flixbus.pt Recensioni 

I have lost count on the number of times I have contacted Flixbus customer service. It has been 5 weeks now with nobody resolving my issue.
They say here on TrustPilot that they have responded, but they haven't.
Whoever is in charge of their customer service should be fired immediately as they are clearly not up to the job.
Flixbus will gladly take your money but when they commit a mistake, they will not look to resolve the issue they created.
My child was denied boarding because the bus driver claimed he should have a child seat, even though according to Flixbus' own policy, he wasn't required to have one. I tried showing the bus driver my child's ID card to verify his age but he didn't want to look at it.
This was at midnight outside Porto airport with no other means of travelling to Lisbon that night. The bus driver made the "executive decision" to abandon a 4 year old child outside an airport at night, in the rain because he couldn't do his job properly. That guy should be fired as well for his incompetence.
Luckily I had the means to book the 4 of us into a hotel for the night and the next morning we got on a Rede Expressos bus (with no issues or demands of a child seat from that driver).
I'm not even looking for compensation for the hotel and alternate travel, I just want my money back for the Flixbus trip. But they have gone silent and refuse to respond to my chats or emails. I have contacted their legal dept and they also have not responded. There is no other way of contacting them - obviously afraid to provide a phone number so I can speak with one of their inept staff.
Despite using Flixbus on numerous occasions in the past, spending hundreds of euros (customer loyalty doesn't register with them), they simply don't care once they have your money. Please avoid booking any trip with these scammers because their after-sales service is non-existent and they clearly don't give a sht about their customers.
I hope Flixbus folds and you all lose your jobs because you are not good at it.
Give me back my money you thieves!

The drivers dont open the toilet. The last time I went on ,the driver wasn't even going to stop until several desperate passengers asked him to. By then we were nearly at our destination. Flixbus says food and non alcoholic drinks are allowed on board, yet the driver made everyone stand outside in the car park to eat.The service from lagos to Lisbon was so bad we ordered a transfer home. last time I will ever travel with this appalling company.

Just caught the FlixBus from Lagos to Seville . What a joke , firstly get a message to say not original flux bus . So no internet , or toilet . My seat will not stay upright and just keeps reclining every few seconds . Driver not helpful when asked when can we stop for a toilet break . In my opinion use another company for the route .

O Ponto considerado positivo é só o preço! Quanto a prestação de serviço é lastimável. Pagamos por uma viagem de Madrid a Portugal Eu e um Amigo. Nos indicaram uma Plataforma e afinal de contas haviam mudado a plataforma sem actualizarem nos bilhetes de passagem. Consequência perdemos a viagem. Ou seja ficamos na Plataforma errada que eles nos indicaram e afinal o autocarro apareceu numa outra plataforma, carregou quem lá esteve e partiu sem nós. Não tem atendimento eficiente, só Inglês e muito rápido sem qualquer tempo de espera. Não recomendo e vou atrás dos meus valores perdidos.

cheguei 30 minutos antes a paragem o autocarro nunca apareceu
liguei pro suporte (so tinham ingles e fui obrigado a falar com o text to speech do tiktok durante 15 minutos) depois de tanto esperar uma senhora que pouco ou nenhum ingles sabia disse me que o autocarro ja tinha passado e que eu tinha passado por curiosidade perguntei quantos passageiros tinham embarcado o autocarro com sucesso a senhora toda baralhada disse me com confiança 18 pessoas depois de eu me rir um bocado (o numero de pessoas na paragem nunca ultrapassou 6-7 pessoas)
ela la deu BackTrack umas duas ou tres vezes chegamos ao suposto valor 15/18 embarcaram a incerteza com que esses valores me foram dados mostraram apenas a bullshittery que se passa com esta empresa
siga rede expresso daqui a 20 minutos enfim

Primeiro não há controlo nas bagagens perdi a mala quando saía do De Lisboa para Braga. E o motorista simplesmente me deixou falando sozinha sem se importar e foi embora.
Viagens longas e nem se quer uma tomada para carregar.
Cheguei no meu destino sem carga no móvel.

I cannot praise FlixBus highly enough for the way they managed getting my lost phone/bank cards and money safely back to me. Special mention for Snr SANTANA who took me to the bus station and gave me €5 to pay for taxi back to the airport. He was such a caring gentleman. Also Miguel who advised me what to do and helped me with WiFi. Special mention to Stefani (not sure of spelling) who contacted me and my daughter via facebook and arranged for the driver to hand over my phone to a friend travelling on an allotted bus. This was amazing….thank you so much. Such kind and caring people who went the extra mile to help a solo travelling lady of a certain age. Thank you, thank you.

No passado dia 21 de junho, adquiri uma viagem no aplicativo Flixbus para 3 pessoas. Por motivos de força maior não foi possível fazer a viagem. Entrei em contato via chat com a empresa FlixBus, expliquei o sucedido e informaram-me que não havia lugar a qualquer reembolso. Da mesma forma que me recusaram esse reembolso, também estão a recusar restituir o valor de mais 3 bilhates que se encontram em aberto na minha app. Ora se eu nõa faço a viagem, deveria haver devolução dos montantes que paguei. Não recomendo este serviço, que apesar de ser aparentemente mais barato, sai bastante mais caro. Vou colocar a questão em tribunal para resolver.

Peguei um autocarro da FlixBus de Coimbra para o Aeroporto do Porto às 10:25 do dia 26/05/2025, e o regresso no dia 29/05/2025 às 17:45. Tanto a ida quanto a volta foram realizadas com o mesmo veículo e motorista.

Infelizmente, a experiência foi bastante negativa. O para-brisas do autocarro estava trincado em vários pontos, o que já causa insegurança. O motorista foi extremamente rude com os passageiros em ambas as viagens e conduziu de forma imprudente, chegando a provocar outros condutores durante o trajeto.

A função de um motorista não se resume apenas à condução — é também essencial saber lidar com pessoas com respeito e profissionalismo. Nesse aspecto, a experiência deixou muito a desejar.

O único ponto positivo foi a pontualidade. No entanto, com base nessa experiência, não recomendo a FlixBus. Existem outras empresas de autocarros em Portugal que oferecem um serviço mais seguro e profissional.

The bus may have departed on time but I am travelling from Seville to Faro and so far the loudest noise is the driver who has chatted the whole way (1.5 hours so far). He is being paid to drive us and look after a his coach full of passengers; it’s disgusting that he is not 100% concentrating on this role and the safety of us all.

I think it’s crazy that I can book a ticket, cancel and book another ticket, but I can’t get a redound for something I bought 10 minutes ago… now I have a voucher for a bus I won’t be driving with again…

Second of all, I went to Lissabon with my boyfriend, we were supposed to take a bus from oriente to portimão. The only note I got was that the bus would be located on deck 14. There was no such thing as deck 14…
I ran around like a crazy person, couldn’t find the bus, found the bus last minut on 32D?? The driver looks at us, was taking his seatbelt on, an drove away… HE LOOKED AT US AND DROVE AWAY… and that was the last bus for the day…

So now I’m sitting here with a voucher for at company I won’t be driving with again…

Horrible experience at Flixbus in Lagos, definitely avoid this company. After paying for extra oversize baggage, they would not let me and my partner board as the bag was a surfboard bag. There wasn’t even surfboards in the bag we just used it as a bigger bag, it was well within their baggage requirements we paid extra for. The driver was extremely rude to us and I couldn’t get any help from customer service. We were left stranded after paying 45€ for a ticket. Rede Express from the same terminal were helpful, just book with them instead

Drivers all full pf igo stupid behaviour during my
Guarda to covilha journey

Fiz a compra do bilhete com a reserva do número 3202374757, que por acaso estava errado apenas o local de partida, porém a rota era a mesma. Pedi suporte para tentar um reembolso ou um voucher e não obtive retorno. É lamentável que não exista uma possibilidade de resolver essa situação.

Paid premium fare for front seats but leg room was terrible as a partition blocks feet .Most concerning was the return journey from Lisbon to Albuferia and observing the driver holding a social conversation on his phone not hands free travelling at100kph for 45 minutes. An accident waiting to happen. Toilet out of use which was no surprise and I suspect a blatant lie to avoid having to clean up after journey. I would never ever use Flixbus again .

Het zijn oplichters.
Ze adverten met wifi en wc aan boord en de wc is op slot en er is geen wifi...blijkt dan alleen met lange ritten te zijn. Onze rit is 3u. 15 minuten

Vals adverteren dus

Nergens voor nodig. Meldt t gewoon niet als het niet waar is...

My journey was Lisboa-Faro and because probably it was full when booking the reservation was made as a stop on the bus to Seville/Spain. In Oriente there was a bus direct to Faro at the same time, and I inquired on the location of the departure of the other bus to Seville but with a stop in Faro, my destination. The bus driver told me to wait behind that bus. After 20minutes, the bus didn’t arrive, and I approached the driver if the bus Lisboa-Sevile and he told me with a smile the departure was somewhere else and the bus has already departed. So I lost the bus..and the driver told me to visit the help centre at the station. I arrived at the help centre and they said they were just a bookings service. So, as a conclusion this people are not serious at all and I advise all to fully avoid them..

Checking the other reviews left me stunned. I used flixbus for the first time, travelling from Aveiro to Porto and the trip was flawless. Driver was polite and drove alright. The bus was on time and there was no issue with the luggage.

Perfect.
Left on time, easy to find the bus, spotless, wifi was great.
Arrived on time.
Family of 6 travelled and loved it!

Selling an extra seat for added privacy and space and then, 24h before the trip, cancelling that and provide a voucher is the ultimate act of disloyalty and bad faith towards the customer.