I received a very professional and empathetic service from these people. At my lowest ebb they helped me get organised, advised me and generally took a huge weight off my shoulders. Could not have... Leggi di più
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I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and... Leggi di più
Excellent service and a great company to assist settle debts. No pressure no hard sell. Professional advice given either by phone or WhatsApp. I will be dept free within the next few months having bee... Leggi di più
Kind, helpful and non judgmental about my situation. Feel they are on my side and at the end of the phone whenever I need them. There is an annual review and they care only for my well being and makin... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Informazioni di contatto
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, Regno Unito
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4,9
Eccellente
1573 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very understanding
Very understanding
Easy to talk to
Simple process to set up
21 novembre 2025
Non scritta su invito
Excellent advise and service from Tom
Excellent advise and service from Tom
This as lifted a big weight off my shoulders and the plan in place is great for me at the moment all in all this experience is a welcome relief for me thanks again.
20 novembre 2025
Non scritta su invito
Peace of mind at the end of the line.
The staff I spoke with were clear about my options.I was given answers to all my questions.
I feel more confident about what i am doing and i can feel happy about the future.Its quite involved due to the nature of the service but i never felt rushed and i could ask questions.At the end of the call i feel much more at peace and believe that i have a way to manage my debts.They were friendly and understanding.
19 novembre 2025
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Fresh start have helped me immensely…
Fresh start have helped me immensely today getting all my debt problems sorted out. I cannot recommend them enough very friendly and supportive
17 novembre 2025
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Started with some trepidation but after…
Started with some trepidation but after talking to Ed about my situation and the solutions they offer my mind was at ease that I could get my debts under control and stop worrying about k cons on the door of phone calls from collection agencies
The process was very easy and nothing there to try and trip you up, everything laid in black and white
17 novembre 2025
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Basically ran through everything and…
Basically ran through everything and explained how it all works and set clear timelines of payments and next steps
13 novembre 2025
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Fantastic service made all my worries…
Fantastic service made all my worries dissolve in a matter of minutes feel so much lighter
12 novembre 2025
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Very comfortable conversation with tom…
Very comfortable conversation with tom .! I’am happy for tomys help
7 novembre 2025
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I am a new current customer of Fresh…
I am a new current customer of Fresh Start and my first impression hasn't been great. It takes ages to get a reply to emails, if at all. No updates on my payments, creditors or acceptances and I am still being chased for minimum payments. Sorting my debt out was a big step for me and a big decision as to which company I felt was best. I went through Giraffe Money which were brilliant but Fresh Start are a 3rd party. Unfortunately, I am now considering switching companies and going elsewhere.
5 novembre 2025
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Risposta di Fresh Start UK
Thank you for your review, and we're genuinely sorry to hear that your first experience with us hasn't lived up to your expectations, especially at such an important and sensitive stage in your financial journey.
We completely understand that taking the step to deal with your debts is a big decision, and the last thing you need is a lack of communication or uncertainty around your plan. You deserve to feel reassured, informed, and supported from day one.
While the early stages of setting up a Debt Management Plan can take a few weeks, as we contact your creditors, confirm balances, and wait for responses, this absolutely shouldn't come at the cost of poor communication or delays in updates. If you’ve not received timely replies to your emails, that’s something we take seriously and will review internally.
We’d really appreciate the chance to speak with you directly to put things right and give you a clear, up-to-date overview of your plan, including what’s been paid, which creditors have responded, and the next steps. If you’re happy to give us that opportunity, one of our team members will be in touch to discuss this.
Thank you again, and will work to ensure we put things right.
Excellent Experience
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at length who was professional and kind throughout. Now I am able to clear the debts without the life-limiting charges and looking forward to being debt free.
4 novembre 2025
Non scritta su invito
Excellent advice
Fresh start dealt with my situation excellently. Tom was very professional and explained all my options and helped me make the best decision. Would definitely recommend.
3 novembre 2025
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Please don't use my full name. You may use William AF
The staff at Fresh Start demonstrated outstanding professionalism. They were consistently supportive and reassuring when I sought information, and they communicated clearly and promptly whenever I needed clarification.
30 ottobre 2025
Always really helpful and reassuring
28 ottobre 2025
I spoke to Tom today
I spoke to Tom today, he was very easy to talk to and made me feel comfortable discussing my financial issues with him. He was very understanding and explained everything fully to me so I was sure on my available choices
28 ottobre 2025
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Risposta di Fresh Start UK
Thank you for your lovely review, Adele. We're so pleased to hear that Tom made you feel comfortable and supported during your conversation. He is definitely an asset.
It's great to know he explained everything clearly and helped you feel confident in your options. That's exactly what we aim for.
We’ll be sure to pass on your kind words to Tom. If you ever need anything else, we’re always here to help. Wishing you all the very best!
Excellent help I feel alot better
27 ottobre 2025
Non scritta su invito
Risposta di Fresh Start UK
Thank you for your review, Liam. We're so glad to hear that you're feeling better and that the support has made a positive difference.
If you ever need anything, we're always here to help. Wishing you all the very best!
Understanding
Having debt is horrible it makes you wish you could turn back time and not be so irresponsible. We have been with Fresh start for years and are seeing our debts reduce year after year, there is always light at the end of the tunnel. Had a phone call with Tom today as due annual review, it always makes me anxious but all was straightforward and Tom was understanding and showed empathy and was non judgemental. Happy to continue with my payment plan as Fresh start gives you exactly that a fresh start that allows you to still live in today’s expensive world. Thanks all from us both.
24 ottobre 2025
Non scritta su invito
Risposta di Fresh Start UK
Thank you so much for your heartfelt review, Audie. We’re truly grateful for your honesty and kind words, and we’re so pleased to have been able to support you on your journey over the years.
Debt can be overwhelming, but your progress is proof that with the right support, there is always a way forward, and it’s wonderful to hear that you're seeing your debts reduce year after year.
We’re especially glad that Tom was able to make your review call feel straightforward and supportive. We'll be sure to pass on your kind words to him and the rest of the team.
Thank you again from all of us, and we’re here for you both every step of the way. Wishing you continued progress and peace of mind!
Risposta di Fresh Start UK
Thank you for your review, Angela.
We're so pleased to hear that you found our staff helpful and understanding. We always prioritise our clients' needs, and we are happy to learn that we have met these expectations.
If you ever need anything else, we’re always here to support you.
Wishing you all the best!
Brilliant Tom @ Fresh start
Tom at Fresh start really empathised with me from the very start. He listened and was able to give me good options and advice. Thank you Tom. The relief is massive.
23 ottobre 2025
Non scritta su invito
Risposta di Fresh Start UK
Thank you for your kind review. We're so glad to hear that Tom was able to support you with empathy, clear advice, and practical options right from the start.
It's fantastic to know that you're feeling such a sense of relief; that’s exactly what we hope to bring to everyone we help.
We’ll be sure to pass your thanks on to Tom. If you ever need anything else, we’re always here for you.
Wishing you all the very best!
Risposta di Fresh Start UK
Thank you for your review! We're really pleased to hear that you felt listened to. It's important to us that every client feels heard, understood, and supported.
If you ever need anything else, we’re always here to help.
Wishing you all the best!
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