Scott Bevan provided absolutely outstanding service in helping us get back to Australia with our assistance cats under very challenging circumstances. He went above and beyond, working tirelessl... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Booked my flights online via flightcentre.com.au, did not receive a confirmation email with booking reservation/invoice etc. Flight Centre still charged my card. Flight Centre customer service could n... Leggi di più
L'azienda ha risposto
Received great service from Roy. After an initial phone call, my further enquiries were replied to promptly and with sufficient detail. When I went in store to book, the service was again efficient.... Leggi di più
L'azienda ha risposto
44 days later, no refund ! No trip! No communication! I will be sharing this experience daily until I get my money back. I booked a trip on February 27, 2025, which was cancelled the ver... Leggi di più
Dettagli dell'azienda
Informazioni su Flight Centre Australia - Flight Centre South Bank
Scritti dall'azienda
Scritti dall'azienda
Informazioni di contatto
Shop 19A 192 Vulture St, 4101, South Brisbane, QLD, Australia
- (07) 30490300
3,5
Nella media
5 recensioni
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L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Scott Bevan outstanding customer service!
Scott Bevan provided absolutely outstanding service in helping us get back to Australia with our assistance cats under very challenging circumstances. He went above and beyond, working tirelessly with multiple airlines and advocating on our behalf when most would not recognise our cats’ accreditation.
Thanks to Scott’s persistence, we were able to fly with Korean Air with our cats in the cabin, and he even successfully arranged a refund when the airline changed its terms after booking.
Throughout the entire process, Scott was professional, responsive, and genuinely committed to helping us find a solution during an incredibly stressful time. We truly could not have made it home without him.
Highly recommend.
25 novembre 2025
Non scritta su invito
Risposta di Flight Centre Australia - Flight Centre South Bank
Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊
Flight Centre Farce! Cash Taken, Ripped Off
Booked my flights online via flightcentre.com.au, did not receive a confirmation email with booking reservation/invoice etc. Flight Centre still charged my card. Flight Centre customer service could not find record of a reservation, and that a refund should occur within 24 hours. 36 hours later and no refund has occurred, after having been on the phone again with Flight Centre customer service I was told there was nothing more they could do - offshore call centre...I am now in limbo having raised a transaction dispute with the bank to hopefully recoup my hard earned cash, and am left severely aggrieved, with the bitter, fowl after taste of the middle man (Flight Centre) left in my mouth.
25 settembre 2025
Non scritta su invito
Risposta di Flight Centre Australia - Flight Centre South Bank
Sorry to hear of your experience Liam. This does sound quite strange!
We'd recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62042ssK2K
⚠️ WARNING: 44 days later, NO REFUND ! NO TRIP! NO COMMUNICATION!
44 days later, no refund ! No trip! No communication!
I will be sharing this experience daily until I get my money back.
I booked a trip on February 27, 2025, which was cancelled the very next day. I was promised a refund of $620.14 AUD, but 44 days later, I have received NOTHING—no trip, no refund!
I have called multiple times and sent numerous follow-up emails, and all I’ve encountered is unprofessionalism, rudeness, and zero accountability. Lee Dyball, in particular, showed no professionalism or customer empathy, even telling me I could leave a negative review if I wanted—as if they don’t care about their customers at all!
This experience has caused me a great deal of stress, knowing that I worked hard for my money, only for it to be taken with no resolution. Despite repeated promises, there has been no confirmation that my refund has been finalised.
⚠️ DO NOT BOOK WITH FLIGHT CENTRE! They will take your money and leave you hanging. I will be disputing this charge and strongly advise others to stay far away from this company!
27 febbraio 2025
Non scritta su invito
Great Service
Received great service from Roy.
After an initial phone call, my further enquiries were replied to promptly and with sufficient detail.
When I went in store to book, the service was again efficient.
22 marzo 2025
Risposta di Flight Centre Australia - Flight Centre South Bank
Hi Steven, thanks so much for sharing this fantastic review for Roy! We love to hear how his efficient communication made your booking seamless and easy 😀
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