Freeway Insurance Recensioni 

5107
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Working with agent Jerod was an outstanding experience from start to finish. He helped me find the best policy at a much cheaper price than any other insurance agent. He listened to my needs and made... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was talking to the rep Janessa Singh she was extremely helpful and helped me get insurance I can afford, when I had questions they were answered thoroughly and very clearly and she really really hel... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Muy buen servicio y muy amables a la hora te explicarte todo y te buscan los mejores precios... Siempre te responden cualquier duda que tengas. Ya llevo dos años Aproximadamente con ellos y no los cam... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Luz Sanchez from the Belmont location was amazing. She took the time to explain everything clearly, answered all of my questions, and made sure I understood all of my options. She helped me get the be... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di assicurazioni auto

Informazioni su Freeway Insurance

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Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

5K recensioni

5 stelle
4 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(5107)

930 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Went very well

Went very well

22 maggio 2026
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Risposta di Freeway Insurance

Thank you so much for sharing your experience with us today. Have a great day!

Valutata 2 stelle su 5

Review

Really good price fore insurance but when changing to a new car they made me pay another $150.00 for something that didn't even go for my insurance.

22 maggio 2026
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Risposta di Freeway Insurance

Thank you for sharing your experience. We understand how frustrating it can be to see an unexpected charge when switching to a new vehicle, especially if it didn’t apply to your coverage. We appreciate you bringing this to our attention so it can be reviewed and clarified.
If you’d like to discuss the charge in more detail or have someone take a closer look at your account, please contact us at (888) 443-4662. A representative can help go over what the fee was for and address your concerns directly.

Valutata 5 stelle su 5

Recommended by another customer

Recommended by another customer. Found the office and went in to get a quote. Quite easy and all questions were answered and even a few both of us answered before changing over. Thanks for the good service and looking forward to staying here for a while.

22 maggio 2026
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Risposta di Freeway Insurance

We love to see that you are taking the time to comment on the recent interaction you had with us. Customer Satisfaction is our top priority. Have a great day!

Valutata 5 stelle su 5

Insured my new vehicle in matter of…

Insured my new vehicle in matter of minutes. Stayed on the phone with me the whole time and where extremely helpful.

22 maggio 2026
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Risposta di Freeway Insurance

We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!

Valutata 5 stelle su 5

Julissa Serrato helped me out and made…

Julissa Serrato helped me out and made my experience go by very fast and easy! She was super helpful and informative. Awesome!

21 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Thank you for the review, we are committed to being the best agency for all your insurance needs in one stop. Have a great day!

Valutata 4 stelle su 5

Ramon Garcia Rojo was very patient and…

Ramon Garcia Rojo was very patient and sensitive to my problems. Ramon stayed on the phone, and if he had to put me on hold he would let me know, if it took to long Ramon would come back to let me know he was still working on it. We need more people like Ramon. Thank you very much Ramon.

20 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Customer satisfaction is our top priority, thank you for reaching out to us for assistance with your insurance needs. You can always count on us when you need assistance. Enjoy the rest of your day!

Valutata 5 stelle su 5

My hat is off to Matt Hernandez!!

My hat is off to Matt Hernandez!!
I was in a rush to get an SR-22 for my DMV appointment the following day and Matt was able to get it done and sent electronically to them all before my appointment. And not to mention the smokin deal that Matt found for me was the cherry on the cake.
I had zero issues and it was an easy and quick process from start to finish
I would highly recommend!

19 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Reading your post about our agent’s outstanding customer service, and ability to provide valuable information gives us peace of mind knowing our agents are more than capable of providing great quality service. Enjoy the rest of your day!

Valutata 5 stelle su 5

LA ATENCIÓN DEL PERSONAL FUÉ MUY…

LA ATENCIÓN DEL PERSONAL FUÉ MUY AGRADABLE Y NOS RESULTÓ POSITIVO EL SERVICIO QUE NOS BRINDARON, GRACIAS

1 maggio 2026
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Risposta di Freeway Insurance

Gracias por darnos la oportunidad de ayudarlo con sus necesidades de seguro, brindamos un seguro de alta calidad y disfruta de la relación que construimos con nuestros clientes, ¡disfrute su día!

Valutata 5 stelle su 5

I would like to say that my experience…

I would like to say that my experience was very warm and pleasant working with Lila she was very knowledgeable of all the questions that I asked her was able to get me a plan that fits my budget.

Thanks Lila and Freeway Insurance

15 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

We attempt to always leave a great impression on any customer who comes for a new policy, drive safely and never forget we are here to help with any questions you have about your policy. Enjoy the rest of your day!

Valutata 5 stelle su 5

I was in the process of going back to…

I was in the process of going back to my previous car insurance company. I was transferred over to speak to Lalorrie who has been extremely helpful with finding my previous policy I had with them. She was able to find me a reasonable price quote that fits my budget. I can’t thank her enough. I highly recommend having Lalorrie as your account representative. Now I can drive at ease. Thaannkkk yoooooouuuu Lalorrie. You have amazing customer service.

15 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

We are glad to see we met your expectations with the policy you were looking for. We look forward to our future as client and agency for all your insurance needs. Please reach out to our customer service department for any questions, concerns or doubts you may have; we are committed to ensuring your safety on the road whenever you need us. Enjoy the rest of your day!

Valutata 5 stelle su 5

spoke with Alexander helped me get a…

spoke with Alexander helped me get a good price on my auto insurance. didn't have to talk to AI . thanks so much for all your help,.!!

15 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Thanks for the great review! We love that you had such a great experience! Thanks for sharing the information about the interaction you had. As always, our team is looking forward to your next visit.

Valutata 1 stelle su 5

No me pudieron asistir en un seguro…

No me pudieron asistir en un seguro porque tenia 2 puntos y un DUI en mi record y lo que dicen en el comercial es puras mentiras no se crean de las pend.. que dicen en el comercial de Univision.

7 agosto 2025
Non scritta su invito
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Risposta di Freeway Insurance

Hi Luis,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.

Valutata 1 stelle su 5

DO NOT CALL OR BUY (X-Middleman)

DO NOT CALL OR BUY FROM THIS COMPANY. I just called about my renters insurance policy. The girl acted like she couldn't hear and transferred me. A dude answered and had mumbled; (Something like,) .."i'm going to call the cops." I don't know (LIKE)WHAT! he was talking about.. Anyway, I was then told my renters insurance policy had been canceled in February. I think this is why. So, I got the policy directly online through the agency. Really, I am sure the girls are beautiful, but, I do not need another baby trying to play middleman playing with his food and making a mess everywhere. Pero, yo necesito mucho mujeres de bonita en la casa y no en el calle.

13 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Hi Billie,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.

Valutata 5 stelle su 5

I want to express how great I felt…

I want to express how great I felt being assisted by Miss Ada Rubio at the insurance office she was very kind professional, and provided excellent customer service at all times.

14 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Thanks for the great review! We love that you had such a great experience! Thanks for sharing the information about the interaction you had. As always, our team is looking forward to your next visit.

Valutata 5 stelle su 5

Earnestine from the Hyde Park location…

Earnestine from the Hyde Park location was very helpful. Overall Very good customer service.

14 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

We love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. Have a Great Day!

Valutata 5 stelle su 5

My experience was definitely top tier

My experience was definitely top tier. I had the pleasure of speaking with Ms. Kathleen Chouinard 🥰 such a lovely lady. She was very warm and welcoming. She listened to my situation and needs with understanding and/or relation. We had laughs, real life realizations and business all in one. If I could I would give her a raise. People like her are vary much rare these days!!!!! Keep being you Ms. Chouinard Blessings to you! 😇

14 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Thank you for sharing this with us, it is good to know our agents are able to satisfy your insurance needs in one phone call, we understand it is very frustrating having to call back as well as waiting for a call back, our staff are committed to making sure everything is handled over the phone or in person without having to run around. Enjoy your day!

Valutata 5 stelle su 5

Timothy Jones

My agent, Timothy Jones has been more than a great agent for me over the years in finding me the best rate for my insurance needs for multiple vehicles great experience good price all in a timely manner thank you , Timothy Jones

13 maggio 2026
Non scritta su invito
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Risposta di Freeway Insurance

Thank you for sharing your experience with us today. Our main goal is to help you find the rates and coverage you are looking for at the right price; thanks to our agents, we have been able to accomplish this goal for many and look forward to helping future customers. Enjoy the rest of your day!

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