lastminute.com Recensioni 53

Great until there is a problem .
Absolutely no use when you need to add or change the booking.

Cancelled my holiday last minute it's in the name

Lastminute Keeps Routing Us Through the Middle East Conflict Despite Safer Alternatives.

The customer service from Lastminute has been an absolute nightmare.

Our flight home has now been delayed by more than five days due to the conflict in the Middle East. Despite this, Lastminute keeps rebooking us on flights that go through the Middle East, where the situation is still unstable and flights are frequently cancelled.

There are many alternative routes available directly to Europe or via Asia, but they continue to place us on routes through the conflict area. As a result, the flights they book for us keep getting cancelled.

When we contact their customer service, the agents say they are unable to make any changes to the booking. Instead, they tell us that another department must handle it and that we need to wait for them to contact us. We have now been waiting for three days since the last update without hearing anything.

This situation has completely disrupted our trip and effectively ruined our vacation. On top of that, we are now also losing income because we are unable to work from here while we wait for them to resolve the situation.

Avoid this nightmare of a company

Update: Lastminute called us today after we had been waiting three days for them to return our call. They informed us that our flight has been cancelled and that the only option they can offer is a new flight on April 11th. Our original return date was March 5th.

However, we can clearly see on Lastminute’s own website that there are many available flights every single day, including tickets available as early as tomorrow.

This appears to be a clear violation of the Package Travel Act, which states that if a significant part of the travel service cannot be provided as agreed, the organizer must offer suitable alternative arrangements without additional cost and without unnecessary delay.

Offering a return flight more than a month after the original return date, while earlier flights are clearly available on their own website, cannot reasonably be considered an alternative provided “without unnecessary delay.”

DO NOT TRUST AT ALL COST. This is SCAM. It was our first time but WILL NEVER BOOK WITH THEM ANYMORE. This will be advertised with BOOKING.COM as flight+hotel but will be managed by lastminute.com. We booked full trip with them, flight + hotels to Albania then they will offer a package (discounted), so it sounded so catchy. After initial payment, THEY WILL TELL YOU the flights we chose changed and it is impossible for us to agree with the new time frame. So they will offer refund. Then when I followed up my refund, I WAS TOLD I SHOULDN’T BE REFUNDED because of s certain package and I was told “the next time I should not book that kind of package”. This company scammed us by drastically changing our flights into an impossible times so we will back out. I WILL NEVER EVER BOOK HERE AND WILL ADVISE EVERYONE NOT TO DARE. I lost £129 in total from them. They never gave the money back. Awful customer care too.

No customer service whatsoever,
Can't get hold of anyone,
Disappointed,
No respect for customers time and needs,
These guys are cowboys staying away,
Worst booking platform ever,

Sold my daughter seats on a flight that didn't exist! Customer service completely uninterested but eventually they got her on a much, much later flight.

Avoid them at all costs.

Never ever again. Inept, inefficient and totally useless. The most stressful holiday I've ever been on. They don't even have a complaints procedure in place and customer service just aren't interested. Absolute joke.

Last minute.com - zero rating 98% says it all - Avoid frustration and hideous lack of customer care and do not use them. Cannot contact them - they clearly have no customer care ethic - they are certainly not a cheap option but provide no assistance or acknowledgement of problems with bookings - truly the worst uncaring company in any circumstance I have had to deal with

I had a disappointing experience with lastminute.com. While booking through them seemed like a convenient option to arrange both hotel and flight tickets quickly, it ended up costing me more than if I had booked independently, contrary to their claims of cost savings. The real issue arose when there was a strike at my destination airport on the day of my flight, leading to all flights being cancelled. Unfortunately, lastminute.com failed to inform me about the strike and did not respond to the airline’s attempts to rebook my flight. Additionally, they did not submit my contact information to the airline, which left me unaware of the situation until my day of arrival. Consequently, the airline arranged alternative flights with an overnight layover at another airport but did not provide a hotel layover, stating that it was lastminute.com's responsibility due to their lack of response. Imagine my surprise and frustration, finding out about the strike only upon arriving at the airport, and discovering changes to my booking that I had not been informed about. This oversight forced me to pay for a hotel night that I could not use. When I contacted lastminute.com to request a refund from the hotel, they refused to help, citing my direct communication with the airline as the reason. Overall, the lack of support and communication from lastminute.com significantly disrupted my travel plans and added unnecessary stress and expense to my trip.

I wanted too book a hotel in booking.com site but as long as I clicked on the package that I selected, it said powered by lastminute.com and diverted me to the lastminute. I thought its a part of booking.com but it seems not. The customer service is terrible just an online digital chat with ridiculous answers. The phone number is not accessible, there is no email address. I booked for end of March not sure if I can have any holiday with their package. Irresponsible website, they said they booked me with Lufthansa airline but as I checked the airline there is no ticket. Spent two days to contact them with any other way just the stupid chat, unsuccessful :(

So flight was delayed twice and then cancelled and as we booked with last minute.com BA did not rebook us a light and we had to try and call last minute.com back speaking to someone is impossible. Then the only flight offered was so the same day we were due to come back on. I was told 14 days for the refund but now im told it could take 2 months for a refund. The idea behind this site is great but when things go wrong its a mess and im still trying so sort it and seems i will be till March. A they say its the airline and the airline say you have to go back to them.

They falsely advertised my partners flights as being direct when both flights had layovers. When trying to upgrade to premium was told someone would contact me in 3-5 hours. 24 hours later, nothing. Being past from agent to agent, totalling 11. At 1 point was told my request for date change was being processed, I did not request this. Was told I would have to go through virgin but virgin do not handle 3rd party bookings. When asking if I could speak to a supervisor or manager was told this is not possible... Then was told they cant amend the booking because she has checked in. She hadn't in checked as she was told specifically not to. Their listed numbers either do not work or they are unable to receive calls at this moment. You handle flight bookings, you should always be available to handle customer service requests!!! Out of sheer desperation and anxiety my girlfriend said her mental health was deteriorating and asked if she threatened to jump off a bridge if she would be asked to wait? She had been waiting over 27hours and each agent just leaves a note on her file and tells her to continue waiting without taking action to resolve the issue. She was told "Excuse me, but I can't tell you otherwise, it's been a while." The chat was ended by the agent 6 minutes later. I wish I could post screen shots to validate everything I am saying.

PLEASE AVOID THIS COMPANY. THEY ARE INCOMPETENT AT BEST!!!

Payment for a friend has not cleared, marked as pending. I tried to contact Last minute.com to check if friend has got his ticket and can fly in two days time
Cannot speak to a real person only an online chat who wont give out information. booking Id does not match airline booking reference
wont respond to my emails as I used friends email address so he could get his ticket Its a five hour flight and we dont know if he can get on the plane.

lastminute.com imported my name incorrectly from my profile on Booking.com, where I made my holiday reservation. My first name was used as my surname, and vice-versa. This resulted in my boarding pass being issued with my name incorrectly. The first thing I did was to call BA customer service, asking them to correct it. They told me it had to be lastminute.com to do it, as they were the ones who made the booking with them. They also advised me that if I didn't correct the name on the boarding pass, I would not be let onto the plane.
I spent the whole day on a constant back and forth with lastminute.com via online chat, in which they failed to assure me that the name on my booking would be corrected in time for the flight, and that my request had been escalated to the appropriate team at that they would get in touch with me eventually. At some point in the afternoon, I received an email asking for a copy of my passport, which I promptly sent to them. A few hours later, I received an email saying there was nothing they could do and that the airline could fix this for me!
I went through an ordeal for no good reason, thinking I might not be able to board the plane and go on holiday, and even considered booking another seat on the same flight because I had been told by BA to begin with that I could not change the booking details directly with them. By that time, the flights were so expensive, I actually considered cancelling the whole thing.
Their customer service is atrocious and the online chat is next to useless as the staff is instructed not to provide any information outside what the rule book says. It was like talking to robots, repeating themselves over and over again.

I would give zero stars if the option was available.

Please do not book with lastminute.com they may offer good prices but they have very poor customer service. We had to cancel our trip to maui due to the wildfires all non essential travel was put into place. Hawaiian airlines were refunding customers who couldn't travel to Maui although the flights were continuing for those who needed to get to Maui, even through 3rd party they were instructing them to give refunds for non essential travel. We were following government and tourist board information and allowing Maui to grieve for there loss. However, lastminute.com refused to refund us and are benefitted from this. At least give this money to the people of Maui as a donation and stop pocketing from losses. Please please do not book through lastminute.com. you cant even get hold of them.

our once a year chance for a holiday scotched by last minute.com over booked hotel and no way to get a refund due to there incompetence.

LM are Con merchants and thieves
Please potential customers ‘World Wide’ do not part with your hard earned cash with these criminals.

I booked a holiday to Thailand for 2020 and nearly 3 years later, LM are still withholding my full refund. After several emails and telephone calls, I am getting nowhere.

I know most businesses had a hard time, throughout the pandemic, but these thieves are taking our money and laughing at us. And it’s not on.

Do the right and legal thing LM - refund your customers.

I will never use again or recommend.

Booked a flight through lastminute.com in December 2021, the flights were cancelled 2 weeks before we were due to fly in Feb 2022. 10 months later and after hours of back and forth we still haven’t been refunded the £770 owed. Having spoken to the airline they say lastminute.com never requested the refund from them and they have no mechanism to refund us. The customer service team just read a script at you and it’s laughable the number of times we’ve been told we’ll have the refund “soon”. We’re now trying to take them to court and they’re still denying any accountability saying they’re waiting on the airline. Absolutely shocking experience. Cannot fathom how they are allowed to operate in the UK. AVOID USING AT ALL COSTS
Booking ID: 1891776930

we bought tickets off you and paid for check in with you. for this, you have to provide me with the boarding passes and said flights.

the day before we left, i received 2 boarding passes, both for me, none for my son, who has a disability. we spent hours trying to sort only to be told its tough and to pay! Last MInute have done nothing to help, passed us around, ending chats, and been rude.

21.09.2022 BOOKED FLIGHTS VIA LASTMINUTE.COM
21.09.2022 RECEIVED EMAIL STATING HANDLING REQUEST
22.09.2022 RECEIVED EMAIL ASKING TO CONFIRM ACCOUNT - COMPLETED IMMEDIATELY
22.09.2022 RECEIVED EMAIL THANKING US FOR PURCHASING CHECK-IN AND TO ADD DATA - ALL ADDED IMMEDIATELY
22.09.2022 CHATTED TO LASTMINUTE RE SPECIAL ASSISTANCE REQUIRED FOR YOUNG PASSENGER AS HAS DISABILITY, EMAIL CONFIRMED REQUEST RECEIVED.
03.11.2022 ATTEMPTED TO OBTAIN BOARDING PASSES FOR BOTH PASSENGERS - ONLY ONE PASS UPLOADED, BUT ON SYSTEM TWICE, BOTH FOR SAME SEAT, BOTH FOR PAUL EDWARDS. SEE TRANSCRIPTS ATTACHED, ATTEMPED 3 TIMES TO TALK TO SOMEONE AND OBTAIN HELP. ONE ADVISOR ENDED CHAT WITHOUT HELPING. THE OTHERS SAID RYAN AIR WAS NOT WORKING AND TO SORT OURSELVES. TRIED TO EXPLAIN WE NEEDED THE PASSES AS THIS WAS OUR PLANNING FOR CHILDS' DISABILITY. NO ONE HELPED. WE WERE TOLD TO CONTACT RYAN AIR.
03.11.2022 SAT ON HOLD TO CHAT TO RYAN AIR FOR 2 HOURS, CONNECTED EVENTUALLY, THEY COULD NOT HELP BECAUSE THE EMAIL ADDRESS WAS NOT RECOGNISED. THEY WOULD NOT ACCEPT ANY OF THE INFORMATION PROVIDED AND ONLY CONFIRMED SPECIAL ASSISTANCE WAS ADDED.
03.11.2022 CHATTED AGAIN WITH LAST MINUTE, NO NEW OR DIFFERENT EMAIL PROVIDED AND TOLD TO SORT AT AIRPORT AND CHECKIN
04.11.2022 ARRIVED AT AIRPORT, ADVISED HAD TO PAY £48.99 AS WE DIDNT HAVE THE BOARDING PASSES!!!!
04.11.2022 CHATTED ONLINE TO LASTMINUTE, THEY WERE RUDE, TOLD US THIS WAS OUT FAULT AND NOTHING THEY CAN DO. PASSED BACK TO RYAN AIR. REQUESTED COMPLAINT PROCESS AND MANAGER CALL BACK.
05.11.2022 STILL NO CALL BACK!!!!

this simply is not good enough.

Had booking (PNR: RJBHHZ) for 24th Dec, for whatever reason airline changed and offered 25th, asked Lastminute to check for 24th as could see flight available on website, contacted airline agreed with airline to accept 25th, Lastminute came back said nothing available for 24th or 25th and cancelled my booking!! Really annoyed with this situation that Lastminute seems to have placed me in and who is telling the truth, airline says flight available and can see this when I login and it is even showing on “manage booking” on airline website, but Lastminute say nothing available!