Fix Auto UK - Fix Auto Hastings Recensioni 193

TrustScore 5 su 5

4,9

14 Brunel Road, TN38 9RT St Leonards on Sea, East Sussex, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My car door had a very noticeable dent. It was perfectly repaired in three days without any sign there had been any damage. A courtesy car was provided upon request.

Valutata 5 stelle su 5

They were very professional from start to finish. The estimator arrived on time and went through the damage and the procedure. The collection driver arrived on time and was very polite and efficient.... Leggi di più

Valutata 5 stelle su 5

Service was excellent and every single member of staff I dealt with was very friendly and helpful. They've done a great job repairing my car and it's as good as new. Only one thing was that it too... Leggi di più


Dettagli dell'azienda

  1. Officina di autoriparazioni
  2. Carrozzeria
  3. Servizio di rimozione delle ammaccature
  4. Riparazione e manutenzione auto
  5. Servizio auto

Scritti dall'azienda

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Scritti dall'azienda

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Informazioni di contatto

  • 14 Brunel Road, TN38 9RT, St Leonards on Sea, East Sussex, Regno Unito

  • 01424 852472

4,9

Eccellente

TrustScore 5 su 5

193 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 4 stelle su 5

All good

All good, communication could have been better, parts took longer to arrive, overall happy with repair

28 aprile 2022
Valutata 5 stelle su 5

My car was collected promptly

My car was collected promptly, I was informed every step of the way and the car was even returned to me way earlier then expected. I honestly couldn’t say anything negative. The least hassle it could have possibly been.

19 aprile 2022
Valutata 5 stelle su 5

Repaired like new

Despite being a low speed reversing accident, there was extensive damage.

The vehicle was returned in as new condition and had been thoroughly cleaned.

It would not be possible to tell were it had been repaired.

15 marzo 2022
Valutata 5 stelle su 5

Repairs completed to a very high standard

Repairs completed to a very high standard. All enquiries carefully handled and a good courtesy car provided for the five weeks taken (included Christmas and New Year with delays in the supply chain). The car was checked to see that after standing idle everything was properly roadworthy. The door to door service was excellent too.

28 gennaio 2022
Valutata 4 stelle su 5

Professional service

Staff very friendly, helpful and professional at all times. Quality of work was to a high standard. The staff kept me up to date with the progress of the works being carried out.. would recommend them to others.

23 gennaio 2022
Valutata 5 stelle su 5

Crash repairs to Nissan Qashqai

My Nissan Qashqai was hit side-on by a lorry coming from a side road. There was considerable damage to the rear door, rear wing, trim, rear wheels, tyres axles and suspension. In total just over £11,000 of damage. Although SLM (St Leonards Motors) had problems obtaining some parts, they were always helpful, friendly and willing to give honest updates on progress with the repair. When I picked up the car it was almost like new and I have found no problems at all.

25 novembre 2021
Valutata 1 stelle su 5

Stressful

Deadline issues - constantly extended from start to finish. Promised seven day completion, ended up as a 20 day turnaround.

29 ottobre 2021
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Risposta di Fix Auto UK - Fix Auto Hastings

Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Valutata 5 stelle su 5

A very efficient service.

Very efficient - came out and estimated the damage to the car then booked it in and collected on the agreed day. Returned all fixed on time and in immaculate order. Car looked like new. Friendly and efficient staff - all round a good experience following damage to our car by an unfriendly tractor driver who's trailer hit our car and then drove off!!

26 ottobre 2021
Valutata 2 stelle su 5

Contact with the customer??

Unfortunately whilst my Nissan car was with the garage for Insurance assessment I received no update at all with regards to the progress! While some fault could be attributed to the Ins co, it would have been nice to have 1 courtesy call in the 4 weeks which it was on site. 😠

23 ottobre 2021
Logo di Fix Auto UK - Fix Auto Hastings

Risposta di Fix Auto UK - Fix Auto Hastings

Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Valutata 2 stelle su 5

Disappointing finish and timekeeping

Disappointing finish to some of the work to our replacement bumper with a 'run' of the paint in one corner of the bumper and the other side of the bumper 'gluey' and not aligned with next panel.
Three appointments to view, collect and return my damaged car, unfortunately only one of those appointments did the people arrive on time.
Friendly guys delivering and collecting cars!
S.G.

16 settembre 2021
Logo di Fix Auto UK - Fix Auto Hastings

Risposta di Fix Auto UK - Fix Auto Hastings

Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Valutata 5 stelle su 5

EXCELLENT SERVICE FROM DAY ONE

EXCELLENT SERVICE FROM DAY ONE, COLLECT THE CAR AT MY WORK UNFORTUNELLY AT THE TIME ONOTHER CAR HIT THE BACK OF MY CAR AND DRIVE OFF, VERY UPSET BUT Derek told me not to worry as he was going to speak to his manager if they could also repair the extra damages.
GOT MY CAR BACK AND ALL REPAIRS ALL DONE, VERY HAPPY CUSTOMER. THANK SO MUCH.

11 settembre 2021

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