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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I purchased a gul zero dry suit just over a year ago which recently failed in both feet. I called up force 4 chandlery and was waiting for a response from Gul but they did not respond unfortunately. M... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was directed to Force 4 Chandlery via Meaco. I bought the DD8L desiccant Dehumidifier, I got a free hose as a special offer which was a great free gift. It was easy to buy and the communication arou... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I sent an emails to Force 4 on 17th July and didn't get a reply so I sent a follow up on 14th August asking for information regarding a replacement Raymarine Wind instrument which I was plannin... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Really poor service. New item received faulty, returned 2 weeks ago, return conformed delivered by post office, despite emails with customer service saying would chase, no confirmations, no refunds... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio per la vela
  2. anche in
  3. Negozio di abbigliamento antinfortunistico e da lavoro
  4. Negozio di utensili

Scritti dall'azienda

With over 40 years of experience, Force 4 Chandlery has built a reputation for offering products hand-picked by sailing enthusiasts for sailing enthusiasts. Our focus is on quality, reliability, and value, ensuring you can equip your boat with confidence. From essential safety gear to specialist equipment, we provide the expertise and selection that sailors trust. Everything on the website can either be found or ordered in our shops in Poole, Cardiff, Plymouth, Chichester, Lymington, Bursledon, Southampton and the Hamble, plus an enormous amount of other chandlery that we all need for our boats!


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

149 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 93% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(149)

40 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Have a very good catalogue but ordering…

Have a very good catalogue but ordering online can be very frustrating. Their system does not warn you when an item is not in stock and you don't know there's a problem until after you have placed the order. They need a new ordering system.

25 maggio 2018
Non scritta su invito
Valutata 1 stelle su 5

An absolute shambles

An absolute shambles, they place the root cause of the delay in dispatch of goods down to they have been too busy. No effort to resolve the issue and a continued response of "what do you want me to do, i cant help we are busy"

14 maggio 2018
Non scritta su invito
Valutata 1 stelle su 5

What ever you don't buy from Force 4 Chandlery

What ever you do, don't purchase anything from the force 4 at port hamble marina.
Yesterday, I returned an item as my rigger could not use there incorrectly supplied product.
I was treated with hostility, aggression, rudeness by Paul[ I think that was his name] and the worst customer experience, I think I have ever had.i had rang the company in advance to ensure that there would be no issues with the refund and was told to bring the invoice in, there was a delay as I had to search and find it.
They then tried everything not to return my money, even insinuating that I was a liar. I tried ringing there customer service department to complain. They Don't have one for the whole of the company and no mechanism to deal with complaints. Buyer beware. I will not use this company again.

18 aprile 2018
Non scritta su invito
Valutata 2 stelle su 5

Very slow dispatch

Very slow dispatch, take care if goods are needed. Ordered items after checking all were in stock 2 days before bank holiday, but they weren't dispatched until 6 days later (following Easter weekend). While this is a busy time, it could have been foreseen and I certainly could have been told of any delay in advance. Customer service response from Steph: "Sorry you feel this way, as you can appreciate we have had a large volume of orders leading up to the bank holiday weekend causing a small back log"

3 aprile 2018
Non scritta su invito
Valutata 2 stelle su 5

delivery is their responsibility too!

I have ordered many items from Force4 over the years. While at one level the product range is good, they carry the stock, what many on line companies are not realizing is that the delivery standard is part of their service offering. In this case I ordered 3 items, one was out of stock. So the first two items arrived and were dropped in the "safe place" the out of stock item was dispatched one week later but taken back to the distributors depot as I wasn't in. The depot was 21 miles away where the Force4 store was only 15 and I paid for carriage!!! I wrote to them to make clear I wouldn't buy from them again, never heard anything back!

20 marzo 2017
Non scritta su invito
Valutata 5 stelle su 5

Good customer service

Bought a few bits and pieces form force4, who I haven't used before. Delivery was speedy, delivery was a tad overpriced with no budget option, but this was offset to some extent by the reasonable prices.

There was an issue with the non-return valves I recieved - not the fault of force4 - however they handled this perfectly and quickly - the sign of a good company, much more so than simply expediting an order efficiently

23 luglio 2015
Non scritta su invito

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