fraserjamesblinds.co.ukRecensioni 

594
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Beautiful product and fabulous service from start to finish. Our Fitter Ned couldn't have been more efficient, tidy and super-cheerful despite one of the hottest days of the year. I used Fraser Blind... Leggi di più

Valutata 5 stelle su 5

Always efficient fitters who are friendly and get on with the job. This is the second time I have had shutters fitted, previously having the front of the house done. Absolutely love them! Couldnt be h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We moved into a new house and had several different styles and colours of blinds in the house from Fraser James Blinds. From start to finish the professionalism was absolutely amazing. The choice of b... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We've just had our shutter blinds fitted and are delighted with the result, they've made such a difference in every room, why did we not do this sooner? Fraser James are a first class company to dea... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di tende avvolgibili

Scritti dall'azienda

Well established Family Business, suppling Window Blinds, Shutters and awnings to Residential and Commercial Properties. Covering Leicestershire, Northamptonshire and Warwickshire.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

594 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(594)

110 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fraserjamesblinds-Much better than I expected!!!

Every step of the way, from booking a measurement and guidance appointment (agent was friendly and informative), choosing your blinds and arranging a fitting is made so easy by the staff,whether on the phone or in person. Would recommend this company.

3 settembre 2024
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Risposta di fraserjamesblinds.co.uk

Thank you so much, this is great feedback thank you :) Katie @ FJB

Valutata 5 stelle su 5

Blind installation

Good service and communication from start to finish and very professional.

15 agosto 2024
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Risposta di fraserjamesblinds.co.uk

thank you for leaving us a lovely review :) Katie @ FJB

Valutata 5 stelle su 5

Regular customer

I’ve used Frazer James multiple times over the years and recommended them. Every time the service and fitting has been first class and quality of blinds is excellent

6 agosto 2024
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Risposta di fraserjamesblinds.co.uk

Thank you so much! Katie @ FJB

Valutata 5 stelle su 5

A professional and efficient service

A professional and efficient service. We had measuring completed for roller blinds throughout the house and a quote which was competitive and which we accepted. Looking forward very much to having the blinds fitted shortly.

31 luglio 2024
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Risposta di fraserjamesblinds.co.uk

Thank you for leaving such a lovely review, we are sure you will love your blinds :) Katie @ FJB

Valutata 5 stelle su 5

Shutters

Great service, really happy. Fitters are fantastic, really know what they are doing and have loads of knowledge about shutters. Left the house immaculate after fitting. Very very happy customer. Thank you

13 agosto 2024
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Risposta di fraserjamesblinds.co.uk

Thank you for taking the time to review us Collette :) Katie @ FJB

Valutata 5 stelle su 5

From sales to fitting all staff have…

From sales to fitting all staff have been extremely helpful, a great look and tidy fitters. Highly recommended. Thank you.

6 agosto 2024
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Risposta di fraserjamesblinds.co.uk

Thanks Jo :) we really appreciate you leaving a review. Katie @ FJB

Valutata 5 stelle su 5

Excelent work done

Excelent work done, professional

7 agosto 2024
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Risposta di fraserjamesblinds.co.uk

Thank you for taking the time to review us :) Katie @ FJB

Valutata 5 stelle su 5

There courteous & politeness

There courteous & politeness, when attended ing appointments for queries & fittings is second to none.There vibe that they give off puts you immediately at ease, and they are very professional in the way they conduct themselves. Had blinds fitted & having a quote for a media wall.They also respected my property when doing there fit for my blinds & left the property spotless.

31 luglio 2024
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Risposta di fraserjamesblinds.co.uk

Thank you so much for a lovely review Martin! We shall pass this on to the whole team :) Katie @ FJB

Valutata 1 stelle su 5

Awful company take your money and gone!!

Ordered shutters as recommended by Fraser James . Was worried about the light being blocked. He told me the light would not be blocked. It is blocked the rooms are so dark it’s awful.
3 of the 4 shutters went in easy, just few minor scratches to walls.
The last shutter would not go in, the fitter had saw it down, which took nearly 2 hours, what a mess looked like it had been hacked at. When finally he managed to get it in, scratched all walls and window sill, what a mess on a brand new house!!
Also all shutters should have an attachment on the back for cleaning purposes. Only one came with it on, why would I order only one??
The fitter did say he could take it off, as not the same as the rest, but there would be holes all in the back of it!
Never known a company where you pay upfront, before anything being fitted!!
No aftercare what so ever!

15 luglio 2024
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Risposta di fraserjamesblinds.co.uk

Hi Nicola, thank you for your review. We are sorry to hear that you are disappointed with the installation of your shutters.

Our installer reported back to our Aftercare Team after the installation to say he did have to plane the top and bottom frame of one of your shutters. This can sometimes occur if the actual window recess is slightly out, it is not a fault of the surveyor and our shutter installers are trained to make the relevant adjustments on site if needed. Upon completion you advised you were happy with the overall finish. Our Aftercare Team follow up every installation with our installers and it was noted there was no action required.

It is disappointing to receive such a negative review before we have been made aware of any issues. As a company we pride ourselves in our Aftercare service and if we are made aware of any problems we will always endeavour to ensure they are rectified.

Both our Aftercare Team and one of the Directors have since spoken to you offering a revisit to discuss your concerns but you declined our offer.

Our payment terms on our bespoke made to measure products are stated in our terms and conditions when placing your order.

If you do wish to discuss this further, please call our office on 0116 2779024, selecting option 3 for our Aftercare Team who will be happy to help.

Valutata 5 stelle su 5

Excellent service yet again

Excellent service yet again , very polite and after blinds fitted cleaned everything away.

10 luglio 2024
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Risposta di fraserjamesblinds.co.uk

Thank you for your review Carol :) We really appreciate the feedback :) Katie @ FJB

Valutata 3 stelle su 5

A £50 call out for a Job which took…

A £50 call out for a Job which took under 5 minutes very expensive and would make me consider using an alternative solution in the future.
Very polite tradesman

10 giugno 2024
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Risposta di fraserjamesblinds.co.uk

Hi Corinne, thank you for your feedback. £50 is the set call out charge for all out of warranty products. We shall pass this on to the management team but are glad the problem was rectified at the visit. Thank you, Katie @ FJB

Valutata 5 stelle su 5

It was a good experience

It was a good experience - right from ordering the blinds to having them fitted. From the outset they said it would roughly be four weeks from ordering - and they were true to their word

10 giugno 2024
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Risposta di fraserjamesblinds.co.uk

Thank you for reviewing us Jon! We are so glad you were happy with the service :) Many thanks, The Sales Team

Valutata 5 stelle su 5

Excellent service from start to finish

Excellent service from start to finish. All questions and ad hoc queries were answered. A very professional approach, from friendly staff.

6 giugno 2024
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Risposta di fraserjamesblinds.co.uk

thank you for your review Richard :) Katie @ FJB

Valutata 5 stelle su 5

Expertly installed shutter blinds

This company is very easy to deal with from initial enquiry through to the installation. They are efficient, caring and excellent at what they do. You know you are in safe hands. The shutter blinds look amazing and have been expertly fitted. I’m extremely pleased and look forward to more dealings with Fraser James Blinds.

8 maggio 2024
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Risposta di fraserjamesblinds.co.uk

thank you for leaving us such a lovely review :) Katie @ FJB

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