frankenergy.co.nz Recensioni 

Worst experience I have ever had with a power company - I was charged for power line when the power was never connected - then charged a large fee to disconnect the power - despite it never being connected in the first place. Very poor communication from company - happy to charge me line rental without initiating actual connection. Very poor - would not recommend.

I singed up with Frank with good rates promised on the email quote. From day 1 it went bad. They connected us to the wrong plan. There is no one you can call, so by email the consultant said it would be fixed. I got sent a few days after sign up a notice of a rates increase including 50% increase in the day rate. I got sent a huge bill after 1 month. I tried to query about the wrong rates. But no one answers. I eventually paid thinking I would sort out later. They then cut off the power. Its now been several days without power, and no one answers when you call, or email. Just a chat bot that says call someone else. Stay well clear of these guys. I don't think there is a company that could provide a worse example of customer service.

Have signed up with frank wanted to see difference was previously with electric kiwi so far and it's been 2weeks and they still haven't transfered my power which I've never had with any company ever if this is how long it takes well that's just shocking !! No contact from anyone regarding process emails or anything will update this along the way recommendations don't join this power company unless you want issues

An 18% increase in gas, March bill the 45kg gas was $140 including GST and now it's $164. No mention or email in regards to increase and their website says prices last increased 22 August 2022, which is misleading and not true. A $24 increase per bottle is outrageous

Only joined a month and they raised prices by 30%. Seems sketchy

DO NOT JOIN FRANK ENERGY!

Frank Energy do not deserve 1 star! I joined Frank Energy for 2 weeks. I went online to set up a direct debit and I noticed my weekly power bill estimate was nearly double what I had paid with my previous electricity provider. I tried to contact them about it. No one would answer their phone, I kept on getting a phone message saying I had called out of their work hours. I phoned during the week many, many times between 9 - 5. Their phone message is so irritating, I could not hear it one more time. So, I tried to reach them on their live chat, which didn't work either. You could fill out an online survey on their website, but guess what .... that didn't work either! After a number of days I gave up and changed electricity providers.

They don’t refund you for your unused gas when you change providers unless it is a full bottle. Out of 45 kgs only 15kgs was used and they said we cant refund you for 30kgs, thats pretty bad! I paid 165$ for 45 kgs out of which 110$ should have been refunded. Such bad customer service too!

These people don't seem to answer their phones and I keep getting told I have rung outside their hours even though it is 3pm in the afternoon. The communication is so poor! There are also no options on the chat bot for me to choose to get any answers from them. Terrible communication and that is enough for me to leave after 25 years being with Energy Online.

Worst power company ever to deal with. They say they sell it to you straight , communication and customer service is 1/10 and their resolution process is absolutely shocking . They do not value their customers .

I’ve been receiving a LPG supply for 24 years to my property from various suppliers without any issues until the weekend. I recently signed up with Frank and the first delivery was this weekend. I ran into the delivery man leaving the property stating he couldn’t deliver due to health and safety reasons. I’ve never had health and safety issues for 24 years so you can imagine my surprise to find out I all of a sudden had them. I tried contacting someone for answers but no customer service support over the weekend. On Monday I receive an email stating they had cancelled my account as they couldn’t be my provider. I tried ringing but never got to talk to anyone despite requesting a callback. I would’ve liked an opportunity to discuss the options to correct the supposed health and safety issue but was never given an opportunity. Customer service is appalling so I’ve cancelled my energy account with them as well. This whole experience has been incredibly frustrating.

Can't relate to the super bad revues as I am finding their prices very reasonable. The website and app is extremely clear and informative, giving me first class up to date info on my usage, which is key. Having GST included in all pricing is much better too!
Other than keeping dryer use to an absolute minimum, I am doing nothing different to when I was with my previous supplier and I don't have to stay up until at least midnight!!!!! A small price to pay for getting some sleep. No complaints here, other than sending an email took over a week to get a reply. If I had used the chat option, I'm sure they would have got back to me sooner. I like to try out all options including the banking etc. to see which is best for my needs. No surcharge on using a credit card either, which is great. I have tried numerous energy companies in the past 6 months, and so far this is the best. Give them a go......

If I could give these a zero rating I would.
I joined them and my first bill for electricity and gas is $170 for a one person household, and I wasn't home for all of the billing period apart from 2 days. They said it's because they've done an estimate instead of an actual reading. I told them I will NOT pay this exorbitant bill and asked for an actual reading. They said this can't be done.
I have tried without any luck to actually speak to somebody and keep getting fobbed off by their obnoxious Facebook messenger team.
I have pleaded and begged and finally demanded their customer service manager calls me and zero response for 3 weeks now.
They have the worst customer service and bluntly, I do not recommend them to anybody.
They're big on promise and so very short on delivery.
Because they very clearly do not value customers and can't even be bothered to call me and review my situation, I have lodged a complaint with the Utilities Disputes, as none of this is close to acceptable.

Frank Energy you are not customer focused…
I was a loyal customer of Energy Online for many years until they were brought out by Frank Energy a supplier who gets their LPG from Genesis Energy
I am sitting without gas at my home in Auckland NZ due to the mistakes made by the delivery driver firstly insisting he couldn’t access my property because my gate was locked pss…I don’t have a lock on my gate… I then received a follow up text stating he had delivered my gas bottle….I guess he broke through the locked gate 😂 instructions for the bottle delivery person for any new gas bottle was please do not switch on I guess this was too complicated for his brain as he switched the bottle on anyway. I went about my business and when my other gas bottle run out went down to switch to the new bottle to find there was no new bottle both were empty I normally go through 1 bottle every 5/6 weeks and have a stand by locked until I switch on.. realising I had no gas I emailed Frank Energy on the Tuesday evening I received a generic reply back….I tried to engage in live chat but was told I had contacted them outside of their live chat hours their website states live chat operates from 8am I attempted to call at 8.10am and no live chat… I attempted many times to call them direct and was told by a voice message their phone lines were down….at this stage I had had enough I called the disputes utilities resolution company and laid a complaint….we are now 3 days without gas or hot water and Frank Energy will not give me a day they will deliver…this is terrible service in all respects…they don’t care about customers only the bottom line…it appears they hate answering phones let’s get a robot to try and help…really disappointing and way beneath what you expect from a professional LPG supplier..

AVOID AT ALL COST.

Absolutely-NOT-the-cheapest-power-company
False Advertising

This is the worst Power company I ever had in the 4 countries I have lived in (NZ, Australia, France and the UK)

I am a tenant and had to pay bills of 1700$ or even I was asked once for a 3000$ bill because for years they were not coming to do the reading on the gaz meters that was “too high” to read. So they were sending estimations like usual but not doing any reading and all of a sudden after years, one day they can do a reading like magic.
After that I have for two years sent pictures to them of the reader, NEVER HAD A DISCOUNT for DOING THEIR JOB. I stopped for a year asking them to do the reading… Like actually do their job. Then got a +1700$ bill.
I got in touch with the tenant replacing me and they are having the same issue.

They are not helpful AT ALL. Had to use Dispute Utilities to deals with them. A NIGHTMARE.
I still had to pay 50% of the bills, out of 3000$ that’s still 1500$ knowing that my flat mates had changed after three years so I had to pay the full bill by myself.

I hope to never have to deal with them ever again.

I signed up online and ordered gas bottles with the online sign up form to be here on the start up date. I moved in to my house but the gas bottles were no where to be seen. I rang Frank Energy to be told it was a mistake at their end however there was nothing they could do and the bottles would be delivered on Monday 30 October. Surprise, surprise, no bottles were delivered. I rang my local Rockgas once I realised I’d have no hot water or cooking facilities. The lovely, helpful young lady had 2 bottles delivered mid-afternoon the same day. I just received a txt to say my bottles are being delivered tomorrow, 12 days late. I have cancelled my contract as their customer service is appalling. They don’t even deserve 1 ⭐️

I’m not loyal to any electricity supplier - it pays dividends to shop around regularly. I’ve been through them all and research using Powerswitch to influence my decisions.

Switching is actually quite painless, so I’d encourage NZ power users to give it a try.

I settled on Frankenergy as a result of my last bout of research and discovered some fresh air with their pricing and, above all, their service.

We had a localised power cut the other day. I called Frank after hours to report the issue and a guy turned up at our property and fixed the problem.

I helped stabilise his ladder when he scurried up to diagnose a pole fuse, but it turned out to be a main power board issue.

He was clearly onto the job, putting people and their welfare before himself. It was out of hours - he was off-shift.

Totally hats off to Frankenergy for an outstanding performance.

It’s when it all goes wrong for the consumer that counts. Very well done.