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Valutata 1 stelle su 5

⚠️ Beware of this fraud travel agency– this company is a complete scam and they pretended to be Airlines. I booked a flight through them 2 months ago and they took my credit card details, but c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Shea came through with a desperate, last minute same day one way ticket during one of the busiest travel weeks after spending hours trying airlines and sites claiming to be checking literally hundreds... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a great experience working with Kate Smith. She helped me book flights to two different places, arranged hotel rooms at both locations, and set up a car rental where I could pick up the car at... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

There was no waiting for assistance. Moreover, this representative l, Roger Head, addressed this situation professionally and very effectively. Our travel credits are soon to expire. My husband's surg... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia viaggi

Scritti dall'azienda

Who we are? ‘FlySky9’ is a Travel Management Company located in Dallas Texas (USA). It is Founded by our CEO who is an Alumni of Harvard Business School. Our company has tied up with Travel Experts who are Smart, Innovative with over 10 years of Travel management knowledge and experience across globe. Mission Statement: To become the leading innovative and specialized travel management company by providing exceptional Travel experience to our customers. Vision: The world is one family, Our Vision is to ensure you, your friends & families travel safely and cost effectively with limitless connectivity and limitless possibilities. Core Values: Customer Experience | Trust | Professionalism | Reliability


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

156 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Phishing

My friend called Delta airlines and booked a ticket. Later she notices a charge from FLYSKY9 for service!!!
She had unknowing been switched to FLYSKY9!!!!
How is this possible? We reported the scam to the credit card. Watch out when calling an airline!

22 agosto 2023
Non scritta su invito
Logo di Flysky9

Risposta di Flysky9

Dear Customer,

Please note that we always send all the information on an email with FLYSKY9 LOGO and other details before charging the card. Only when the customer authorizes the charges, we go ahead and charge the card.

For further investigation, please share your booking number for details

Team Flysky9

Valutata 5 stelle su 5

Shea is an extraordinary flight advisor.

Shea is an extraordinary flight advisor! She has helped my husband and I continually as we have booked our trip and worked thru various issues EWR - Geneva and return. She has bent over backwards to assist us and even remembers our names and flights from one of our calls to the next over time. We recommend that every one possible be exposed to her. She will help in a very constructive, open and honest way!

7 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Being able to feel like someone in the…

Being able to feel like someone in the background was working, just as hard for me as I would be for myself really makes the difference. Patient, accessible, engaged and receptive to my needs! My flight plans changes, my husband, my pet, and my plant, were taken into consideration.
The professionalism and customer service is priceless. We don’t get it like this anymore so thank you thank you and thank you for being there, but also putting up with my, crazy personality!
The Jacks

7 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Shea was so polite

Shea was so polite, helpful and very patient with me. She answered all my questions and got me the results I needed. I would highly recommender her to others. She was terrific. I am very happy, Thank you so much.

4 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

I tried calling American Airlines

I tried calling American Airlines but landed with Flysky9. They are a third party I got to know after the call ended but. Initially was scared but the way they treated me was so comforting. I gave them my credit card and they never miss used it. Rather they had an option to send me an invoice with a payment link too.

The tickets they sold were with amazing benifits.

I highly recommend flysky9 to my family and friends

19 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Problem solving people

Working with flysky9 agent was amazing. They solve every travel related problem so efficiently.
I had a complicated itinerary to prepare but their professional consultation and advice made it very very very simple and saved me a lot of money

23 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Misleading Service Scam

"processing fees" for using e-credits, pretended to be Delta (without saying it tricky jerk) and will not refund me my credits since they have been used. If you see the skyfly9 hang up and try calling the direct airline. SAVE YOUR E-CREDITS and money! I am left feeling devastated and hurt by being misled. The hidden travel agent "Rani" raised his voice at me multiple times causing me to cry and pressured me to sign the contract.

Update: Called Delta and found out my call was intercepted by this scam. When I asked Flysky9 for a refund they told me to remove this bad review.

16 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

I worked with Eddie Brown..

I worked with Eddie Brown... he was courteous and went thru great lengths to help accommodate my wife's medical needs and also provide the wheelchair services we would need. Thanks again!!!!

5 luglio 2023
Non scritta su invito
Logo di Flysky9

Risposta di Flysky9

Dear Samantha,

We understand not getting good service can be disappointing and we never intend to give bad services tot he customers. We also apologize for the inconvenience happened to you. Do you mind sharing some more details on this and we will look into your matter. Please call us back at 8663597599.


Regards,
Customer Experience Desk

Valutata 1 stelle su 5

I clicked on what I thought was AA…

I clicked on what I thought was AA customer service number via a Google search. I didn't realize that it went to a third party. They first tried to charge me taxes (which they shouldn't have), then somehow all of my AA credit was not in my AA account. When I asked when it would be returned to my account, NO RESPONSE. I got texts saying it was an Ecredit but absolutely no emails to support any of the transactions.
AA was able to find my credit & issue my tickets. I had to pay NOTHING extra to AA while this company tried to charge my credit card over $700!
(edited on 7/7/23 to note that AA resolved the issue)

2 luglio 2023
Non scritta su invito
Logo di Flysky9

Risposta di Flysky9

Dear KB,

We understand not getting good service can be disappointing and we never intend to give bad services tot he customers. We also apologize for the inconvenience happened to you. Do you mind sharing some more details on this and we will look into your matter.


Regards,
Customer Experience Desk

Valutata 5 stelle su 5

Customer representative flysky 9 Addie…

Customer representative flysky 9 Addie Brown was excellent in understanding and completing my Atlanta to Houston Hobby round trip reservations. His English was superb. Thorough and fluent conversation. He was pleasant to converse with for my booking!

18 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

I was recently struggling with changing…

I was recently struggling with changing my flight plans. I was in a foreign country and needed help fast. Addie Brown was fantastic. I was in a panic and unable find a path for my flight. Once Addie took over he assured me it was not problem. He immediately got to work and was able to find a flight for me quickly. I highly recommend Addie. He was professional and patient. I will be using Addie in the future and highly recommend him to anyone in a crunch while traveling!

14 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Positivity Station

The language was very positive and amicable. Sheldon was fully aware how long the call was taking and tried to make both parties feel affirmed. He didn't depart from the call until all questions were answered and was very patient with me as I retrieved the information I needed to ensure this reservation change was in my best interest.

28 marzo 2023
Non scritta su invito

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