Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Leggi di più
L'azienda ha risposto
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... Leggi di più
L'azienda ha risposto
The work was quick and well done. Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual. However I'm very pleased with... Leggi di più
L'azienda ha risposto
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Scritti dall'azienda

Main Road, Chattenden, ME3 8LL, Rochester, Kent, Regno Unito
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Both the insurance company and repair garage were very professional and kept me informed at all times

Risposta di Fix Auto UK - Fix Auto Rochester
co ordinated delivery of courtesy car and pick up my car to be mended. very pleasant, polite lady,Tracey, doing the drop off and collection.
Return and collection good.
Work done to a high standard
Thank you Fix Auto Rochester

Risposta di Fix Auto UK - Fix Auto Rochester
The staff were very friendly and helpful.
They were very quick and efficient and kept me updated throughout the process.

Risposta di Fix Auto UK - Fix Auto Rochester
Everyone I dealt with was extremely helpful and courteous. The repairs were carried out to a very high standard and the car was returned to me very quickly.

Risposta di Fix Auto UK - Fix Auto Rochester
Very helpful good pickup and delivery and the repair to car was perfect the communication was very good I was informed about everything

Risposta di Fix Auto UK - Fix Auto Rochester
Staff were polite and helpful. Plus vehicle was repaired in a speedy manner

Risposta di Fix Auto UK - Fix Auto Rochester
Absolutely brilliant service received service received from this company. Communication 100%, speed in which they turned the repair work around in and overall repair. This lady has constantly updated me throughout the repair and even offered to comer in on her day off to enable me to collect my car. Well done on the service you have provided. First class

Risposta di Fix Auto UK - Fix Auto Rochester
I love almost everything about their service except the the time taken for the repairs. I think,their repair time is long but if that is the best time then it's fine. The body work done was super!

Risposta di Fix Auto UK - Fix Auto Rochester
the work has been done to a very good standard
there were regular updates while the work was being done
the car has been cleaned both inside & out.
were willing to come and deliver the car at home.

Risposta di Fix Auto UK - Fix Auto Rochester
It is a really great bodyshop. Ian is a very good manager and Holly is really good receptionist! They saved our family holiday! Fantastic job and professional!

Risposta di Fix Auto UK - Fix Auto Rochester
Good points:
Collected & returned car from/to home.
The lady & chap who collected were very friendly, pleasant & approachable, & talked through everything.
Car was given a clean too, which wasn't expected (although the boot was missed).
Bad points:
Despite making it clear at the time of collection that communication should be by text or email only, which the lady noted on the collection paperwork, Fix Auto always insisted on calling. This was inconsiderate, inconvenient & intrusive during the working day &, in general, rather irritating.
A list of updates appeared on the app very quickly but, after that, it was never updated, so it wasn't very useful for monitoring progress. Would have much preferred the app to be maintained, rather than getting numerous phone calls that couldn't be answered (due to being at work & not able to make or receive personal calls).
The only thing that changed often on the app was the stated location of the car. According to the app, it bounced frequently between the Chattenden & Aylesford sites, even though it transpired that the car was taken initially to the Chattenden site for the damaged to be assessed, but then taken to the Rainham site where it stayed for the rest of the time. Very disconcerting & not great for customer reassurance, especially when, after querying the first 'move', the manager said they had no idea why the app was showing the wrong location (& didn't seem very bothered that it was incorrect).

Risposta di Fix Auto UK - Fix Auto Rochester
We were updated regularly on the repair. When it was compleat the car was delivered to my home. Everyone I deal with was polite, helpful and friendly. Repair was excellent.

Risposta di Fix Auto UK - Fix Auto Rochester
Kept us informed, good service & pleased with the quality of the repair.

Risposta di Fix Auto UK - Fix Auto Rochester
My all round experience has been amazing .Everybody I came into contact with were friendly,helpful and knowledgeable.When they say they will do something it is done .Very much a Top Notch customer service which is a very rare thing these days.I would wholeheartedly recommend them 100 %.

Risposta di Fix Auto UK - Fix Auto Rochester
Amazing garage, extremely helpful & friendly staff, kept me up to date every step of the way, & done an amazing job on the repair. Would highly recommend

Risposta di Fix Auto UK - Fix Auto Rochester
I’m very happy with my experience Fix Auto. From start to finish I was kept informed of the progress of the repair and the ladies on the telephone were friendly and helpful.

Risposta di Fix Auto UK - Fix Auto Rochester
Great service friendly staff, would definitely recommend them.

Risposta di Fix Auto UK - Fix Auto Rochester
Prompt & efficient service regular updates work completed before suggested time

Risposta di Fix Auto UK - Fix Auto Rochester
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