From the initial contact, the survey and quote to the arrival on time of the installation team everything went well. The surveyor spent three and a half hours measuring and checking and then discussi... Leggi di più
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Scopri cosa dicono le persone
Jade Downs the engineer arrived within hours of being requested. He was friendly,competent and solved the problem within ten minutes. I was very impressed with the results.
Upon initial assessment, we had First Stop create a warm roof system. The team that came to do the install worked very hard, under difficult circumstances. We were also impressed by how clean and tidy... Leggi di più
L'azienda ha risposto
Harrison, was brilliant from start to finish. He was friendly, incredibly knowledgeable and we felt we were in safe hands. Having just bought the home in March, the full roof health check made us awar... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
You’ll find we’re very different from your typical hard selling home improvement company. No hard sell tactics, ever! Straight forward pricing and a choice of high quality products that won’t overwhelm you. Making your home more valuable, beautiful and energy efficient is the purpose of our work. Whatever your home improvement dreams, our professional assessors will help you design a solution that meets your needs both aesthetically and functionally. They’ll also give you a free written estimate that describes your project in detail. We also offer a completely free property assessment and give you a detailed report on how to improve the energy efficiency of your property. Being a one-stop shop and can take care of all facets of your home improvement project, why juggle multiple contractors!
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Knight in shining armour
Came on time work was carried out without any hassle, premises left clean & tidy. All staff I dealt with were very friendly, helpful and polite.
Ian went that extra mile for me and became my Knight in shining armour when I foolishly locked myself out when moving the car for him to start work. He tried everything to see if entry could be found elsewhere. He phoned a colleague, then finally a local locksmith. I hope I’ve learnt a very costly lesson not to leave keys in back of locks.
12 ottobre 2023
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Risposta di First Stop Home improvements Ltd
Dear Mrs Neave,
Thank you so much for your kind words! We're delighted to hear that your experience with us was seamless, and the work was carried out without any hassle. We take pride in maintaining a clean and tidy work environment.
Ian is truly a gem, and we're glad he could assist you in a challenging situation. Going the extra mile for our clients is at the core of our values, and we appreciate your understanding during that unexpected moment. If there's anything more we can do for you in the future, please know that we're always here and ready to assist.
Warm regards,
Dom@FirstStop
Sam came to visit me today,extremely…
Sam came to visit me today,extremely nice gentleman very polite and knowledgeable.
16 ottobre 2023
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Risposta di First Stop Home improvements Ltd
Dear Mrs Double,
Thank you so much for your kind words! We're thrilled to hear that Sam made a positive impression during his visit. Being described as an extremely nice, polite, and knowledgeable gentleman is a testament to his dedication and professionalism.
We're fortunate to have Sam as part of our team, and we appreciate your acknowledgment of his outstanding qualities. If you have any further questions or if there's anything more we can assist you with, please feel free to let us know. We're here to help!
Warm regards,
Dom@FirstStop
Thank you all at First Stop
Thank you all at First Stop. We used this company some time ago and just had our external roof remedied and coated. It looks fantastic !! Would highly recommend then for roofing and insulation work. Beat wishes to the team.
3 ottobre 2023
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Risposta di First Stop Home improvements Ltd
Dear Mrs Coutinho,
Thank you so much for your kind words and for choosing First Stop once again for your roofing needs! We're thrilled to hear that your external roof remediation and coating resulted in a fantastic outcome. Your recommendation means the world to us, and we're grateful for your trust in our services.
If there's anything more we can assist you with in the future, please don't hesitate to reach out. Best wishes to you as well, and thank you for being a valued part of the First Stop family!
Warm regards,
Dom@FirstStop
The job has been stress free from start…
The job has been stress free from start to finish. The assessor was polite, professional and explained exactly what issues we had, how to rectify them. The roof was worked on by two very competent men. They work very well indeed. The roof looks amazing. All mess was cleaned up and they were so pleasant all day. I would recommend this company anytime. So very pleased with the result and how well we have been treated by everyone connected to the company.
2 giugno 2023
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Risposta di First Stop Home improvements Ltd
Dear Mr Burch,
Thank you so much for taking the time to share your positive experience with us. We're overjoyed to hear that your entire journey, from the assessment to the completion of the roof work, was stress-free.
It's heartening to know that our assessor provided a thorough explanation of the issues and their resolution, and the competent team working on your roof delivered exceptional results. We greatly appreciate your kind words about the cleanliness, professionalism, and pleasant demeanor of our team members.
Your recommendation is a tremendous compliment, and we are delighted to have been a part of your project. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing our services!
Warm regards,
Dom@FirstStop
Excellent work but concerned about the installers' health
Ethan and Will installed the foam. They had travelled from Sheffield to Southampton (leaving home at 0400) and were on to Swindon after me, before going back home. They communicated every step, laid dust sheets through the house. They were professional, but did not display ID cards, were in an unmarked van, and had no company logos on their clothes.
The assessor had impressed on me that any family member going into the roof space should wear a mask, due to the old fibreglass insulation in situ. A covid-mask was inadequate. He recommended a mask that would cost about £20.00
Neither Ethan nor Will wore any sort of mask and were in the loft for several hours. Ethan commented that it can catch your chest. I am concerned that proper care has not been taken of the health of these two young men.
I was shown photos of the work on completion. they tided up after themselves. I am happy with the work done.
11 maggio 2023
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Risposta di First Stop Home improvements Ltd
Dear Mrs Belward,
Dear Client,
We appreciate your feedback regarding the recent installation of spray foam insulation by Ethan and Will. We apologize for any concerns you may have regarding their safety measures during the process. We want to assure you that the health and well-being of our team members are of utmost importance to us, as well as adhering to the protocols set for a safe installation.
While our team strives to provide a professional service, we understand your worry about their lack of ID cards, unmarked van, and absence of company logos on their clothes. We sincerely apologize for any inconvenience caused and will ensure that all our technicians display proper identification in the future.
Regarding the use of masks in the loft space, we apologize for the oversight. Our team should have followed the recommended guidelines to wear suitable masks due to the presence of old fiberglass insulation. We take this matter seriously, and we will address it internally to ensure that such lapses do not occur in the future. We appreciate your concern for the health of our team members and will reinforce the importance of adhering to safety protocols during installations. With that said it would not have been possible with apply the open-cell spray foam without the team wearing an appropriate mask.
We are glad to hear that you are satisfied with the work done and that Ethan and Will demonstrated professionalism in completing the job to your satisfaction. We value your feedback, as it helps us improve our services. If you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to providing you with the highest level of service and ensuring your peace of mind.
Thank you for choosing us for your spray foam insulation needs.
Best wishes,
Dom@FirstStop
We have just had a free assessment by…
We have just had a free assessment by First Stop.
Honesty at its best. No holds barred, no questions unanswered.
James the assessor was very polite and professional.
21 aprile 2023
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Risposta di First Stop Home improvements Ltd
Hi Jane,
We are delighted to hear about your positive experience during the assessment conducted by James from First Stop. Our team takes great pride in providing honest and transparent assessments to our clients, and we are thrilled to know that James delivered precisely that.
Maintaining a high level of professionalism and courtesy is paramount to us, and we are pleased to hear that James exemplified these qualities throughout the assessment process. We believe that open communication and addressing all questions and concerns are essential to ensuring customer satisfaction.
We greatly appreciate your feedback and are grateful for the opportunity to serve you. If you have any further questions or require any assistance, please feel free to reach out to us. We look forward to providing you with exceptional service in the future.
Thank you for choosing First Stop for your assessment needs.
Sincerely,
Dom@FirstStop
Open Cell roof insulation
We have just had open cell insulation put in our loft. The insulation assessor and installers were professional, explained everything clearly and did a great job. Communication with Dom at head office was clear and timely and we feel very pleased with the work that has been done. We have already noticed a difference in the warmth of the house and look forward to a reduction in our energy bills.
29 marzo 2023
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Risposta di First Stop Home improvements Ltd
Dear Mr Jenks,
We greatly appreciate your feedback on the recent installation of open cell insulation in your loft. It brings us joy to know that you had a positive experience with our team.
At First Stop, we prioritize professionalism and clear communication throughout every step of the process. We are thrilled that our insulation assessor and installers exceeded your expectations by explaining everything clearly and delivering a great job. We take pride in our team's dedication to providing exceptional service and ensuring customer satisfaction.
We understand the importance of effective communication, and we are delighted that Dom from our head office maintained clear and timely correspondence with you. Our goal is to make the entire experience as smooth and seamless as possible for our clients.
We are pleased to hear that you have already noticed a difference in the warmth of your house. The primary objective of our insulation services is to enhance energy efficiency and contribute to reducing your energy bills. We are confident that you will continue to experience the benefits of the open cell insulation in the long run.
If you or anyone you know is seeking a professional and customer-oriented insulation service, we would be honored to assist. Feel free to reach out to us for any further inquiries or to schedule an appointment.
Thank you for choosing us. We look forward to providing the same level of excellence to future prospects.
Sincerely,
Dom@FirstStop
Very please with the work that was…
Very please with the work that was carried out.
From start to finish, from the first visit to provide us with the information to the the team who came to install our open cell spray foam insulation they were very polite, professional and considerate. They laid dust sheets and left no mess at all.
1 febbraio 2023
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Risposta di First Stop Home improvements Ltd
Thank you for sharing your positive experience with us from start to finish. We take great pride in providing exceptional service and ensuring customer satisfaction throughout the entire process of installing open cell spray foam insulation.
Our team is committed to professionalism, politeness, and consideration, and we are delighted that these qualities were evident during your interactions with us. From the initial visit where we provided you with the necessary information to the team who carried out the installation, we strive to maintain the highest standards of service.
We understand the importance of a clean and tidy work environment, and we are pleased to hear that our team laid dust sheets and left no mess behind. It is our aim to minimize disruption to your home and ensure a smooth and hassle-free installation process.
If you have any further questions or require any assistance, please do not hesitate to reach out to us. We value your feedback and look forward to providing the same level of professionalism and consideration to future clients.
Thank you for choosing us for your open cell spray foam insulation needs.
Sincerely,
Dom@FirstStop
Open Cell Roof Insulation
I was initially sceptical about this form of roof insulation but my questions were answered promptly and seemed to agree with what I could find on the web.
The survey and installation were conducted professionally and with minimal fuss, although the installation was slowed by a small lack of communication between First Stop and the installers. The work was still completed easily within a day with no mess and no problems.
It is too early to say that this will provide a huge saving on energy bills but the house does seem to warm up more quickly and to stay warm longer when the heating switches off at night.
Thus far this has been a positive purchase.
3 marzo 2023
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Risposta di First Stop Home improvements Ltd
Dear David,
Thank you for sharing your feedback regarding your initial skepticism and subsequent positive experience with our roof insulation service. We greatly appreciate your honesty and are delighted to have been able to address your questions promptly and effectively.
We understand that thorough research is important when considering any home improvement project, and we are glad that the information provided aligned with what you found on the web. Our goal is to ensure transparency and provide accurate information to our clients.
We apologize for any inconvenience caused by the small lack of communication between First Stop and the installers, which resulted in a minor slowdown during the installation. We appreciate your understanding, and we will take your feedback into account to improve our internal processes.
We are pleased to hear that the installation was conducted professionally and with minimal fuss, completing the work within a day without any mess or problems. It is still early to determine the exact impact on energy bills, but we are glad to hear that your house seems to warm up more quickly and retain heat longer after the heating switches off at night. These are promising indicators of improved energy efficiency.
We are committed to providing a positive and satisfactory experience for our clients, and we are thrilled that your purchase thus far has been a positive one. If you have any further questions or need any assistance, please do not hesitate to contact us. We value your feedback and look forward to continuing to serve you.
Thank you for choosing First Stop for your roof insulation needs.
Sincerely,
Dom@FirstStop
Carried out work on time with minimal upheaval.
The surveyor arrived on time and explained his findings in detail. He offered the solution to damp Rockwool in loft. A day was arranged for open cell spray foam to be applied. This was carried out with minimum fuss. Noticed amazing sound-proofing straight away; savings on heating will, no doubt, follow.
20 gennaio 2023
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Risposta di First Stop Home improvements Ltd
Dear Mrs Beck,
Thank you for sharing your positive feedback regarding the work we carried out, specifically noting that it was completed on time and with minimal disruption. We understand the importance of timeliness and strive to deliver our services efficiently.
We appreciate your acknowledgment of our surveyor's punctuality and thoroughness in explaining the findings in detail. Providing comprehensive information and offering suitable solutions is crucial to us, and we are glad that the proposed solution for the damp Rockwool in your loft met your needs.
It is wonderful to hear that the application of open cell spray foam was carried out with minimum fuss. We aim to ensure a smooth and hassle-free installation process, and your experience reflects our commitment to achieving this goal.
We are delighted that you noticed an immediate improvement in sound-proofing after the installation. Open cell spray foam has excellent acoustic insulation properties, which can greatly enhance the comfort and tranquility of your living space. Additionally, we anticipate that the energy-saving benefits of the insulation will lead to reduced heating costs in the future.
Thank you for choosing us for your project, and we are grateful for your trust in our services. If you have any further questions or require any assistance, please do not hesitate to reach out to us. We value your feedback and look forward to providing continued satisfaction.
Sincerely,
Dom@FirstStop
50% reduced energy bills.
I’m happy to let you know that my energy bills went down 50% since the installation. Thank you very much. I would recommend this company.
10 novembre 2022
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Risposta di First Stop Home improvements Ltd
Dear Mr Khumalo,
We are thrilled to receive your feedback and hear that your energy bills have been reduced by 50% since the installation of our insulation. It is incredibly satisfying to know that our services have made such a significant impact on your energy consumption and cost savings.
We strive to provide top-quality insulation solutions that not only enhance comfort but also contribute to improved energy efficiency. Your experience serves as a testament to the effectiveness of our products and services. We are pleased that our insulation has delivered tangible results, allowing you to enjoy a substantial reduction in your energy bills.
Thank you for your kind recommendation. We truly appreciate your trust and confidence in our company. If you have any further inquiries or if there is anything else we can assist you with, please do not hesitate to reach out to us.
Once again, thank you for choosing us and for sharing your positive outcome. We look forward to continuing to serve you and provide the same level of excellence to all our clients.
Best regards,
Dom@FirstStop
Would recommend
Would recommend, a good explanation of the issues and benefits was given . The work was done quickly and effeciently.
1 settembre 2022
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Risposta di First Stop Home improvements Ltd
Dear Mrs Lloyd,
Thank you for recommending our services. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our team.
Providing a clear explanation of the issues and benefits is essential to us, and we are pleased to know that our team effectively communicated these aspects to you. We believe that transparency and understanding are key to ensuring customer satisfaction.
We are also glad to hear that the work was completed swiftly and efficiently. Our team strives to maintain a high level of professionalism and productivity, delivering results in a timely manner without compromising on quality.
Thank you once again for recommending us. Your satisfaction and confidence mean a lot to us. If you have any further feedback or need any further assistance, please do not hesitate to reach out. We are here to serve you and provide the same level of service to future clients.
Best regards,
Dom@FirstStop
Very happy - open cell foam roof insulation
Whole process has been absolutely fine. The company has been very attentive and answered all our questions, the installation was quick and efficient, and the guys cleaned and tidied up afterwards. The house is already cooler (in hot weather) than it was and I'm sure it will be warmer in the winter. Very happy.
13 luglio 2022
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Risposta di First Stop Home improvements Ltd
Dear Mrs Pringle,
We are thrilled to hear that you are very happy with the open cell foam roof insulation process. Providing excellent service and ensuring customer satisfaction are our top priorities, and we are glad to have met your expectations.
We appreciate your positive feedback regarding our attentiveness and responsiveness in addressing all your questions. Clear communication and addressing customer inquiries are essential in ensuring a smooth and satisfactory experience.
We are pleased that the installation was completed quickly and efficiently, and that our team took care to clean and tidy up after the job. We understand the importance of leaving your home in a clean and orderly state.
It is wonderful to hear that you are already experiencing the benefits of the insulation, with the house feeling cooler in hot weather. We are confident that you will also notice the positive effects in the upcoming winter, with improved warmth and energy efficiency.
Thank you for choosing us for your roof insulation needs. We value your feedback and are committed to maintaining the same level of service for future clients. If you have any further questions or require any assistance, please do not hesitate to reach out.
Best regards,
Dom@FirstStop
Well done First improvements & the work force
In February 2022 I got a quote from First home improvements which I was pleased with for the product I had asked for.
It was explained to me that I had ordered quite a complexed window style and it may be a later date for the fitting which I was ok with.
On the 25th & 26th of April 2022 First home improvements fitted my new windows.
From day 1 Kevin Kelsey & John Donovan were on time, very respectable towards myself & my property & very hard working.
On both days they cleared up after themselves leaving my home looking tidy.
I absolutely love the windows that they fitted for me it has made such a transformation to my property.
I would like to say to both Kevin & John well done 1st class job & thank you both very much.
I would recommend First home improvements & their work force especially Kevin Kelsey & John Donovan.
27 aprile 2022
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Risposta di First Stop Home improvements Ltd
Dear Georgina,
Thank you for providing feedback on your experience with our company. We appreciate your positive comments and are pleased to hear that you were satisfied with our services.
However, upon reviewing our client database, we were unable to locate your information as an existing client. As a result, we kindly request that you consider removing your feedback, as it could potentially be a case of mistaken identity or a misunderstanding.
If you have any concerns or questions regarding your interaction with our company, we would be more than happy to assist you. Please reach out to us directly, providing any relevant details, so that we can address the matter promptly.
We apologize for any confusion that may have arisen and appreciate your understanding in this matter. We value our clients' feedback and strive to provide exceptional service to all our customers.
Thank you for your cooperation.
Best regards,
Dom@FirstStop
Outstanding from start to finish.
Fair to say we don’t get impressed easily however we couldn’t fault them. Outstanding from start to finish. We had property coated in ivory white with their advised hydrophobic coating. The work was completed in two stages. A team came and did all remedial required,soft washed and treated the walls. A week later they were back and coated our exterior walls twice. Not only it looks amazing, the texture and finish is of great quality. We had our walls painted a few years go by a different company, flaking paint and damp patches started appearing again! After a thorough assessment they were able to pin point water ingress from our roofline in different spots. That’s now sorted and I’m confident I won’t be touching the walls for a fair while. I’d like to thank Paul the assessor and Dom at the office who wowed us not just with their professionalism but for being very down earth straight forward people. We need more companies like this out there! Thank you again and I’m definitely coming back to get my roof done in the summer. Highly recommended!!
13 aprile 2022
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Risposta di First Stop Home improvements Ltd
Dear Mr Coombes,
Thank you for your outstanding feedback regarding your experience with our company. We are thrilled to hear that we exceeded your expectations and provided a top-notch service from start to finish.
We appreciate your trust in our expertise and your decision to have your property coated in ivory white with our hydrophobic coating, as advised. It's great to know that the work was completed in two stages, with the first team taking care of remedial work, soft washing, and treating the walls, followed by a second team coating the exterior walls twice. The amazing appearance, texture, and quality finish are a testament to our commitment to delivering exceptional results.
We understand the frustration of previous flaking paint and damp patches, and we're glad that our thorough assessment allowed us to identify the water ingress issues stemming from your roofline. Resolving these issues and providing a long-lasting solution is our priority, and we're confident that your walls will remain in excellent condition for a considerable period.
We extend our gratitude to Paul, the assessor. Delivering exceptional customer service is at the heart of what we do, and we are grateful for your recognition of our team's efforts.
We appreciate your recommendation and are thrilled to hear that you plan to return for your roof work in the summer. We look forward to serving you again and providing the same level of excellence.
Thank you once again for choosing us and for your kind words. If you have any further inquiries or require any assistance, please do not hesitate to reach out to us.
Best regards,
Dom@FirstStop
New windows
Our new windows installed today by two friendly gentlemen David Mayes and Scott White. The contractors did a good job within a few hours and left the house tidy. We are looking forward for a warmer rooms now.
13 gennaio 2022
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Risposta di First Stop Home improvements Ltd
Dear Lurie,
Thank you for your feedback regarding the installation of your new windows. We are delighted to hear that David Mayes and Scott White, our friendly professionals, provided you with a positive experience.
We strive to ensure that our contractors deliver exceptional service, and we're pleased to know that they completed the job efficiently within a few hours. It's great to hear that they left your house tidy, as we understand the importance of maintaining a clean and organized space during and after the installation process.
We share in your excitement about the prospect of enjoying warmer rooms with your new windows. Our high-quality products are designed to enhance insulation and energy efficiency, providing you with a more comfortable living environment.
Thank you for choosing us for your window installation needs. If you have any further questions or require any assistance, please don't hesitate to reach out to us. We appreciate your feedback and look forward to serving you in the future.
Best regards,
Dom@FirstStop
We had our roof completed in November…
We had our roof completed in November 2021. Within a day we felt a difference throughout the house. The house felt warmer. Already we not rushing to put our heating on in the cold mornings. The contractors did a great job, within a few hours it was completed, with no mess and everything was left clean and tidy. Very impressed with the Job and looking forward to saving on our energy bills.
3 dicembre 2021
Non scritta su invito
Risposta di First Stop Home improvements Ltd
Dear Nichols,
Thank you for sharing your positive experience with us regarding the completion of your roof in November 2021. We are thrilled to hear that you noticed a significant difference throughout your house almost immediately.
It's great to know that your house now feels warmer, allowing you to delay turning on the heating during cold mornings. Our team of contractors takes pride in delivering exceptional results, and we're glad to hear that they completed the job efficiently within a few hours. We understand the importance of maintaining a clean and tidy workspace, and we're pleased that they left no mess behind.
We share your excitement about the potential energy savings you will experience as a result of the roof installation. Our high-quality materials and insulation solutions are designed to improve energy efficiency, leading to reduced energy consumption and lower bills.
Thank you for placing your trust in us and for your positive feedback. Should you have any further inquiries or require any assistance, please do not hesitate to reach out. We appreciate your business and look forward to serving you in the future.
Best regards,
Dom@FirstStop
Open Foam Roof Insulation
I had roof insulation installed only a few days ago so cannot really comment other than to say the 2nd floor seems noticeably warmer. I had spray foam insulation installed in the old part of my 1750'ish cottage 25 years ago & was therefore open to a cold sales call as I had some underfelt issues and knew that spray foam was a sensible solution.
The two staff turned up on time two days later and despite them having technical issues with a spray hose did an excellent, neat, tidy, polite and expert job.
The companies business model is a little disconcerting as much relies on trust on a charismatic sales person for initial paperwork and then administration / payment / warranty / is on-line.
But indications are very positive and the roof is done.
21 ottobre 2021
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Risposta di First Stop Home improvements Ltd
Dear Mr Wiltshire,
Thank you for sharing your initial feedback regarding the installation of your roof insulation. We appreciate your honesty and are pleased to hear that you have already noticed a difference in the warmth of your second floor.
It's great to know that you had previous experience with spray foam insulation and recognized its benefits for your cottage, especially in addressing underfelt issues. We strive to provide effective and sensible solutions to our customers' needs.
We apologize for any technical issues the team encountered with the spray hose, but we're glad to hear that despite that, they still delivered an excellent, neat, tidy, polite, and expert job. Our team takes pride in their workmanship and professionalism, and it's rewarding to hear that their efforts have met your expectations.
Regarding our business model, we understand your concerns. We value transparency and aim to provide a streamlined process for our customers. We appreciate your trust in our salesperson and assure you that we have a dedicated team for administration, payment, and warranty matters. If you have any questions or require assistance with any aspect of the process, please don't hesitate to reach out to us.
Thank you for choosing us for your roof insulation needs. We are encouraged by your positive feedback so far, and we hope that the benefits of the insulation continue to exceed your expectations. Should you have any further inquiries or feedback, please feel free to contact us. We appreciate your business and look forward to serving you in the future.
Best regards,
Dom@FirstStop
Great windows
Had 13 windows replaced by this company the 2 lads that came and replaced them were Cameron and Jay lovely lads helpful polite respectful. Lads great time keepers cleaned exceptionally well after their selves can't recommend first home improvements enough
13 maggio 2021
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Risposta di First Stop Home improvements Ltd
Dear Daz,
Thank you for your wonderful feedback regarding the replacement of your 13 windows by our company. We are thrilled to hear about your positive experience.
We greatly appreciate your kind words about our team members, Cameron and Jay. We take pride in having friendly, helpful, polite, and respectful professionals representing our company. It's great to know that they were punctual and maintained a high level of cleanliness throughout the installation process. We understand the importance of leaving your home in pristine condition after completing the work.
Your recommendation means a lot to us, and we are grateful for your trust in First Home Improvements. We strive to deliver exceptional service and top-quality products, and we are pleased to hear that you are satisfied with the results.
If you have any further feedback or need assistance with anything else, please do not hesitate to reach out to us. We value your business and look forward to serving you again in the future.
Best regards,
Som@FirstStop
Friendly and competent service
We were initially cold-called, which I am usually suspicious of, but they were offering a roof insulation service which I hadn't considered and it appeared that it could solve a damp problem and also reduce heating bills, so I agreed to a visit by the surveyor. He was pleasant and knowledgeable, and provided a quote which was competitive based on some internet searches of this type of insulation, so we agreed to go ahead. A few days before the work was due, a piece of cement fell through the felting and with it came a significant amount of bat droppings, which meant the work could not legally be carried out. I arranged for a bat survey, and First Stop agreed to implement the requirements, though they had always previously declined work where bats were present. They recommended some further roof repairs and a roof clean and waterproofing treatment in addition to the fitting of a bat access tile, and gave a very good price for this work, which was carried out with care and competence. Unfortunately the gable ends were not insulated due to a paperwork error, but this was rectified a short while later. This was not a straightforward job, and though everything did not go exactly as planned, the company were very helpful, polite and adaptable. I'm very pleased with the results and believe the work will prevent further condensation damage to my roof, reduce my heating bills and add value to my property; I would therefore recommend the company.
20 aprile 2021
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