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Valutata 1 stelle su 5

First Fence were recorded delivering down a single track country lane in Oxford. The entrance to the site does not have planning permission so they have broken the law. The truck presented danger to l... Leggi di più

Valutata 5 stelle su 5

I contacted First Fence Bristol and spoke with Chloe Gill on several occasions. She was sooo lovely. Extremely helpful and kind. Nothing too much trouble. I highly recommend First Fence. I have contac... Leggi di più

Valutata 5 stelle su 5

Ordered some railings from here to try and match the ones we have already. The company was super helpful from the get go, the receptionist and the sales guy Matt gave great customer service. I needed... Leggi di più

Valutata 5 stelle su 5

Fantastic service from Scott at first fence. I couldn’t get anyone here to help me unload but Scott unloaded 25 large fencing harriers all on his own by hand in the pouring rain ,he was very caring a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materiali per recinzioni
  2. Ditta specializzata in recinzioni

Scritti dall'azienda

First Fence was established in 2010 and has fast become one of the front-runners of today's UK fencing industry. We manufacture and supply a wide range of Security and Temporary Fencing, as well as Traffic Management and Access solutions on both a national and international scale. To enable greater manufacturing facilities with a large office space, our Head Office in Swadlincote, South Derbyshire was formed. With further success came the development of our Regional Depots in Bristol, Tipton, Glasgow, Essex and Nottingham. All of our depots offer vast stock holding and great transport links, therefore minimising the travelling distance to deliveries. This teamed with our efficient vehicles and route planning software help to ensure we are operating an efficient delivery service and continuing to grow as a company.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

74 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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3,9

Tutte le recensioni

(74)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

First Fence breaks law

First Fence were recorded delivering down a single track country lane in Oxford. The entrance to the site does not have planning permission so they have broken the law. The truck presented danger to local people, animals and the nvironment on that lane.

24 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

I contacted First Fence Bristol and…they are wonderful

I contacted First Fence Bristol and spoke with Chloe Gill on several occasions. She was sooo lovely. Extremely helpful and kind. Nothing too much trouble. I highly recommend First Fence. I have contacted both Bristol site and main office and have always been met with such a can do attitude. Really appreciate that as an autistic dyslexic pensioner!

13 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Outstanding service

Dealt with Joseph Plumber at First Fence who could not have been more helpful and professional.
Friend of Campsie High Kirk in Lennoxtown Glasgow ordered security fencing. The delivery driver was vey personable and helpful
Excellent service from yourself.

Please let you bosses know the feedback is outstanding. Craig Brooks - Chair of FoCHK - Friends of Campsie High Kirk is a registered charity.  Charity No. SC053341

17 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Ordered some railings from here to try…

Ordered some railings from here to try and match the ones we have already. The company was super helpful from the get go, the receptionist and the sales guy Matt gave great customer service. I needed the railings painting at the factory and they had them delivered a week later. I was kept informed the entire time, the driver called me the morning of the delivery and Matt even followed up afterwards to check my experience. Couldn't fault them, they really impressed me.

5 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Background:
I was planning to enclose my garden in V mesh fencing so that out pets could not escape. I did considerable research in to what system suited my requirements and given the difficult nature of the site the exact specifications I needed.
I contacted five different companies for quotes that ranged quite markedly. I got the quotes but rang up each company for specific queries.

Outcome:
I went for First Fence. They weren't the cheapest but they were competitive and the cheaper companies had not good reviews and not as helpful. The First Fence website I found easy to use and I was dealt with so wonderfully by customer services which gave me confidence to proceed.
I made my order and paid in full - you know that feeling when that is done and you wonder whether you have chosen correctly.
To my surprise after receiving all the correct invoices and confirmation of delivery I was rang up by a lady called Jodie who just wished to go through my order just in case I had made an error (back to difficult site issue). What company does this? They had my money. First Fence obviously does.
I paid more for specific day delivery because of access issues and work commitments. The fact they offer so many personalised options is great.

The week before delivery I was sent numerous communications to confirm details. Today my delivery arrived as promised. Delivered on a flat bed van as needed for the site. Delivered by a guy called Adrian who was so helpful and polite.

Conclusion: I can't recommend First Fence enough. I am a private purchaser who isn't spending tens of thousands but a few thousand on a domestic project. I have been treated like a major account holder and it restores my faith in dealing with companies.

Finally: The products were high quality.

13 ottobre 2025
Non scritta su invito
Valutata 4 stelle su 5

Friendly team, perfect product for residential project

Toby was very helpful when ordering the temporary fencing from HO ensuring we had all the right extras for our small residential project. Richard, he described himself as the pretty Richard from the Bristol depot, was friendly, respectful of property, and together we got the fencing off the lorry very easily. We chose new and all panels were clean and undamaged, the feet were all clean and the couplers, spanner and pins came in a bag which was useful.
The only negative was we were told we were get a call the afternoon of the day before to advise an approx time - we didn't - and that we said anytime after 9am on the specific delivery day we had chosen - it was delivered at 8am - but we did get the expected call from Richard to say he was on his way - he had no record of the timing request. Even with this, if we had to have temporary fencing again, we would still choose them but something to consider

25 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Spot on service

Spot on service, on time and courier driver was a great guy, good chat and a laugh while helping unload into our warehouse!

ATR Building Services!

12 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Be Warned.....!

Went with this company due to their impressive claims on customer focus and communication.
However, when railings were delivered, the damage was immediately apparent. 50 % of the components had substantial amounts of the powder coat finish rubbed off and in other areas, the coating was not in contact with the metal.
Understandably my clients, having seen this, decided that they didn't want to have any dealings with a company that lets this be sent out in this condition, decided to use someone else and I was left to return this scrap. Numerous calls and emails followed to get these materials collected and my outlay reimbursed but all I got from First Fence was accusations that I had done the damage myself with a forklift, which incidentally, I don't possess. The driver that delivered this witnessed this damage as we unloaded it and took pictures.
Anyway, 6 weeks later I was reimbursed for the railings but not the gate, as it was apparently a custom item!
So, I'm £600 down and nobody has the guts to even offer an apology.
Be warned !!

11 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Very helpful driver Colin and sales…

Very helpful driver Colin and sales advisor Reece
Great service product and company
Will definitely use again 👍🏻

8 maggio 2024
Non scritta su invito
Logo di First Fence Ltd

Risposta di First Fence Ltd

Good Morning,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin and Recce. We will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

Valutata 5 stelle su 5

Excellent service

Excellent service. Our delivery driver Colin was great. We had a few issues with a busy site/ dodgy forklift and Colin was very helpful and accommodating on delivery. 10/10

3 maggio 2024
Non scritta su invito
Logo di First Fence Ltd

Risposta di First Fence Ltd

Good morning James,
Thank you for taking the time to leave your positive review. We are pleased that you experienced a five-star service and found our communication to be excellent. Here at First Fence, we aim to provide a five-star service from the initial enquiry, right through to the speedy delivery. We would love to be of assistance with any future fencing requirements you may have.

Kind regards
The First Fence Team

Valutata 1 stelle su 5

Tried numerous times to order some…

Tried numerous times to order some heavy duty gate hinges , the website was quoting a ridiculous  amount to ship to me app 600 pounds
contacted the sales team to ask for a realistic postage cost and phone again and again and again told each and every time that they will send a email with the correct postage cost which never arrived seems the sales team are not  capable of either returning calls/emails
its a pity as the hinges looked exactly what i wanted/ needed however dealing with the ahem team was so frustration i had to look elsewhere 
still to this day i have not received a return call or email after so many promises 

18 marzo 2024
Non scritta su invito
Logo di First Fence Ltd

Risposta di First Fence Ltd

Good morning Mark,
Thank you for taking the time to leave your feedback. We're sorry to hear that you had issues with your order.
At First Fence, we place great value on all forms of feedback, both positive and negative. This information allows us to actively work towards refining our processes and services to better meet the needs of our valued customers. I have passed your details to our customer service team who should have contacted you to discuss and resolve your feedback.
Kind regards
The First Fence Team

Valutata 5 stelle su 5

Collin was very helpful and helped us…

Collin was very helpful and helped us unload items. Top service.

8 aprile 2024
Non scritta su invito
Logo di First Fence Ltd

Risposta di First Fence Ltd

Good Morning Jay,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin and will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

Valutata 5 stelle su 5

Great service

Great service, Colin delivered our gate parts on time.would definitely recommend.

8 aprile 2024
Non scritta su invito
Logo di First Fence Ltd

Risposta di First Fence Ltd

Good Morning Elliot,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin and will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

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