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Firebox supplied a woodburning stove for us this year. When there was some confusion over the product codes and which stove we had ordered, they sorted it out for us with no fuss and in a very helpful way. Thank you for the good service and good product.
Richard Brewer Showroom Supervisor was really helpful and proactive in his support to find the right parts and calling me. I would certainly recommend Firebox Stoves to anyone if all the staff are like him.
Many thanks
Ryan could not do enough to help me locate a spare part for my Morso stove. What a pleasure to find a company prepared to go the extra mile - even though they were unable to help, they found a supplier to help me out and even had a plan B up their sleeve in case that didn’t work out! Fantastic service!
thanks to staff helping old codger like me trace part thanks to luke and all who were very positive and helpfull thanks neil
My first experience of conveting from open grate to stove. Recently bought an ACR400 Tenbury, which was delivered earlier than expected. My local engineer installed it no problem, but there was a slight problem with it burning fuel too quickly. An email to fireboxstoves was answered very quickly (thanks, Luke), taken seriously, and with lots of helpful suggestions, including the correct technical answer. Luke even offered to go to the manufacturer should this be needed. It wasn't - Luke's advice was spot on and after a very small adjustment the stove is working perfectly. Great sales and after sales service. Highly recommended. Many thanks.
I purchased a Charnwood Country 4 from Firebox stoves. The experience has been simple and straightforward. The staff were more than helpful and answered all my questions. There prices are very competitive, I couldn't find cheaper and the stove was delivered the next day.
I highly recommend Firebox stoves.
Great service from Richard. We found a slight different model to one they had in store & Richard managed to source it and beat the online price we found. Richard was very informative and offered great advice. I would certainly recommend purchasing from this company.
Absolutly love our Morso Forno, which Firebox were selling at an excellent price.
They were helpful and friendly throughout and were happy to courier the various parts out as they arrived, rather than holding it back until the order was complete, which I'm sure would have been cheaper for them to do.
Thanks again
Good advice from customer service and swift dispatch of my order. Unfortunately it needed to be changed as the colour of the flue wasn't right; the correct flue was delivered and the wrong one picked up in 2 days. Happy customer. Thank you.
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