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Professional and supportive mortgage brokers, award-winning online platform, and access to 1000s of loans from 30+ lenders.
222 Hoddle Street, 3067, Abbotsford, Australia
4,4
13 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lizzy and Raj were amazing and super supportive in helping us by our first home (thank you!). They were able to connect us with a bank that met our needs and tailor our loan to suit our circumstances. They were also both really responsive to all our questions and concerns througout the whole process. We are very grateful and would definitely recommend 😊
Finspo was a lifesaver in navigating home loans. A friend recommended I connect with David and I’m super grateful for it. He made the process incredibly straightforward, spending time to really understand our needs and situation. It took the guesswork and admin out of one aspect of home purchasing, meaning we knew we had what was right for us. Thanks to David and the team we were in good hands.
I’ve worked with Brad and Blair for both of my home loans now, and I honestly couldn’t recommend them more!
They’re super responsive, clear in their communication, and make you feel supported throughout the entire journey. I never had to chase anything, they were always one step ahead, which gave me so much confidence and peace of mind.
It’s been such a pleasure working with them again, and I’m really grateful for their help and expertise!
Being a 1st home buyer, Brett and Violeta made the experience super easy and took the time to explain the process to me. Having an online platform was super useful to navigate this while still working full time. Would recommend 👌
Lizzy and Dean are the best. They really communicate so well and take care the loan business for you.
Transparent, prompt communication all the steps. Awesomeness.
We had a great experience with Dave, without him and the team we wouldn't have got into our first home. They went above and beyond to make our dreams a reality!
Finspo made the initial stages of my enquiry easy and convenient by allowing me to quickly jump on a zoom on my lunch break. From there the digital app tracker was easy to navigate and David was able to get me a great deal. Have already passed Dave's details to a friend who has already had similar feedback!
Excellent experience, I highly recommend the team at Finspo. They were so knowledgeable and the customer service was exceptional. Brad and the team kept up to date every step of the way and never had to follow them up, they were always on the front foot. The end result was a great product with a big discount on the variable rate. Thanks team Finspo!
Finspo have been great to work with, from the inception of a difficult loan, through to regular reviews of our current rate and provider. Staff are responsive to questions (shout-out to Tim), and the ease of completing everything online helps avoids gaps, confusion and timing constraints.
What a great company to work with! The team helped us throughout the process of refinancing our home, so we could pull some funds and do some renovations. We didn't know much about the process initially, but the team made it so easy and helped us every step of the way!!
As a first home buyer, I appreciated the step-by-step guidance through the home buying process and the convenience of doing everything online. The expert and guide that I worked with were amazing, and answered all my questions. Loved the interface, application tracker and I felt like I got the best possible rate and lender for my specific scenario. I will 100% be using Finspo to refinance in the future.
As a first time buyer in Australia its important to find the right connection with a Mortgage Broker. Thankfully through James Kechris and Trudy Purchase and indeed the full team at Finspro. We had tried before for a Mortgage but as a large portion of my salary was commission based we never got past the initial stages. James navigated this, made enquiries and negotiated many obstacles that lesser brokers would have folded on. I cant thank Finspro enough. We have now purchased a house with their help and they were there at every step. I see there is another rating on here that said no contact, to that I say poppycock. Perhaps they talked to some other company because most definitely this was not the experience my wife or I had here.
Poor customer service. No communication, no response to questions. Many better options out there.
Risposta di Finspo - Mortgage Broker
Hi M.E.,
We’re sorry to hear that you were disappointed with your experience and the level of service you received. Clear, timely communication is something we take seriously at Finspo, and we always strive to provide our customers with a great experience.
Our records show that our team made several attempts to get in touch and assist with your enquiry, but we're sorry to hear you felt your questions weren’t addressed.
If you’d like to discuss this further or explore your options, please don’t hesitate to reach out.
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