanks,
Sarah
Frodeli
Very impressed with packaging and…
Very impressed with packaging and delivery but items not yet sampled as they are for Christmas
23 novembre 2022
Risposta di Frodeli
Hi Ann,
Thank you for taking the time to write a review and giving us five stars!
We can't wait for you to try the desserts, we hope they don't disappoint, Can't wait to hear your thoughts when you do try them.
Many Thanks,
Sarah
Frodeli
What a genius idea!
What a genius idea! The products were sublime - we ordered one of the large gateaux and a 'selection box' of cheesecakes. None of them disappointed. They really are worthy of a high-end restaurant and the accessory pack is the icing on the cake - quite literally! The unboxing of the desserts is more of a ceremony and an experience like no other. It's like Christmas any day of the year! The company's eco-credentials are impressive and we managed to recycle every part of the packaging with ease - the sheep's wool now resides in the garden protecting tender plants over the winter. The only problem with Frodeli is the range of products - you won't know when to stop! Try some now; you won't be disappointed.
3 dicembre 2022
Non scritta su invito
Risposta di Frodeli
Hi Vikki,
Thank you so much for your review and the five stars! I'm so pleased you've had a wonderful Frodeli experience. The reusing of the sheep's wool is an great idea and one I'm personally going to take on - be perfect for my Lemon tree. I'm glad you enjoyed the delicious desserts they really are so yummy.
Many Thanks,
Sarah
Frodeli
Product delivered on time and well…
Product delivered on time and well packed to ensure the best presentation
25 novembre 2022
Risposta di Frodeli
Hi Tony,
Thank you for your review and the five stars, I'm pleased you had a great Fodeli experience!
Many Thanks,
Sarah
Frodeli
The sticky toffee puddings are AMAZING
25 novembre 2022
Risposta di Frodeli
Hi Sally,
Thanks so much for your lovely review - we're so glad you enjoyed! You can't beat a warming sticky toffee in weather like this!
Enjoy!
Take care,
Georgia
Frodeli
Great quality but errors made with order
Was so impressed with quality of cheesecakes on 1st order, I placed a 2nd order but then only half of order was delivered. To be fair, after making the phone call, the rest of my order was delivered next day but I had specified my delivery date to fit in with day off and then had to take further time off work to be at home for the rest of the order. I have been given a discount off a further order rather than compensation which I would have preferred.
23 novembre 2022
Risposta di Frodeli
Hi,
Thank you for your review. Your feedback is really important to us.
Firstly, thank you for your lovely comments about our desserts; we're thrilled that you loved the cheesecakes the first time and returned to us as a a repeat customer.
I'm extremely sorry to hear about the issue with your order; please accept my apologies for any disappointment caused. As I'm sure you can imagine, we are very busy with Christmas being just around the corner, and whilst our team is extremely diligent, mistakes can happen from time to time. All our orders are packed by hand at every stage of the process and whilst this means that your order is handled with the greatest care, it can also allow for the occasional instance of human error. I'm really sorry that this impacted your order.
We really value your custom and wanted to go one step further to ensure you were satisfied with how the issue had been resolved, provided you with a discount code to use on a future order as well as replacing the missing items.
Whilst we're extremely sorry for the mistake made when packing your order, I am glad to hear that the Frodeli team acted swiftly and arranged immediate despatch of your missing items for delivery to you the next day.
I hope you feel our team did all they could to rectify the issue for you and that the problem was handled well and resolved to your satisfaction.
Many thanks,
Georgia
Frodeli
Fabulous cheesecakes
Fabulous cheesecakes. A present for my partner. He loves them. Packaging is brilliant 👏 👌 ty
17 novembre 2022
Risposta di Frodeli
Hi Michelle,
Thank you for your review and the five stars!! I'm so pleased your partner loves them, they do make a perfect little gift.
Many Thanks,
Sarah
Frodeli
Thanks so much for the perfect red velvet cake 🎂🍰 xxx
Thanks so much for our beautiful Red velvet cake which I ordered for my daughter's 18th birthday since this cake is her favourite 🥰 you did not disappoint as the cake was possibly one of the nicest cakes we have ever eaten, your service and delivery was also second to none, we highly recommend you and will definitely be placing orders in the future, thanks again, Danielle xx
25 novembre 2022
Non scritta su invito
Risposta di Frodeli
Hi Danielle,
Thank you for then lovely review and the five starts! Happy 18th Birthday to your Daughter, I'm so happy that the Red Velvet didn't disappoint and was loved by everyone, It really is a delicious cake. It's great to hear you would recommend us!
We look forward to your next order.
Many Thanks,
Sarah
Frodeli
A Great Gift Idea
The delivery of the box of assorted cheesecakes is a gift for my mum and will take place towards the end of December so I await her verdict! The treats look delicious though. As I live in Australia I contacted Frodeli to ask a few questions before going ahead with the order. Sarah was very helpful indeed. The whole concept of Frodeli is great and really different as a gift idea to send to loved ones so far away
25 novembre 2022
Non scritta su invito
Risposta di Frodeli
Hi Sara,
Thank you so much for the amazing review and the five stars! We look forward to your Mums Verdict, I hope she loves them just as much as we do. I'm so pleased you've had a great Frodeli experience.
Thank you for such lovely words it means a lot to all of us.
Take care,
Sarah
Frodeli
Risposta di Frodeli
Hi Peter,
Thank you so much for taking the time in writing a review and the five starts! It's great to hear you've had such a great Frodeli experience and enjoyed our delicious desserts .
We look forward to your next order.
Take care,
Sarah
Frodeli
Fantastic experience buying for a…
Fantastic experience buying for a Birthday Party. Bought a full cake and we built our own box with Cheese Cakes. Our guests loved them, & the cards for each dessert was a great touch!
14 ottobre 2022
Non scritta su invito
Risposta di Frodeli
Hi Simon,
Thank you for taking the time in writing a review and giving us five stars!! I'm so pleased you had a great experience and all your birthday guests enjoyed the desserts.
Many Thanks,
Sarah
Frodeli
Top service
Well packaged and presented with delivery as planned. Good quality puddings.
28 ottobre 2022
Risposta di Frodeli
Hi Laura,
Thank you for your review and the five stars! we're glad you enjoyed your desserts.
Take care,
Sarah
Frodeli
Great treat for a special occasion
First time using Frodeli and we were not disappointed.
Great selection of deserts with a special mention to the Lindt White Chocolate Cheesecake which was my personal favourite.
These deserts are a great treat for a special occasion or would impress if you're hosting a dinner party for friends.
1 novembre 2022
Non scritta su invito
Risposta di Frodeli
Hi Gareth,
Thank you for writing a review and giving us five stars!! I'm so pleased you've enjoyed our desserts its great to hear. Lindt White Chocolate is one of my favourites too really is heaven on a plate.
Take Care,
Sarah
Frodeli
Simply Brilliant!
I can honestly say this is the best dessert box company I have ever used, you can tell from the way it was presented that a lot of time and care has gone into this.
The DPD delivery time notification was very helpful - my box of deliciousness arrived early on the Saturday morning I had chosen for delivery (another feature I liked).
The desserts tasted as amazing as they looked and we had a lot of fun creating designs with the garnish packs. Just looking for an excuse to order some more. Worth every penny!
28 ottobre 2022
Risposta di Frodeli
Hi Jay,
Thank you for taking the time to write a review and the giving us five stars! I'm so pleased you've had a great experience it's what we like to hear. You don't need any excuse for desserts especially when they are that delicious!
Take care,
Sarah
A lovely experience, well done!
I ordered several items from Frodeli for a family party. The cakes were wonderful and the presentation outstanding. They do the little things very well....icing sugar shaker, ingredient cards etc. Delivery arrived within a minute of the 1 hour window given. A great customer experience, look forward to ordering again in the future.
12 ottobre 2022
Non scritta su invito
Risposta di Frodeli
Hi there,
Thank you for taking the time in writing a review and giving us five stars! Its great to hear you had a wonderful Frodeli experience. sounds like you all enjoyed the cakes which is great! We look forward to your next order.
Take care,
Sarah
Frodeli
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.