Flight Centre Australia - Round the World Travel Experts Recensioni 

Extremely poor level of service. My experience has been marked by a complete lack of support, failure to follow up as promised, and unresolved issues.

Despite multiple attempts to contact the team, I have received little to no communication or assistance in resolving my concerns. It is unacceptable that customers are left without clarity or accountability, particularly after making significant payments in good faith.

The lack of professionalism and follow-through has caused considerable frustration and inconvenience. I expected a higher standard of customer care and transparency from a company of Flight Centre’s reputation.

Planning a trip with a few flights and mix of economy and business class can be tricky. It was great to be able to discuss our trip with Sophie who I found to be efficient and knowledgeable. She was happy to make changes to flights as I requested and offered ideas re hotels etc.
I would be happy to recommend her service to others.

Thanks to Flight Centre and Sophie Whiteing who was able to assist me with my around the world trip! Booking multiple stops can be a bit tricky but Sophie took all the hard work out for us. We had an unexpected health issue which meant we had to change our plans but Sophie was quick to help us with advice and rebooking our trip. Thanks again!

If you want to have your money completely and utterly wasted, anxiety fully induced, and be forced into buying a second round of tickets for your flight , alongside 0 accountability in any sort of refund process, then flight centre could be for you !

I will never be using flight centre for any future holidays, and I recommend everyone stays away from this horrible company.

After purchasing tickets to Chios from Athens through flight centre online months in advance, and arriving at our gate, the poor people had no sign of our booked tickets through Flight Centre, despite us being able to provide the itinery, flight number etc provided to us by flight centre when my partner and I paid $400 booking through the site. Turns out flight centre took our money and then never actually booked us !! Forcing me out of pocket another $300 which luckily I had on hand, otherwise we would have been stuck at the airport and unable to continue a multiple week holiday. My partner suffers medicated anxiety and this sent her into a full panic attack. Thanks for that one flight centre !!

they shouldn’t have had any trouble refunding the flights we paid for and literally could not use, but after a week of waiting we were told that the screenshots provided where not high enough quality, despite being an iPhone screenshot with all details included, further delaying the process of what should have been an easy refund (again paying for a service and receiving 0 of it, no tickets booked for us at all! Provided a fake flight number)

And then being told they will refund me for the tickets I rebooked, which was at the gate and had nothing to do with them, instead of the more expensive tickets which never actually existed which we did book through them. Utterly ridiculous, and then spat on with a $50 voucher to use their shit company again.

Find any alternative means to using this company, ANY. No accountability for their mistake (YOU ARE A TRAVEL COMPANY, HOW CAN YOU TAKE PEOPLES MONEY TO BOOK THEM A FLIGHT, NOT DO IT, AND THEN NOT EVEN GIVE US OUR MONEY BACK) Joke of a business and company

Fiona Smith, my Australian travel agent helped me to create a truly unique (multi-flight) 7 week holiday spanning a tour through Canada and independent journeys around Ireland and Scotland. She responded quickly to each inquiry (no matter how small) and it was largely through her competent guidance that I even had the confidence to embark on this holiday of lifetime, knowing she would support me throughout that whole time, beyond ticket bookings.

Cassie Courte has been my amazing travel expert helping me plan my trip. She's been quick and efficient with my queries and nothing has been too much trouble for her to sort through. I'm sure my holiday will be better for all her input. I will recommend her to my family and friends.

Quick friendly service

Emily Vains was my consultant and she was so amazingly helpful and kind even when we had a few curve balls thrown in. She is an expert at her job, so professional and goes out of her way to assist and provide THE BEST service. Everything I needed was sorted efficiently and I'm a very happy customer. Flight Centre ....you've scored an excellent employee in Emily

This is the 1st time I contacted your company as I always travel with another agency.
I was extremely satisfied with professionalism and care she took looking after me. Most ppl over the phone once they hear a different accent you don't get the same tone or the treatment over the phone. So ironic even though we live in 2025.
But my agent MONICA TEEKEN was excellent and exceptional. From the start she understood the assignment and helped me and still helping me as my flights are in August.
These type of agents are the once you need to consider for upcoming promotions coz they truly care for the client and the organisation.
I am very pleased and if I ever get your service I will always contact this agent knowing she will look after me , a total stranger. Wish her all the very best in her career with your organisation and thank you for serving millions of Australians everyday.
If there is a designated training team in your organisation I request to add Monica to that team so you can quadruple the sales revenue.
Its all about human connection and empathy that is a loosing trade.
I am travelling to honour my fathers death and it is going to be a very emotional journey yet MONICA TEEKEN gave it strong start.
THANK YOU TO EVERYONE.
Thilini Saranapala xoxo

No email confirmation, useless website which doesn't work won't show me my booking and help that doesn't work

Dear Qantas Head Office,

My name is Zoran Sever, and I am currently located at the Guangzhou airport in China. I am reaching out for urgent assistance regarding my travel arrangements. booking EQ767E TICKET No. 081 2779813371
I have a booking made through Flight Centre for a round trip from Sydney to Guangzhou and then from Guangzhou back to Sydney. My ticket, which is operated by China Southern Airlines, was purchased in advance, but unfortunately, it does not appear to be in the system. As a result, I have missed my flight back home, where my family and business await me.

I have been trying to resolve this issue for several hours while on the help line, but unfortunately, no solutions have been provided. I am in a state of confusion and anxiety, as I have been waiting for assistance with no clear direction on what steps to take next. My flight is now boarding, yet I am unable to board due to this ticketing issue.

China Southern Airlines has expressed their willingness to assist, but there is no Qantas office available in China to help facilitate this resolution. As I wait here, the weekend has made it even more challenging to get timely support.

Qantas has suggested that I should book a hotel in China at my own expense and pay a fee to change my ticket. This is completely unreasonable. I am trying to return home to my family, and I should not be held responsible for errors or miscommunications that were clearly outside of my control.

I respectfully urge Qantas to take ownership of this situation and provide a practical, timely solution that does not involve further costs or inconvenience to me.

I kindly ask for your guidance on how I can return home to my wife, children, and grandson, as I feel stranded in the airport with no options. I would greatly appreciate any immediate help or advice on how to navigate this situation.

Thank you for your attention to this matter.

Best regards,
Zoran Sever
Director, Build 369
0438622314

I dont even like giving 1 star to tjis company.
1st off, on there web page it says " help with visas".
No help whatsoever.
I was pulled out of line and told by air hostess, the visa situation for my flight had changed.
I now had to have a visa to country of destination before boarding a flight.
We tried .it takes more than 3 hrs to get a visa, when I rang F.C. I was told " no. Visa is my reponsibility and no they would not hold my booking.
I lost 1st and 2nd flight because of this.
Had Daryl from F.C. ring the next day amd tell me they where working to rectify the situation.
3 days later I had bali ring to rebook a flight.
No it wasnt booked at all.
I spent most of the nxt day sending emails for the intinary.
No response.
I called numerous times on the phone.
Finally, I got an email saying they would charge me $ 1100 for another ticket ($829 on line) I dont see how this is rectifying anything.they were just re-chargeing me for another ticket.
I was left stranded at the international airport due to their " help with visa "which was not forthcomming and classified as a "no show" because I could not get on the flight without a visa. I was there. How dare they. If this is the way they treat their customers, they dont deserve customers. Much cheaper to book on line and check visa status on line yourself. Digraceful. Common thievery at its finest.you will not get smooth travel with this company.Hope this helps many others looking for a happy holiday .you wont get it with this company.No stars.stop replying with nonsense.
IT SAYS ON YOUR WEBPAGE" HELP WITH VISAS" NOT " ITS YOUR RESPONSIBILITY" and what is your companies response to not putting a hold on either of my tickets, after being told Of the trouble I was having.what is your response to not reimbursing the flight back on the 17/07/2025? Its common theivery amd nothing less.

The service provided by the booking agent of Flight Centre. No hiccup in the itinerary, good arrangement of customer assistance with the airlines and regular follow-up of how the holiday was progressing.

Fiona Smith has been putting together our holidays, both overseas and within Australia for many years and has always been prompt and efficient. We have often travelled in groups and Fiona has managed these complex arrangements well. Fiona can always be contacted should there be an unforeseen issue. We have recommended Fiona (Flight Centre) to our friends who now book travel with her.

Darren & Sandra Fryer

Fiona has been incredible, she’s made this not only painless & easy but also a really lovely experience for us. My mother couldn’t be more appreciative, she’s relieved to know everything is taken care of. Will absolutely be booking with Fiona for all our future trips from now on!

Emily from round the world service is like a travel angel.
Friendly, knowledgeable, on the ball and super helpful.

I requested a quote. She cane back quickly with a follow up email and phone call. Gave me different flight and price options in a matter of minutes.

Within an hour I could review and pay.

It is rare to find people who are so customer centric. Could not have had a better customer experience. Thank you.

Fiona Smith has been helping me with corporate travel for several years now. She is always prompt, efficient and very friendly. Wish l had found her earlier after struggling with other firms.

I’ve always had such an amazing experience at Flight centre, when I first started planning for this holiday our travel expert was amazing and so helpful - I was recommending her to everyone

However as we were wanting to add on and cancel some accomodation that didn’t suit us anymore, we felt as our travel expert became impolite and discourteous.

We had already spent over 6k on our flights at flight centre, so was upsetting to receive a different attitude change towards us.

We were very apologetic, as we know it takes so much time to plan holidays however the travel agent came across in a very negative tone.

We just wanted to give a heads up, as if you’re wanting to change your booking - Some flight centre travel agents like our one, will treat you different despite how much you have spent with them.

In a positive aspect - flight centre have helped us a lot with flights.