Laptop Repair Recensioni 

I brought my laptop in for repeated black-screen crashes during gaming. Before going to a shop, I'd already updated and done a clean reinstall of the GPU drivers myself and tried adjusting GPU clock settings, so I went in fairly confident it wasn't a simple software issue. I was told the problem was "GPU" related, but not given a specific diagnosis or an explanation of what work would actually be carried out. I paid £350 upfront, having initially been quoted £395, and was given a three-day turnaround.

Three days later I'd heard nothing, so I started calling for an update. I made six calls that day: two were answered and I was told to call back later, four went to voicemail. On a seventh call I was told the laptop would be ready the next day at 5pm. After I pushed back on the delay in writing, I was told instead to come at 1-2pm, as the GPU needed time to cool down after the work. I went to the shop when it opened at around 10am regardless, and the laptop was ready and waiting.

At no point, either at collection or afterwards, was I given a clear diagnosis or a description of the work performed, despite asking repeatedly. The receipt simply read "VGA. Repair". I left not knowing what the original fault had actually been, what work had been done, whether it was a hardware or software fix, or what, if anything, had been replaced.

The same black-screen fault happened again as soon as I used the laptop normally, which I documented on video. When I raised this, I was told the laptop needed to come back in for a 24-hour test before a refund could be considered. In writing, I was told: "Laptop needs to come in for check for 24 hours if it's not working then refund will be done no problem." I agreed and dropped it back off. Before returning it I was told: "As soon as you bring it, we will put it through some tests. Tomorrow we will have the results. And if the result shows that it fails we can issue the refund straight away."

After roughly 24 hours I asked if it was ready and was told it was. There was no explanation of the test results beforehand. At collection I was told the test had failed, still without any detail on what had been tested, what the result actually showed, or what the original fault had been. I was given a full cash refund of £350 on the spot.

To be fair, the refund was honoured in full and without a fight once the second test failed, and I want that to be clear, since it's an important part of what happened. But across two visits and a fair amount of chasing on my part, I was never given a diagnosis, a breakdown of the work carried out, or an explanation of what any of the testing actually involved, and the original fault was never resolved. I'd think carefully before using this service, and if you do, I'd push for a written diagnosis and an itemised description of the work before paying anything upfront.

My Xbox needed repairing, so I checked reviews and took it to Fix It Nerds. They charged £95, which was very expensive for what it was. I only saw the Trustpilot reviews the next day and was worried they might try to extort me or do a faulty repair. I was told it would be done the same day, but heard nothing for a few days - very poor communication. When I went in to collect it, it was ready, but it's now clear they put it back together incorrectly, and I'll need to take it to a proper repair shop to fix it. Please don't go here - look for another repair shop instead. For what it's worth, the Google reviews for this place all appear to be AI-generated.

I took my son’s laptop in on Monday and was told it would take two days. I text on Thursday not having heard from them. They tell me to pick it up on Friday at 4. I go in Friday at 6 and it’s not ready. The guy bizarrely tells me that it is ready, that there hasn’t been a mistake but that u can’t take it because it’s still updating. I leave without the machine. I text on Saturday morning and again they tell me it’s ready. Again, I go to the shop and it’s not ready. They’ve done the repair but didn’t check it would charge. The guy then tells me I need to buy a new charger and he’ll have to order one in. When I pointed out that this was the second time I’d been told it’s ready only to find it’s not, again he tells me it is ready, just that it’s still not working. When I was pointed out that this makes no sense he tells me I have an attitude. The guy is just plain weird, talks straight up nonsense and has no idea of how to deal with customers. Or for that matter any idea of what ‘ready’ means.

The customer service was extremely poor, it was expensive.

I attempted to have my late-2013 iMac 27-inch Catalina repaired. They replaced the motherboard for the ports, which was acceptable, but the total cost amounted to £390 just for the replacement of three USB ports. They also suggested upgrading my operating system to "macOS Monterey." It took them more than a week to complete the upgrade and transfer data from my old system to the new one. Upon receiving the computer back, it continued to crash. When I reached out to Apple, they advised me to purchase a new computer. I returned it to "Fix it" for repairs, but the process took over two weeks. Their staff was very disrespectful to my parents, interrupting them, using foul language, and making threats. At least I received a refund of £165 and retained all my data, but their rudeness was unacceptable. They did not recommend purchasing a new computer, resulting in a waste of £390.

Very poor experience at the enquiry stage, and enough to put me off using the company entirely.

I contacted Fix It Nerds about a serious desktop PC hardware fault. The person replying on WhatsApp did not introduce himself, repeatedly responded with voice notes rather than clear written answers, and did not properly answer basic questions about the diagnostic process or turnaround time.

When I asked for clarification, the replies felt vague and impatient. At one point I was simply asked, “Can we collect it in 20 min”, despite the fact that I had not agreed to a booking and needed the process confirmed properly first. I then asked for further communication by email, but no email was sent.

For an expensive desktop PC containing personal data and important hardware, I expect clear written communication, proper booking details, and a professional explanation of what will happen before collection. I did not feel confident handing over my PC based on this interaction.

I cannot comment on their repair work, as I chose not to proceed, but the customer service and communication at the enquiry stage were poor.

The gentlemen at this store must be commended for their talent at extracting money and extending processes. Their overcharging me by 100 pound was the lesser of their two errors. A one hour repair with the replacement of two parts turned into a 6 day saga wherein they installed a faulty part, then attempted to claim the cause of the fault was another component physically incapable of causing the fault and said they would need to keep the device another 3 days. Needless to say, this offer was denied. Do not go here if you know anything about tech and care about your hardware being returned in working order at a fair price and in a timely manner

I wish I can attach the screenshots / this owner Oman/Arman was extremely furious anger issues maybe even a narcissistic person !(the gaslighting of “why is it still slow oh it’s because we have wiped it okay please wipe it : to then Ah I cloned everything -to which I reply why would you clone everything I thought we’ve agreed will wipe it - ah okay - then another visit: so you’ve taken the data out on the hard drive - to which he says well you said to wipe it so now you don’t have a system to which I replied when you say it I thought you meant the data not the actual system it self) - terrible communication can’t justify this level of unprofessionalism - He kept my laptop for a month and what’s worse I paid upfront and it still wasn’t fixed / what’s even more worse he kept saying it’s ready to pick up and when I go there surprise !! It’s not ready ! This kept happening at least 2-3times when I finally said enough is enough I’m picking it up and please give me a refund he gave me a charger he said it’s worth £75 and he said I’ll give you £100 I genuinely liked him and I felt his frustration that he couldn’t fix it so I said I’ll settle for £70 (keep in mind I paid more than £400 upfront) / then once I took it to another fixed (MAC MEND CORNER near st.Mary’s hospital near Edgware road) straight away I had to go back to fix it nerd to ask direct Qs / not only did the owner at fix it nerd lashed out at me he was utterly emotionally unprofessional as if my laptop was his child and this was a nasty divorce. I repeatedly was stunned at the msgs he kept deleting after he’s sent them which is the biggest indication he is completely out of order ! I even offered I give him back the refund and top it up so he can get £100 so he can chill out and just answer straight up Qs about the hard drive and what other jobs he’s done / definitely I don’t recommend for anyone to deal with this unprofessional man ! Have a cup of coffee and chat and buy a charger and few cables yes for sure but to give him something to fix ! Oh and we he apologised for the first time he said it with so much attitude he might as well not even said anything at all / he should learn that if you’re not going to be empathetic towards the position your customer is left in after you miserably fail to satisfy your customer then the least you can do is not be rude and disrespectful. Maybe he’s great at fixing other things but your Mac? Don’t mess around with this guy you’ll end up with a headache / very argumentative and he thinks it’s okay to lash out and go on about how much he did for you when in reality you’ve lost so much time and money and been distracted and ranted at. What a joke.

The worst experience. This guy is a cowboy. He's a hustler. Makes up things and charges you extortionate amount, even if the issue is minuet. Made the issue even bigger with. Didn't not look after the goods and damaged it. I tried to check the reviews before going..initially thought they were genuine, but closer look shows they are fake. This seems like a front to a scam..AVOID AT ALL COST.

Very professional and friendly services. New life was given to my 10 year old MSI laptop. It was fixed in under three hours. Thanks to very skilled engineer.

I had a really good experience with fix it nerds computer repair specialists .

My iMac started running very slow and then wouldn’t boot properly at all. I thought it might be something serious and was worried it would cost a lot to fix. I came across this shop and decided to give them a try.

They were very straightforward from the beginning — they offered a free check and explained everything clearly before doing any work. No pressure, which I appreciated.

After diagnosing the issue, they told me what needed to be done and how much it would cost. The price was fair, so I went ahead with the repair. They kept me updated while the work was being done, which made the whole process stress-free.

When I got my iMac back, it was working perfectly again and much faster than before. You can tell they know their stuff and take pride in their work.

Overall, a very smooth and honest service. I’d definitely use them again if I have any issues in the future.