Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

Tried to contact customer service five times to cancel and refund a trip. No reaction, impossible to get to talk to a person.

Valutata 1 stelle su 5

Ich habe über Flyla gebucht. Mein Flug wurde aber von Eurowings wegen Covid storniert. Eurowings hat den Betrag auch zurücküberwiesen, an Flyla, da ich darüber gebucht hatte. Bestätigung liegt vor. Ic... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Buchung des Fluges ging einfach und schnell, nur leider kam nie eine Buchungsbestätigung, trotz des entsprechenden Satzes auf der Internetseite im Anschluss an die Buchung. Auf Email- und Telefonanfra... Leggi di più

Valutata 5 stelle su 5

Ich hatte das Problem, dass ich meine Flugstrecke falsch herum gebucht habe. Sofort nach der Buchungsbestätigung habe ich mich an FLYLA gewendet und sehr schnell eine Rückmeldung erhalten. Es wurde s... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Sito di raccolta di viaggi
  2. Sito di ricerca di voli aerei

Scritti dall'azienda

Book your student flight. Every flight includes a carbon offset.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

119 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(119)

7 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Awesome and reliable!

I found a great deal through Flyla. I was skeptical at first but I was able to get my confirmation number for the airlines and was able to find it through that airline's system. Additionally, I had some issues with signing into my account and their customer service responded quickly and was amazing. I'm very impressed and will book in the future. :)

5 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

an amazing experience

Flyla was an amazing experience. I didn’t know how to redeem my voucher for a flight. However, thanks to the support team everything went very well. I loved this experience of immediate support. Keep it up guys.
Highly recommend!

26 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Very helpful customer support

Very helpful customer support. Helped me trouble shoot my issues super fast with Eurowings and finally helped resolve the problem in 10 minutes what I couldn't solve over 3 days. Thank you so much!

29 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Experience so far has been great!

I've used a bunch of flight aggregators before prior to Flyla, but the ease of use and clarity of information o Flyla has been the best so far.

Other sites (even large carriers) can be confusing, Flyla makes all of the details very clear.

Experience so far has been great!

15 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Sehr gute Deals

Sehr gute Deals, bin nach Spanien geflogen und hat sich sehr gelohnt!! Der Service war auch sehr gut. Insgesamt war es eine sehr schöne Erfahrung mit Flyla, die man auf jeden Fall wiederholen will.

28 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Disappointing experience

This review is about my disappointing experience with Flyla, an Eurowings partner, due to a booking error and poor follow-up service. Attempts to resolve a simple mistake were met with blame, inaction, and eventually silence from Flyla, coupled with unreasonable demands from Eurowings. This situation underscores significant .

Everything began with a booking error by Flyla, where my last name was entered twice. Efforts to correct this through Flyla and Eurowings led to a blame game, with Flyla ultimately accusing me of not filling out my profile correctly, despite evidence to the contrary. I provided detailed proof that I had entered my information correctly, yet Flyla's response was to remove my booking from my profile and cease all communication, effectively ghosting me. Meanwhile, Eurowings refused to make any corrections without a hefty fee.

This highlighted a lack of responsibility and customer care from both companies. Flyla's decision to disable their booking feature acknowledges a system issue, yet they have not taken steps to rectify the impact on affected customers like myself. The lack of effective communication and fair resolution from both Flyla and Eurowings is troubling, significantly diminishing my trust in their services.

In summary, my experience with Flyla has been deeply unsatisfactory. The companies' inability to address a straightforward issue, combined with their failure to communicate and provide a reasonable solution, reflects poorly on their customer service commitment. I caution others about using their services, as this incident suggests a broader issue with how they handle customer concerns and technical problems.

27 febbraio 2024
Non scritta su invito
Logo di Flyla

Risposta di Flyla

Dear Alexia,

We are incredibly sorry for this experience of yours. We've been trying to reach you via phone and haven't been able to get through.

You signed up to our platform with the wrong name and didn't change it before booking a flight. Changing a name within a profile doesn't mean it gets changed in a flight booking, unfortunately. Once the booking is made the information gets sent to the airline and then this change needs to be made directly with said airline.

Nonetheless, we will happily help you as best as we can to rectify this situation.

Best regards,
Ben, CEO of Flyla



Valutata 1 stelle su 5

They wont give me a refund or answer my…

They wont give me a refund or answer my call for a system issue on their side and EUROWINGS is useless, never flying again with them.

29 febbraio 2024
Non scritta su invito
Logo di Flyla

Risposta di Flyla

Hi Vlad, we cannot find your booking anywhere. Please get in touch with support@flyla.com

Valutata 5 stelle su 5

Top Kundenservice

Sehr schneller und kompetenter Kundenservice. Rückerstattung war nach 2 Tagen wieder auf dem Konto. Empfehlenswert und gerne wieder!

8 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Klare Weiterempfehlung! Bester Kundenservice

Es war sehr einfach zu buchen, es ist wirklich sehr intuitiv und gute Preise. Die Bestätigungsmail kam sofort nach der Buchung. Alles hat gepasst. Mit der Buchungsreferenz konnte man sich direkt einloggen. Den Kundenservice habe ich auch genutzt. Telefonisch sowie im Chat. Sehr hilfsbereit und schnelle Abwicklung. Alles lief entsprechend sehr gut und die Kommunikation war super! Das war der beste Kundenservice, den ich je hatte. Klare Weiterempfehlung!

2 febbraio 2024
Non scritta su invito
Valutata 2 stelle su 5

Ich hatte einen Flug nach Bali gebucht

Ich hatte einen Flug nach Bali gebucht, der mir aufgrund technischer Probleme nach 3 Tagen storniert wurde. Nachdem mir am Telefon gesagt wurde ich solle nochmal buchen wurde mir nach der Buchung der Betrag doppelt abgezogen. Ich habe an dem Tag stündlich versucht jemanden am Telefon oder per Mail zu erreichen und habe erst nach einiger Zeit per Mail Antwort bekommen. Anscheinend sei etwas bei der Transaktion schiefgelaufen. Mir wurde dann aber versichert ich würde mein Geld bekommen und die Buchungsbestätigung der zweiten Buchung nach dem WE erhalten. Naja letztendlich wurde der zweite Flug auch storniert, ich habe durch das Drama 10 Tage verloren und so mit unfassbar viel Geld da die Flüge immer teuerer werden.
Ich habe mein Geld zurück bekommen, habe aber sehr viele Emails schreiben müssen. Per Telefon nimmt niemand ab. Ich kann die Seite leider nicht empfehlen.

12 gennaio 2024
Non scritta su invito
Valutata 3 stelle su 5

I’ve already paid from paypal and even…

I’ve already paid from paypal and even the website showed it’s successfully paid. But I didn’t get my booking number and sent the email for support email. They just said it’s not working, and still on the process.

————
5 hours later
they proceeded my ticket!
thank you so much!

———
the story is not yet finished, after I checked with paypal and my credit card company. The payment has been processed, but I couldn’t get my plane ticke.

———
Thanks Trustpilot, this is the worth place to let them contact me.

——-
For saving small money, this website help, but like a box of chocolate, you c might risk losing the ticket from the email they sent you.

4 dicembre 2023
Non scritta su invito

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