The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
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Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Leggi di più
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Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Leggi di più
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Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Informazioni di contatto
11 Scott's Road, PA2 7AN, Paisley, Regno Unito
- floormonster.co.uk
4,1
Molto buono
301 recensioni
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Risposta di Floor Monster
Great to hear thank you so much for your feedback
Still waiting on order
2 luglio 2023
Risposta di Floor Monster
Thanks Constance, yes your order is still on preorder and when the stock arrives you will be contacted to organise delivery. Please contact customer services for any more information thanks
When I ordered I was told that the…
When I ordered I was told that the product will arrive end of June.Now I have been given an ETA of end of July.I will never order again from them.Have a whole project on hold due to delay in delivery.
31 maggio 2023
Risposta di Floor Monster
Hi Henna, thanks for you review but as per our phonecall today we have booked delivery to you this week. We are aware there was a delay to the container but we have also kept you informed of this via email.
Spent thousands on flooring for the…
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality, different size, not compatible with the older floor. But same price. Reply,
Actually floor monster “confirmed” flooring would not be compatible after sending pictures and pointing out the fact.
16 luglio 2023
Non scritta su invito
Risposta di Floor Monster
Hi Gary thanks for your feedback however the floor's quality has not changed, We had confirmed via email that the floor is not going to be compatible with the floor that was bought 2 years ago as it has a different click system. We have also ensured prices remain as consistent as we can despite rises in manufacturing costs.
Great value for money and long lasting
I bought oak flooring from Floor Monster some years back when I was doing an extension. The flooring looks great almost 10 years on and I thought I should give them a thank you by writing a positive review.
13 luglio 2023
Non scritta su invito
Risposta di Floor Monster
We really appreciate you taking the time to provide this review and its great to hear your floor is still looking well after so long. If you do need anything further please do not hesitate to let us know
You sent me review remainder but I…
You sent me review remainder but I still waiting for ordered items and still I do not know when I will receive it.
25 giugno 2023
Risposta di Floor Monster
Thank you for your feedback, the reviews our emailed our automatically. As you are aware you have placed an order for a preorder product so delivery will be as shown on the website at the time of your order. You can update your review when you have received your goods and let us know your thoughts on the product if you wish
Not got my floor from them yet but I…
Not got my floor from them yet but I intend to moving fwd as their floors are very good quality ant their customer service is excellent.
22 giugno 2023
Risposta di Floor Monster
Great to hear Amanda and when the time comes please just get in touch and we would be delighted to assist if we can, speak soon
Not received my order
25 giugno 2023
A sample looks different than product
A sample is a sample, but in their opinion a product that looks different than the sample is completely normal (at the bottom of the page there is information that the samples differ from the original, then why order samples??), double-counted return cost and very unpleasant service. Waste of time and money.
In response to my opinion, they wrote that the samples were correct. Are not. In the e-mails they admitted that the samples were floor samples, not stairs.
12 maggio 2023
Risposta di Floor Monster
Hi Sylwia, the samples that had been sent are the correct samples and the goods received are as per samples. We send out samples of the matching floors as colour matches to the steps this is written on the website as you have mentioned above
Risposta di Floor Monster
Great to hear Rachel, please do let us know if any of the samples received are of interest or if we can assist in any way further
Highly recommended
Excellent quality had some damage but was replaced the next day brilliant customer service quick delivery
15 giugno 2023
Risposta di Floor Monster
Thank you Carol for your feedback and we hope the floor is looking well down!
Risposta di Floor Monster
Thank you so much for your great feedback!
Ordered sample took way to long to be…
Ordered sample took way to long to be delivered had layed new floor before it came. Flooring direct UK sample came next day got the order great service.
27 maggio 2023
Risposta di Floor Monster
Hi Michael, thanks for your feedback, samples of Quickstep products are ordered directly from Quickstep which are dispatched from Belgium to us and then sent directly to you. We aim to get these samples to you as quickly as possible and we know our prices are fantastic for this product and service offered is as good as any other
Great experience using this company
Great experience using this company! Jack was very helpful and had great knowledge of the products.
9 giugno 2023
Non scritta su invito
Risposta di Floor Monster
Superb Sandra we really appreciate your feedback
I received the sample very quickly
I received the sample very quickly, it was well packaged. I'm going to be ordering stair treads soon. Thank you
29 maggio 2023
Risposta di Floor Monster
Great to hear Dudu if you do need any help with your order please just let us know
Thanks Josh for your help
Thanks Josh for your help. Tiles are great, possibly coming back for a couple more packs . Cheers from Nik from Sharps Bar and Shebeen in Largs
2 giugno 2023
Non scritta su invito
Risposta di Floor Monster
Thanks Nik for your feedback we really appreciate it and glad the tiles have worked well for you
Bought my flooring here with absolutely…
Bought my flooring here with absolutely no hassle, everything was well explained and staff especially jack were super helpful and polite :)
2 giugno 2023
Non scritta su invito
Risposta di Floor Monster
Thank you Kirsty we really appreciate your feedback and hope the floor is looking well down
Fantastic customer service by jack mcd
Fantastic customer service from Jack McDiarmid.
Catered for all my needs and provided me with great customer care
5 dicembre 2022
Non scritta su invito
Risposta di Floor Monster
Great to hear thanks for your feedback!
Absolutely appalling company
Absolutely appalling company. They emailed asking when I would like the order to be delivered I asked for it to be delivered on the Friday so I informed our customer when it was getting delivered and that we would start her job on the Monday. I waited in all day tried ringing no one answered. Rang again on the Saturday but could get through to the department I needed I had to inform our customer that the delivery had not arrived and change the date to the Wednesday providing I had managed to get in touch with someone. I finally managed to get in touch with someone on the Tuesday and arranged for it to be delivered on Wednesday We order stair treads and risers for a customers job the first delivery there was items broken. Rang to let them know got to email instead had to keep ringing to find out when I would get replacement and everytime I was told the department that deal with this situation are busy I will send them an email and someone will ring you. Then after all this realised the full order had not been delivered same problem again no one ringing back. When I did get in touch with someone via email they said the warehouse were aware they had missed 1 item off (but it was 3 items missing) and was out for delivery that day didn’t receive it until the next day. They were meant to be checking the cameras and getting back to me about other items but no one has. I ended up have to buy 2 new stairs out of my own pocket as needed them for the customer and was sick for no one replying to me or returning my calls and this was not fair on our customer. Will definitely not be using again. This has not only cost me for the extra stair treads and risers I had to buy, it has also cost me extra days wages for staff. Luckily enough our customer was very understanding and did not blame us but they were not very happy about the situation.
Following your reply I did email back and I have still got the email I sent requesting it to be sent on the Friday. Yes the replacement for the broken items was send out after numerous phone calls to find out what was happening and when it would be arriving. With the missing items I don’t understand why if the warehouse new items were missing did they not inform me and why was I told that it was out for delivery that day when it wasn’t as when after numerous phone calls and emails to find out where this delivery was I got a email the next day saying that it was out for delivery and would be delivered that day. No one got back to about the other missing items hence why I bought 2 more as I was not waiting around any longer for someone to get back to me (which I am still waiting) when I customer of my company was waiting for her stairs to be finished. I only wish you customer service representatives could reply as quick as you reply to a bad review
22 maggio 2023
Risposta di Floor Monster
Hi Ben, we thank you for your feedback and as stated we emailed you to ask when you would like to receive delivery, but received no reply to our emails. When you contacted us to arrange shipment of the order this had to wait until Tuesday to be dispatched (as Monday was a bank holiday) but your order was delivered on the Wednesday around midday.
As you are aware there was some damage caused during transit which we arranged for replacements to be sent, this was sorted right away when the email was sent to us and did not require numerous phonecalls.
All items from the order were sent, however we made you aware 1 item had been missed and was sent out separately. We then also ensured the extra steps you ordered were sent on a next day service to assist with finishing the job quickly. We could not have sped this up in any way and the extra steps ordered were not a result of missing items from your order as all were sent (albeit 1 step came separately)
There's no denying there was a part missing to the order but this was picked up quickly by the warehouse team and sent on the next day.
A really nice company to deal with!
16 maggio 2023
Risposta di Floor Monster
Thanks so much for your kind feedback Clair, we hope your flooring is looking well down and if you need anything further please do not hesitate to let us know.
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