Extremely poor service. The airline cancelled my flight from Guangzhou to Egypt and the return one as well, and my travel date is close. An agent was assigned to my case but has COMPLETELY GHOSTED ME... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
My flight cancelled by airline. I called customer care and applied for refund within 5 min. No holding time, just was in que for 30sec. Response and communication was very quick and on to the point.... Leggi di più
I normally used booking.com for accommodation and mostly good but I had the worst experience with flight change with booking.com Indian customer support, for 10 days I talked to more than 10 people un... Leggi di più
The chat function to handle my problem was effective and the staff on the other end were polite and efficient.
2,7
Scarso
57 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Le persone hanno visualizzato anche
So helpful
So helpful! The last time I tried to speak to someone about this issue it was awful. My experience today has been great with someone who was happy to help and resolved my issue immediately. So grateful.
8 marzo 2023
Non scritta su invito
Politeness and promptitude to assist…
Politeness and promptitude to assist are much appreciated. Thank you for being always close.
19 febbraio 2023
Non scritta su invito
Straight through..
Straight through..
All my questions about check in at domestic then international transfers were dealt with professionally and simply..
17 febbraio 2023
Non scritta su invito
Exceptional Service
Speedy response, patience in helpng me make complex flight changes and acurate coomunication both verbally and via email. Very helpful and caopable staff who wer all courteous and friendly.
I am completing the survey on my 12/2/2023 experience, but also spoke to two helpful people on 11/2/2023. They were equally helpful.
11 febbraio 2023
Non scritta su invito
Really Great service
I think the gentleman's name was Sunil - he was wonderful support.
1 febbraio 2023
Non scritta su invito
First class customer care
I made a silly error and I was rather stressed but I was put quickly at ease with a calm and positive gentleman on the phone.
31 gennaio 2023
Non scritta su invito
The operator was courteous
The operator was courteous, helpful and an absolute pleasure to deal with. Thank you.
21 gennaio 2023
Non scritta su invito
The gentlemen had been most helpful…
The gentlemen had been most helpful with my flight arrangement, however the previous customer service has been extremely rude and impatient :(
6 gennaio 2023
Non scritta su invito
Flight Rescheduling Customer Service with Monica Bora
I called to reschedule my flight that transited through Fiji from Brisbane to Samoa. Monica who responded to my call was generously so kind upon speaking with me on the phone. As well as tending to aid my needs that I requested for. It was a very quick and thorough experience that was quite easy to follow through. Monica has an amazing customer service in how she dealt with me through her tone as well as methods of approached use. I for one am one satisfied customer right here!
28 ottobre 2022
Non scritta su invito
I am very happy with the customer…
I am very happy with the customer service that I received today the gentleman helped me out with everything and all my enquiries thank you so much
19 ottobre 2022
Non scritta su invito
Please return my money back
Please return my money back. You have held the refund for 10 months. Horrible service. will never recommend you to anyone.
7 ottobre 2022
Non scritta su invito
Very helpful
Zohaib was very helpful in solving an issue i had because of an incorrect date i had selected for a flight.
11 agosto 2022
Non scritta su invito
Your customer service representative was poor
Your customer service representative Arun (or Anuj) provided us with the incorrect information about our seating plan and booked us non adjoining seats.
We cross referenced this with the information directly on the flight website, to confirm that information provided was wrong.
We then called again to try rectify this, got another customer service representative, who was unhelpful and not able to troubleshoot the issue as the 'booking was already made'. But was not able to tell us how to proceed with modifications and when we would be able to do this.
We specifically asked to be escalated to their supervisor - was told they were not available and not sure when they'll be available.
Poor service overall. Disappointing.
23 luglio 2022
Non scritta su invito
A very friendly and helpful individual…
A very friendly and helpful individual who assisted us to the best of his ability and went beyond their way to help my mom and me rebook our tickets. I do not remember his name, unfortunately, but thank you for all your help.
17 luglio 2022
Non scritta su invito
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