Super impressed! I bought Lorient batwing seals and a Surface Mounted Drop Down Seal. I actually used ChatGPT to help me find these products and it was the AI that recommended it form FireSealsDirect.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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It was wanted urgently, it did not arrive as planned, so I rearranged my order of work and avoided the stress. It arrived, I used it out of synch, job progressing as access permits. I still don't hav... Leggi di più
L'azienda ha risposto
Pallet was damaged Product had split and leaked all over the fire batt Customer service got in touch I sent the pictures and immediately dispatched replacements First class honest service excel... Leggi di più
L'azienda ha risposto
Great customer service, always quick and helpful. We’ve been using this company for over a year, and I wish all online shops treated their customers as professionally as Fire Seals Direct. Domuss Pro... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di sistemi di protezione antincendio
- anche in
- Fornitore di attrezzature antincendio
- Fornitore di attrezzature per l'edilizia
- Servizio di protezione antincendio
Informazioni su FireSealsDirect
Scritti dall'azienda
FireSealsDirect
Scritti dall'azienda
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose FireSealsDirect for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Informazioni di contatto
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Regno Unito
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Eccellente
3K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I found Fire Seals Direct online and…
I found Fire Seals Direct online and ordered the product, which was processed and dispatched quickly. Unfortunately, the parcel was delivered to the wrong address, but this was due to the DX delivery driver rather than the company. I contacted Fire Seals Direct immediately by email, and their customer service team responded very quickly and was able to identify where the parcel had been delivered. I was then able to collect it from the address without any issues. The customer service was excellent, being both helpful and responsive. The product itself was of great quality and fitted perfectly.
29 maggio 2026
Non scritta su invito
Risposta di FireSealsDirect
Good morning Andrew, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide, apologies with the mix up on the delivery but glad we were able to get it resolved for you.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
I ordered some materials from them…
I ordered some materials from them which I needed quickly and had fast next day delivery
29 maggio 2026
Risposta di FireSealsDirect
Good morning Darren, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Satisfied
Ordered fire batt and fire mastic next day the materials were delivered no hassle totally reliable company would recommend 100%
28 maggio 2026
Risposta di FireSealsDirect
Good morning Andrew,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Outstanding customer service
22 maggio 2026
Risposta di FireSealsDirect
Good morning Dr Garcia,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Put my order in online and the next day…
Put my order in online and the next day it arrived. Brilliant service thank you.
27 maggio 2026
Risposta di FireSealsDirect
Good afternoon Simon,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good overall experience
Well organised website, clear product descriptions, straightforward pricing and ordering, good delivery.
22 maggio 2026
Risposta di FireSealsDirect
Good afternoon Mr Sparrow,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with our website design/layout and the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Service,product nd management were…
Service,product nd management were first class thk you
26 maggio 2026
Risposta di FireSealsDirect
Good afternoon Clive,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Risposta di FireSealsDirect
Good morning Gregg,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Massive delivery fail - no product issue.
No issues with the product - but it didn’t arrive! I ordered it premium next working day delivery - should have been Wed 27th May. Needed to pass a license inspection on which a 3 year extension hung in a hostile environment. Inspector delayed until Friday 29th and product arrived on -Sat 30th. After I was told by email it was out for delivery on 28th and then by the helpline that it was coming on 29th. Result? Only 1 year licence granted -due to H and S fail grade because this product wasn’t installed or in the building. ( inspector said if it was there he’d have accepted it.). Re-application cost £1650. To say I’m raging is an understatement. Respect to Richard in the helpline who did what he could. I suggest the company cancels their FedEx contract. Sending it back unopened as I just want nothing to do with them -and a product that meets the same requirements is available for £26. I paid £120 for this one.
25 maggio 2026
Risposta di FireSealsDirect
Good morning Claire,
Thank you so much for taking the time to leave us a review.
I am so sorry for the issues the delayed delivery has caused, and we are providing the feedback to the courier company on the issues caused.
I understand that my manager has called to discuss further with you.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
Hopefully, we can continue working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Risposta di FireSealsDirect
Good afternoon Alan, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
The quality is very good
The price for rhe quality is good plus the delivery was spot on
23 maggio 2026
Risposta di FireSealsDirect
Good morning, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Risposta di FireSealsDirect
Good morning Russell, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Ordered exactly what I needed very…
Ordered exactly what I needed very easily on their site and it arrived promptly.
23 settembre 2025
Risposta di FireSealsDirect
Good morning,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
First Class Service
Order received day after, arrived in perfect condition. The door strips were exactly what we were looking for. First class service. Will definitely be ordering again and would recommend.
21 maggio 2026
Risposta di FireSealsDirect
Good morning Helen,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the products received and the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Very helpful staff
Very helpful staff, with prompt delivery service with good communication.
I would recommend to colleagues because of the service and competitive price.
20 maggio 2026
Risposta di FireSealsDirect
Good morning Mr Norris,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Risposta di FireSealsDirect
Good morning Robert,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Received an incorrect items which was…
Received an incorrect items which was for an urgent job.
However the delivery time was in time.
I have ordered before from this company without any issue, so I was surprised to receive the wrong items.
12 maggio 2026
Risposta di FireSealsDirect
Good morning Andy,
Thank you so much for taking the time to leave us a review.
My apologies that the incorrect items were received and thank you for raising this at the time, I hope the replacements arrived in time as we appreciate the importance of getting these installed promptly.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Risposta di FireSealsDirect
Good morning David,
Thank you so much for taking the time to leave us a 4* review.
This is great feedback, and I am really pleased to hear that you are happy with the products received.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Risposta di FireSealsDirect
Good morning Damien,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Risposta di FireSealsDirect
Good morning Arkadiusz,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the products received.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
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