Nothing superbly different about this online shopping experience than any other. Everything was straightforward and site was very easy to navigate. They are quick on emails so that is good and my pack... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
When ordering the shipment stated delivery would be in January.I bought this for a Christmas gift. It’s now April and I’ve just had a shipment confirmation. Communication with staff was good but the... Leggi di più
L'azienda ha risposto
Ordered from fitness hero been over a week and still haven’t gotten my order. Not really impressed, can honestly say wont be ordering from these guys again. Just to follow up on your reply. As a... Leggi di più
L'azienda ha risposto
I've been waiting for months at two different online fitness shops to buy a barbell and some plates. I bumped into Fitness Hero and they had everything I wanted in stock. I ordered during the Xmas h... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Here at Fitness Hero our main focus is to bring the very best quality gym & fitness equipment, industry leading supplements & excellent quality apparel to our customers, all at competitive prices. W We pride ourselves on being extremely customer centric and always do our utmost to give you the experience you deserve from an online retailer. When you shop with us, you can be assured of: A wide Range of High Quality Fitness Equipment World Class & Industry Leading Supplements & Nutrition Personal and Friendly Customer Service Free Local Delivery - Within 15km* Click & Collect Available Fast & Affordable Shipping - Australia Wide Excellent Value for Money
Informazioni di contatto
Unit 17, 2 bishop street, 2044, St Peters, Australia
- (02) 8021 7958
- hello@fitness-hero.com
- fitness-hero.com
3,1
Nella media
111 recensioni
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Onyx Boxing Bob - shipping SCAM
Ordered a boxing bob - delivered
No contact from the company except when I tracked the item. Only to be told they made a mistake with shipping on the website and wanted another $284 but would give me a discounted rate of an addition $170 on top of the existing delivery fee.
Advised them that their website shipping fee and was told 'pay extra or we cancel your order with a restocking fee'.
Went back onto their site (a week later) and the delivery fee is still at the nominal amount. Contacted them again regarding shipping fees and they stopped responding.
We still wanted the boxing bob but the delivery is outrageous.
16 gennaio 2026
Non scritta su invito
Me lleváis cobrando una cuota de…
Me lleváis cobrando una cuota de alrededor de 18€ durante 4 meses, yo no e dado mis datos a nadie ni e pisado un gimnasio en mi vida,me gustaría que me dieseis una explicación ya que me parece una estafa clara.
1 maggio 2025
Non scritta su invito
Fraudulent website
I have been charged too with $19.99 by fitness hero. Fraudulent company,never heard of you,never signed up for anything,since in live in NYC.. Stop scamming people!
1 luglio 2025
Non scritta su invito
Risposta di fitness-hero.com
Hi Robert
This app is not related to our business. We do not and have never had an app or similar subscription. This is nothing to do with us, we are an online retailer in Sydney, Australia selling gym equipment
Can you please contact your bank who will provide you with details of the actual business as this is not us.
Thank you
Fitness Hero thank you so much
Fitness Hero thank you so much. I have had great success with your equipment and products. Fast reliable service. Super convenient and easy.
2 febbraio 2025
Hi I'm Eunice living in KSA today and…
Hi I'm Eunice living in KSA today and last month there is deduction in my card from this FITNESSHEROAPP i did not purchase anything.
9 febbraio 2025
Non scritta su invito
Hi im Norma Stuart I recently had a…
Hi im Norma Stuart I recently had a charge on my bank card from fitness hero. I did not order anything
23 gennaio 2025
Non scritta su invito
I DID NOT GIVE MY CC DETAILS FOR…
I DID NOT GIVE MY CC DETAILS FOR PURCHASE.
HOW DID YOU OBTAIN IT?
7 gennaio 2025
Risposta di fitness-hero.com
Hi Anders
You or someone with your name placed an order on our website. It is impossible for us to use your credit card to make an order as we do not have any of your details. Please can you give us a call to discuss this further as the review can be very damaging to our business
Thank you
There was an issue with the item I…
There was an issue with the item I purchased and it was resolved fairly to which I am very grateful. All it takes is a conversation to explain the situation and I am happy with the outcome.
2 ottobre 2024
Risposta di fitness-hero.com
Thank you for your kind words, Carrie! We're delighted to hear that you had a great experience with our product and customer service.
My next 'Go To' store
The store has reasonable pricing, regular updates and quick delivery, consistent communications. I should have known this store earlier..
2 settembre 2024
Risposta di fitness-hero.com
Thank you for the amazing review Raul, we appreciate your feedback and support! We look forward to seeing you again soon
Risposta di fitness-hero.com
Thank you for your kind words, Margie! We appreciate your support and look forward to assisting you again at Fitness Hero.
Risposta di fitness-hero.com
Thank you for your kind words, Peter! We appreciate your support and look forward to assisting you again at Fitness Hero.
THE PLACE TO GO!!
Carl and The Staff are absolute legends! Click and collect system is virtually instantaneous, many times processed and ready for pickup faster than the actual collection. The customer service of the Warehouse guys are next level, friendly and will assist with loading vehicles if needed.
2 agosto 2024
Risposta di fitness-hero.com
Thank you for your kind words, Marty! We appreciate your support and look forward to seeing you again at Fitness Hero.
Risposta di fitness-hero.com
Thank you for your review, Riekie! We appreciate your support and look forward to seeing you again at Fitness Hero.
Great service
Very fast response to questions, super fast postage when we needed an item urgently
1 luglio 2024
Risposta di fitness-hero.com
Thank you for the 5-star rating, Spike!
Risposta di fitness-hero.com
Thank you for the 5-star rating review, Eren!
Good quality product
Prompt dispatch when order placed.
Good quality product.
Good communication when I emailed.
Can recommend ✅
2 giugno 2024
Incredibly long delay for a simple…
Incredibly long delay for a simple product and poor communication
1 maggio 2024
Risposta di fitness-hero.com
Hi Esther
Thanks for your feedback. The item you ordered was a pre order item, with an eta of Mid April. The eta is only an estimation and with importation, many delays do occur which are all out of our control. The container arrived to us on Friday and your order was shipped the same day and delivered the following day.
Unfortunately our hands are tied with regards to delivery dates and we did notify all customers of the delay
Please feel free to reach out should you have any questions
Kind regards
Carl
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.