We booked our holiday to Vanuatu three weeks ago - and Donna was absolutely brilliant, so of course left a brilliant review. Then… nightmare!! the airline cancelled our flight home and we either ha... Leggi di più
Sede
Cambia sedeShop 71 Stockland The Pines, 181 Reynolds Road, 3109 DONCASTER EAST, VIC, AU
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I haven't travelled Overseas for quite some years, and Emily Mansfield was both knowledgeable, helpful, and above all patient. Flights were cancelled, by original carrier and Emily kept me in the loo... Leggi di più
L'azienda ha risposto
Tim was so helpful and patient helping me navigate my flight issues related to the situation in the Middle East. He explained and showed me possible scenarios and solutions. His possible itinerary fo... Leggi di più
L'azienda ha risposto
Tina at the Pines was amazing she gave us very comprehensive information about our trip, which made it easy for us to decide on where we would go and for how long including accomodation and connecting... Leggi di più
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Dettagli dell'azienda
Informazioni su Flight Centre Australia - Flight Centre The Pines
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Scritti dall'azienda
Informazioni di contatto
Shop 71 Stockland The Pines, 181 Reynolds Road, 3109, DONCASTER EAST, VIC, Australia
- (03) 9841 6599
4,2
Molto buono
9 recensioni
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Talk about going the xtra Mile! Here’s why you should always book through Flight Centre:
We booked our holiday to Vanuatu three weeks ago - and Donna was absolutely brilliant, so of course left a brilliant review.
Then… nightmare!! the airline cancelled our flight home and we either had to come two days later or two days earlier. If we’ve returned two days earlier, it would’ve cost us $700; if we’ve stayed the extra two days it would’ve cost us $1600 (this is mainly for changing the pre-booked onward flight to New Zealand from Australia, and overnight stays.)
Donna was having none of it! She worked solidly and two days later had sorted it out so that we could come home as planned leave as planned, and have our holidays as planned and it cost us no more than we’d already paid - and all because of her connections, stakeholder relationships and hard work.
I cannot rate these guys highly enough.
24 settembre 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Lisa Mc Gibbon attended to us
Lisa Mc Gibbon attended to us, she listened to our wants and needs, and kept these in mind whilst d
Completing our booking.
Thanks
23 luglio 2026
Risposta di Flight Centre Australia - Flight Centre The Pines
Thanks for the great review 😊
Tina at the Pines was excellent she…
Tina at the Pines was amazing she gave us very comprehensive information about our trip, which made it easy for us to decide on where we would go and for how long including accomodation and connecting flights and transfers. Will definately come back for our next trip..
10 giugno 2026
Risposta di Flight Centre Australia - Flight Centre The Pines
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
Above and Beyond
I haven't travelled Overseas for quite some years, and Emily Mansfield was both knowledgeable, helpful, and above all patient. Flights were cancelled, by original carrier and Emily kept me in the loop completely with updates and return of monies. Always with a smile.
4 maggio 2026
Non scritta su invito
Risposta di Flight Centre Australia - Flight Centre The Pines
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Risposta di Flight Centre Australia - Flight Centre The Pines
Thank you for taking the time to share your brilliant review for our team 😊
ANITA WAS AMAZING AND SO COURTEOUS
7 aprile 2026
Risposta di Flight Centre Australia - Flight Centre The Pines
Hi there, thanks for your amazing review for the team!
Tim Was Fantastic!
Tim was so helpful and patient helping me navigate my flight issues related to the situation in the Middle East.
He explained and showed me possible scenarios and solutions. His possible itinerary for changed flights was really good to view. Thank you Tim.
2 marzo 2026
Non scritta su invito
Risposta di Flight Centre Australia - Flight Centre The Pines
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂
Don't book your holiday with Flight…
Don't book your holiday with Flight Centre The Pines at Doncaster East !
They are Unprofessional, Unorganised to say the least.... very disappointing. If i could rate less than 1 star I would
18 luglio 2025
Non scritta su invito
Risposta di Flight Centre Australia - Flight Centre The Pines
Sorry to hear about your experience with us Katie! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; social.engagement@flightcentre.com.au
Horrible experience
Horrible experience! I had the flight dates times and prices from the website, went into book - she couldn’t match the price and in the time she took to figure out why the price went up and we had to pay an additional $700!! Completely ruined our dream holiday experience. Do not use at all!
5 febbraio 2025
Risposta di Flight Centre Australia - Flight Centre The Pines
Sorry to see you're not happy with your experience Christine. To provide a little more insight, pricing is based on availability and can sell out any time, so in this case your consultant would have been giving you the next best price to suit your travel needs. Pricing is dynamic and volatile, and therefore no price can be guaranteed until paid in full (unless otherwise advised.) We will be sure to channel this feedback as appropriate and thank you for your review.
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