Above and beyond customer service
I purchased a white duvet cover from fixlinens.com. I can’t believe I’m leaving the first review on this website. Their customer service may be the best I’ve ever experienced in my life and I’m 78 years old. The duvet arrived after a few days. Although it seems that they usually sell
To bed-and-breakfast and hotel type situations, I wanted to try it for myself because of the excellent reviews I had read on other websites.
If you are very picky and selective about the kind of cotton that you like next to your body, this is really an exquisite feeling cotton.
Best yet is the fact that it has a three sided zipper. So you unzip the duvet cover, and then throw the top part back, lay down your duvet or comforter on top and just zip it up all around. I never had anything like that in my life. It also has four little ties inside the corners to tie to your duvet. One of the ties was missing part of a snap so I emailed customer service and Lisa answered me immediately and continue to respond to my emails right away today. I asked for one snap to be sent to me so I could install it myself but instead they are sending me a new duvet cover, told me to keep the old one, and they gave me a 20% discount on the first one that I ordered because I hadn’t seen it applied. She is so friendly and accommodating and I’m very grateful.
They only sell white duvet covers, but I hope they will make colors in the future.
Workmanship is excellent on this duvet. The zipper zips easily.
I highly recommend this company.