Fittingly Recensioni 

Avoid this company!

Unfortunately, my experience with Fittingly has been extremely disappointing from start to finish.

The quality of the work fell well below expectations. Space was not utilised effectively, a shelf was damaged during installation, and my carpet was cut, which I consider highly unprofessional. In addition, the wood used appears to be of poor quality and is already showing discolouration.

Customer service has been equally frustrating. Despite numerous attempts to contact the company by phone, it has been very difficult to get through to anyone, and when I have managed to make contact, the support provided has been unhelpful.

The issues have also resulted in financial loss. I lost earnings due to delivery delays and had to take paid time off work for the fitting appointment, only to be left disappointed with the outcome.

What is most concerning is the lack of communication after the installation. Several weeks have passed, and I have received no meaningful contact or written response regarding my complaints. The company has claimed to have attempted to contact me, but these appear to be nothing more than token or ineffective attempts.

Based on my negative experience, I cannot recommend this company.

Avoid this company if you value your time, privacy, or hard-earned money. We paid a £459 deposit on the 31st of May for a single wardrobe destined for one specific corner of our bedroom, which we intend to fit ourselves. For an overall price tag of £1,800 on a self-fit product, you expect a premium, seamless experience. Instead, everything went downhill the moment they took our money.

First, they demanded a 1-hour "technical survey" but refused to offer evening or weekend slots. When we questioned the duration, customer service dismissively told us to "just leave the technician alone in our bedroom for 50 minutes." Leaving an unknown individual unsupervised in a private bedroom is a massive safeguarding concern.

On the day, the technician arrived an hour late, forcing me to miss an important professional work call. Once inside, he insisted on mapping out, measuring and drawing our entire bedroom, as well as taking photographs of our private personal space without consent. This was a single wardrobe for one corner—all he needed to do was verify the measurements for that specific space. Intruding on our entire private room was completely unnecessary and highly invasive. When challenged on this, he became visibly annoyed.

The next day, they demanded another 1-hour virtual appointment just to confirm materials before manufacturing—again, strictly between 10am and 4pm, with the next available slot being the following week. Because of their rigid scheduling and endless administrative hurdles, it would have been three weeks from our initial deposit just to finally get the order confirmed and sent to the factory. When you couple that with their standard wait time of several additional weeks for production and delivery, the timeline is completely unacceptable.

None of these time-consuming delays or restrictive hours were disclosed upfront. To top it off, they answer the phone as "Sharps," leading to total brand confusion.

We have cancelled and demanded a full refund. Spending £1,800 on a self-fit wardrobe should not come with invasive data collection, massive lead-time delays, and total disruption to your working week.
UPDATE (Ref: 65490):
For the benefit of anyone reading this review and seeing the templated reply from Fittingly below: please don't be fooled. They only respond publicly to look like a company that cares, purely to protect their image and bottom line.

Despite their public promise that a "Sales Manager would contact you personally," this never actually happened. I proactively emailed them with all of my contact details and the order number as requested, and they completely ghosted me. It was all theatre for the Trustpilot audience.

To the Fittingly team: Do not bother replying to this update with another copy-paste apology. The order is cancelled, the damage is completely done, and your total lack of actual follow-up has only confirmed that we made the right choice to walk away.

I honestly wish we had never ordered from Fittingly.
Our original delivery was due on 15 August, but it was delayed multiple times into September. When it came to putting it together, we had raised that parts were wrong and the wardrobe would not go together properly. Since then, it has been months of back and forth, delays, rearranged plans, waiting in for appointments, and no-shows.
Thinking we were nearing the end, I unpacked the doors to spray them about found every door was damaged, with chipped corners. We patched and painted them anyway because we could not face even more delays. Then, when the fitter finally came to complete the job, we discovered the doors were the wrong size and could not be fitted.

This has cost us money, annual leave, time, and a huge huge amount of stress. In addition to that we have not lived in our bedroom for nearly a year because the room is still half-finished. We cannot lay carpets or move on with the rest of our house renovation (and our life plans) until this is finally resolved.

If I could have had it taken all way and refunded at the beginning, I absolutely would have.

It's been hell.

Very good service from initial design through to fitting.

Good communication, delivery was efficient and the carpenter, Richard Wimble, arrived the next day on time - was experienced, efficient and polite and was keen to do a good job for us which we really appreciated.

2nd time using Fittingly on both occasions they have managed to get it wrong. First time they saved themselves getting to correct items delivered to allow completion of the job.
This time however they’re not interested, fitter had to leave the job due to the worktop on the unit being cut to the wrong size, I’ve rang customer services 3 days on the trot asking for an update on the completion of the job on each occasion I’ve been promised someone would ring me back with an update but this still hasn’t happened. My living room is upside down, carpets part lifted preventing doors from being closed. They’re not interested once they have your money. I’d steer clear if I was you.

No end of problems. I went down the DIY route, had parts delivered on time (Feb), however we had many, many damaged panels (they're delivered loose with apparently no protection, so hardly surprising), no assembly instructions, and the 80N gas struts/push pistons supplied were nowhere near strong enough to hold up the top-hinged doors on the overhead door units. Thankfully, most of the damage to finished faces was largely out of sight or repairable, but still far from ideal and took lots of extra work to remedy. It took 8 weeks and constant chasing to get replacements for the visible or unrepairable, only to receive more damaged ones. It's now June, my wardrobes are still unfinished, and I'm in the process of getting my own panels manufactured from a local firm as I have no confidence I'll receive pristine panels any time soon to finish the job. For the gas struts, the suggestion was that they were a faulty batch and we just needed new ones, however, after doing the maths, worked out they needed to be at least 112N, i.e. almost 50% stronger. Now, with appropriately sized struts, the overhead doors open/close easily and hold themselves open, it's just a shame I had to do resort to my own measures to get this worked out, and shows a distinct lack of due diligence, care and attention on Fittingly's part, which sums up my whole experience pretty well.

The fitter was on time and promptly started to fit. He was polite and did a good job. As for the quality of the job there was a damage to a shelf which he said would be replaced. We still haven’t received it yet. Some of the lipping on the edges was slightly chipped as well, we have had no follow up contact with Fittingly which is a bit disappointing. On the whole satisfactory but quality could be better improved.

We received our order (64667) ten weeks ago. Unfortunately some parts had been manufactured incorrectly. Despite numerous calls and emails since then, we have still not received replacement parts nor any indication of when they will arrive, nor any significant apology. Very disappointed with the poor service and lack of communication after spending such a substantial sum of money. Would not recommend this company.

Update: Following my review on 27 May and despite receiving an acknowledgment on here 5 days ago stating a member of the management team would be in touch, I’ve heard nothing further and I can’t say I’m surprised. The product and service is awful.

Original Review: I’ve had nothing but issues and am still no closer to resolving what has been a terrible experience over the last 2 months.
Original materials were delivered with 80% of it having to be returned as faulty/defective.
All faulty items were remade, re delivered and fitted but the end product is pretty poor in the finish with more items needing replacing. This has been ratified by the area manager who visited a month ago today and I’m still waiting for this to be remedied.
Customer service were initially helpful, apologetic and attentive but that stopped 2 weeks ago and I’m no further forward. My emails and calls are now being ignored and on my last call today I waited for nearly 70 mins and still didn’t get to speak with anyone due to a long queue.
I would definitely not recommend Fittingly based on my personal experience which has come at significant cost, inconvenience and has ultimately been hugely disappointing.

When issues came around, Fittingly stepped up to get them solved. Good quality material and I strongly recommend using their fitters to complete the project. A particular recognition to Amie, Harrison, Joanne and Aaron

Disappointed we had to pay full amount up front which gave us mix feelings about the company. Delivery was good and on time. The fitter Matthew did a good job. After job had been completed we noticed a few faults. These were quickly rectified after several phone calls and emails

We are really sorry to have to do this but we are at our wits’ end. We had a good experience in designing the unit and getting a delivery date set. However it has been a deeply frustrating, misfiring and uncommunicative experience since.

The person fitting our built-in cupboards was excellent, but (a) he was given several defective parts that were scratched (b) he was not supplied with several parts meaning various doors and fittings couldn’t be put on and (c) he was given incorrect measurements (which Fittingly had taken themselves) which meant the entire cupboard was not able to fit into the space assigned.

Despite phoning Fittingly the same day, it took two weeks for the misalignment to be fixed so we could at least use some of the drawers. And in the four weeks since there has been no updates on when the missing and defective parts will be delivered - and in fact even whether they’ve been ordered - or when the job will be finished.

This has left the room unusable and yet there has been complete radio silence on rectifying some quite serious errors. We are now exploring options with our credit card company and with lawyers, as well as reaching out to consumer journalists, in the hope we may get some assistance because the company is effectively ignoring us having taken our money. At this stage our confidence is so low it would probably be better just to remove the wardrobes, get a refund and start again, as there’s no faith in resolution.

We’re desperate for this to be solved. But given our experience so far, I’d suggest learning the lesson from our woes and finding another company.

Edit (26 May): Despite the response below we’ve still not been contacted and have no greater sense of what happens next than before. At this stage we just want certainty and communication, but the wait goes on.

I do not recommend using this company. I have felt extremely frustrated with the quality of customer service and have spent hours of my time on hold to talk to someone.

After long waits to receive the order, the delivery drivers did not have a clue what they were unpacking and we ended up with a pile of unorganised pieces of wood. Due to no packaging, the items are full of chips and scuffs which the company took no liability for.

The instructions were not specific to the build/ design we ordered so so much time was put into figuring this out.

Items were missing from the order and panels were the incorrect size. After multiple phone calls to the company the correct panels were delivered 2 months later. In this time I had half constructed furniture in my living room which was unsafe for small children to be around. The joiner then had to be rearranged and we had to wait longer for them to be available again after the parts were finally delivered. Customer services responded to this with we should have checked all the parts before booking a joiner!!!

I had ordered some upgraded doors which werent delivered. I was told this was because I didn’t confirm or deny them specifically on sign off. Something I didn’t realise I needed to do.

Overall the experience has been infuriating, unprofessional and no compassion to the impact it has on its customers.

I would strongly recommend using an alternative company.

So frustrated and we feel so helpless. Installation half done on April 9-10th. Some parts needed to be remanufactured, we were assured they were fast tracked (what a lie).

It's now May 21st, we have chased and been told there is "no update" and they are "waiting for a delivery date from the manufacturers". But they aren't able to give any information about whether the parts are in production, in quality control, or (what I suspect to be the case) they aren't being worked on at all and it will be months before that actually starts! We have all the materials stacked in the kitchen blocking use of the main room in the house, we cant use the space and could be stuck like this for months and months from the look of others reviews.

Why is it impossible for them to get some actual detail about where in the manufacture process a job actually is?

Poorly run operation, don't use them. It's not worth the stress.

I would say disaster from start to finish but it still isn't completed!

Original process was great but after waiting a long time for the parts to be made and a fitter to become available, he discovered that the measurer had taken all the dimensions incorrectly so nothing fitted. After re-taking measurements, we were told it would be fast tracked. A week later we got a call saying that it would be another 3-4 weeks time.

We hadn't heard any more so after almost 2 hrs in the customer services queue I was told they would look into it and call me back within 48 hours. 1.5 weeks later, still no call, no units and another 1hr45 hours waiting in the call queue, 1 got to position 1 then THEY HUNG UP.

I have 2 rooms out of use due to the wrong wardrobes and all the incorrect parts taking up space. Plus I cannot continue any of the other renovation work until this is resolved. Incredibly frustrated.

I will say, the fitter was extremely helpful & nice though.

EDIT: Although Fittingly have replied here saying they will contact me, it is no surprise that they have not. It has now been 6 weeks since they were unable to install their wardrobes and still not even close to a resolution.

EXTREME DISAPPOINTMENT: 2+ Months Late, 3rd Delivery Failure, and WRONG parts sent AGAIN

DO NOT USE THIS COMPANY. If I could give them zero stars, I would. I am now more than TWO MONTHS past my original planned completion date, and my wardrobe is still an unusable shell.

This process has been an absolute joke. After waiting weeks for missing parts, they scheduled a third delivery attempt. Not only did they refuse to give a reasonable 2-hour window (forcing me to waste half a day waiting), but when the installer arrived, we discovered they had delivered the WRONG items yet again. The installer was forced to leave without finishing the job.

The customer service is nonexistent and completely unhelpful. They are quick to take your money, but the moment things go wrong, they leave you stranded. I have been living out of boxes with half-finished furniture taking up space in my home for months.

If you want to blow your hard-earned money and be expected to bend your entire life to a company's endless mistakes and complete incompetence, use Fittingly (Sharps Furniture Group). Otherwise, save your sanity and go anywhere else.

Order reference number: 64528

Order number: 64717

Our experience with Fittingly has been extremely disappointing from start to finish.

The wardrobes were installed months ago and the job is still incomplete. We are missing doors, panels and finishing elements, some parts arrived damaged, and several sections were left unusable. Even basic things like the internal lights still do not work.

What has made the situation far worse is the lack of communication and accountability. We keep being told that parts are coming “soon,” yet weeks pass with no updates, no confirmed installation date, and no real progress.

Meanwhile, our flat has effectively become a storage room for unfinished furniture, loose panels, packaging and rubble. We live in a relatively small apartment, so having incomplete wardrobes and construction mess sitting around for nearly 3 months has been incredibly stressful and disruptive.

The overall quality has also been disappointing, with poor alignment, visible gaps and unfinished edges that should never have passed final installation.

At this point we deeply regret choosing this company. I strongly recommend reading the reviews carefully before committing, because unfortunately our experience has reflected many of the same complaints others have already mentioned.

Where to begin.

The installation team turned up to fit a sliding-door wardrobe on a floor that had been deliberately prepared for direct mounting on plywood, exactly as Fittingly’s own designer had specified during the design stage. The carpet fitters had left the wardrobe footprint unfinished, with bare subfloor clearly visible, for that very reason. The installers ignored it and put the unit down on top of unfinished carpet anyway. This was not a borderline judgement call. The site preparation was obvious to anyone who looked at the floor for more than two seconds.

During the installation, the team caused visible damage to a ceiling and a wall that had been freshly redecorated less than a week earlier and was in pristine condition. The wardobe was literally the last stage of our refurb project. The fitter who caused it acknowledged the damage on site (fortunately I walked into the room just in time and witnessed him damage it) but said he had no filler or paint to put it right. The team also smoked on the driveway, left cigarette butts behind, and dumped wooden offcuts and packaging on site rather than removing them - all captured on video doorbell footage.

The unit itself has multiple defects. One front sliding door is misaligned and requires precise repositioning every time it is closed. Because the integrated LED activates whenever any door is even fractionally ajar, the wardrobe lights up the room every night unless the doors are meticulously aligned by hand. Drawers are stiff, the soft-close mechanism does not draw them flush, and there are scratches and scuff marks inside the unit. There is also a large dent on the edge of one of the sliding doors.

When problems arose, Fittingly’s customer service line was unreachable. Calls went unanswered, the office was closed at weekends, and there was no out-of-hours escalation route. Subsequent written requests for a substantive resolution on the property damage went unanswered repeatedly.

The product itself, if installed competently by people who follow their own designer’s specification, may be acceptable. The installation discipline, the post-sale support, and the willingness to engage with a customer left holding the consequences were not.

If you are considering Fittingly: read the negative reviews carefully and ask yourself what your options actually are if something goes wrong. In my experience, the answer is very few.

I chose Fittingly after getting a Sharps quote which was more expensive than I had hoped for.I had read online about some people’s experiences and problems with Fittingly so was a little concerned but was assured by chatting with Design Consultant Philippa Dunn (who I must say was very helpful and available by phone and email).She explained to me how things would move forward and that the process of the Survey , Delivery and Installation would all be done by Sharps it was only the product that wasn’t Sharps.So I took the plunge and decided to go ahead even though I was a bit worried about having to pay the full cost upfront before completion but figured as it was Sharps overseeing Fittingly then hopefully all would be ok.
From the first point of contact the Design Consultant onto the surveyor then the designer (by video call) to finally the fitter who completed the work I have no complaints at all only positive things to say.
Overall communication was very good with calls to check the fitter arrived and a few days later to ask was everything completed to my satisfaction.
The delivery arrived on the day it was supposed to ,the 2 delivery men arrived in a Sharps lorry and took everything upstairs and laid it all out ready for the work to be done.Both were very friendly.
Alan Neill the fitter arrived on the day the installation was due and he was a very pleasant and friendly guy who took pride in his work and thanks to his work the finished wardrobes look great and it’s made a great difference to the bedroom.So a big thank you to Alan for all his hard work and for even helping me move some things back into place after finishing.

We had an alcove unit build in - the design process was smooth however I am not happy with the final product. There were some differences to what was agreed in advance and the fitter did not seem to fully know what he was doing. There was also a lot of large offcuts left over which the fitter refused to take with him. These are too big to put in general waste and I do not own a car to remove. The communication from fittingly after installation has been terrible - it has been 2 months and they have still not arranged for the waste to be removed and have not addressed my concerns with the final product. Once they get your money they are not interested in customer service.