I would give this company ZERO stars if…
I would give this company ZERO stars if I could.
I was charged $1,569.00 after I specifically asked to cancel my “membership”. I did not authorize this charge and have been unable to get anyone to help resolve it. Whether I leave a voicemail, email, use the app etc.
I tried to cancel the “membership” and was given no actual way to do so. They state you can cancel by “managing your subscription” but you can’t even get to that option. You’re forced to leave a 5 star review and still can’t get through.. Your only option is to refill or delay. I have clicked the cancellation link they provided so many times at this point I’ve lost count, only to be redirected to the same review page. This is completely unacceptable. You’re taking advantage of hundreds and thousands of people, myself included.
How is anyone supposed to cancel a membership when there is no cancellation option, no accessible customer service, and then charge you over $1500 after you’ve already requested cancellation?
I feel completely robbed, and I still cannot get anyone to take responsibility or help resolve this. As I’m sure, so many other innocent people can relate.
I strongly recommend being extremely cautious before giving this company your payment information. Keep records of every cancellation request and every charge. This has been an absolute nightmare.
Risposta di Fitrxapp
Hello! I’m truly sorry for the frustration surrounding your cancellation attempts, account access, and the unexpected charge. The review request should not prevent you from accessing your account; you can typically close it by clicking anywhere outside the review request box.
I’ve emailed you directly so I can personally review your account. Please respond to my email so I can look into this further and help work toward a resolution. Thank you!!
