I have an order just waiting for delivery checked bank account this morning to find they have taken an extra £16.09 from my account wish I had looked on here first as this seems to be an ongoing probl... Leggi di più
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Scopri cosa dicono le persone
I navigated the website with ease and lived a lot of the products at reduced prices however, I do need to think about being a VIP customer. Method of payment credit cards only. What if potential buye... Leggi di più
TOTAL SCAM! DO NOT TOUCH THEM! Notifications from them in 24 hours. Yes a generic reply then nothing. Support email does not reply. It bounced back yet again. Unusable product and nearly £6... Leggi di più
L'azienda ha risposto
I formation about the product was very good and ordering was easy and aftershaves so far has been good only one day so awaiting on delivery of goods.
3,5
Nella media
2913 recensioni
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Yet ANOTHER case of secondary charges and un-replied query emails
Sadly, and somewhat chastened, I have to add my name to the LONG list of people on here complaining about un-ordered and mystery secondary transactions (totalling £17.84 in my case) appearing on their credit cards. Money effectively stolen.
Worse, all 3 of my emails, so far, querying these charges have gone unanswered, despite prods to do so.
Their claims on the website that "we will answer all your questions within 24 hours from Monday to Friday" are simply a barefaced falsehood.
Have been stupid enough to make 2 purchases now, and had 4 credit card charges in total. I'd assumed that the first one was simply a small mistake, easily rectified. Naïve fool.
The actual product from the first order has been delivered, although it took a couple of weeks or so to arrive. The product itself (a Professional Nutcracker) is excellent - probably the best nutcracker I've ever used. Let's hope it lasts.
Am still waiting for delivery of the second order, and have no reason to suppose that it won't arrive. They say it has shipped. We'll see.
Just a shame that the back office admin and response (or lack thereof) is so appalling. In truth, I think the word "appalling" is far too generous. It suggests mere incompetence.
Sadly (again), it's hard not to suspect that the truth is far worse than that. The sheer number of people on the end of these secondary charges - unannounced on the website or shopping process, and still invisible when checking the transactions afterwards (except on your credit card, where they are unexplained), and worse, unacknowledged or replied to - suggests that the whole thing is downright deceptive. A clear intention to deceive and defraud. A scam.
I wouldn't touch this lot again with someone else's bargepole, never mind my own.
UPDATE 23 Oct
------------------
Within ½ hour of posting this review I received a response from Flash Discount, blaming the additional charge on an additional one-year warranty I had supposedly ordered. I hadn't ordered it, and indeed it doesn't appear anywhere as an option that I can see during the buying process. I've just checked again.
Nor does it appear anywhere on any post-purchase paperwork - invoice, order confirmation, etc - received. Only the extra undefined charge on the credit card.
It remains a mystery why their process seems to need a complaint on Trust Pilot before they will respond to any complaint emails. One would have thought that it would make more sense to deal with them privately before customers get to the point of making a public complaint. Talk about shooting yourself in the foot.
For all that, they did agree to cancel this element and have advised that the returned money should appear on my statement in a few days. We'll see.
UPDATE 24 Oct
------------------
Refunds landed in my credit card account.
They have done what they said they would.
But none of this should have happened in the first place. A great deal of entirely unnecessary and time/effort-consuming post-sale aggravation.
Second order hasn't arrived yet though.
10 Nov 2025
=========
Still no sign of the second order's delivery. No reply to email enquiry about it either. It's now 2 days short of 4 weeks after placing the order.
UPDATE 20 NOV 2025
================
2nd order arrived. Flash Discount had agreed to re-send another shipment, and it looks as though it was this one which was delivered today. The first shipment on this order appears to have been lost by the Royal Mail.
22 ottobre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
The same as other customers
The same as other customers. No reply to any of my emails. Damaged goods. Stay away.
20 ottobre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
It was very easy to browse the Website…
It was very easy to browse the Website and read about the product in detail prior to placing the order. The confirmation of the order was emailed and full explanation as to what will happen prior to despatch. Very quickly after receiving the order confirmation, l received tracking facility with an expectant eta .
If you ask me to be picky and l understand that this may have been down to my own device or me, but when l actually went through the final stage of completing the order, it was not obvious that the transaction had been successful, until l saw tge email of confirmation.
Please be advised that that could put people of, but not me as l know how it works and will definitely be buying again.
17 ottobre 2025
Great buys can’t wait to receive them
17 ottobre 2025
Very poor customer support!
I made a purchase from this company on the 8/7/25 and I only wanted to make that purchase. However I got an email saying I had joined their VIP club and I got onto the Support Team straight away to query this when I had an impending payment being taken from my bank. They got back and assured me that it had been cancelled and I would get refunded. I had to chase this up as further money was being taken, and is still continuing to be taken each month since. After numerous emails being sent to the Flash Support Team requesting it to be sorted out, I have been completely ignored! WHY???
14 luglio 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
FAULTY AND CHEEP NO REFUND
Absolutely cheap rubbish do not buy they won't refund and item is cheaper and awful DONT BUY FROM THESE THERE JUST CHEAP AND NASTY
14 ottobre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Great customer service
Great customer service
Olivia kept me informed of when to expect my package all the time Thank you
8 ottobre 2025
They have not sent me details how to…
They have not sent me details how to send the item back and I hope they do thanks for your help
16 ottobre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Easy to use website
Easy to use website
Liked what I saw
Added to basket an paid
Would have liked to have paid using PayPal
14 ottobre 2025
Yes it was very easy to place my order with Flash Discounts as unfortunately l suffer from Anxiety Autism Overwhelming but l am really worried why £4.50 has also come out of my account
Yes it was but l am really worried why another £4.50 has come out of my Bank Account an
14 ottobre 2025
Good customer service.
15 ottobre 2025
Non scritta su invito
Scamming little mugs!!
Scamming little mugs!!! DONT NOT BUY FROM THESE. TOTAL SCAMMERS. They will try and process multiple unauthorised payments on your card! AVOID!!!!
11 ottobre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Money taken from my account
the reply from Flash Discount is the 3rd identical stock reply in response to my complaint that £8.99 was taken from my account with no authorisation. I have complied with every suggestion they made, written numerous emails but nave yet ro receive my money, which was taken on September 13th.if this money was taken from my purse it would be called theft. I see no difference
13 settembre 2025
Non scritta su invito
Risposta di Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Good communication from the flash…
Good communication from the flash discount team and great product, very happy 👍
1 ottobre 2025
This is my first time with flash…
This is my first time with flash discount I will tell you more when I get my order.
13 ottobre 2025
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