Absoutely great service from start to finish.the team delivered great information and service. The water has great taste and love their product. The prices are great and deliver of service highly r... Leggi di più
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quick and great service, the guy who installed it did a good job leaving the place tidy and clean, we like the water taste so far, We’re happy with the overall experience 👍🏻.
Great communication skills, informative. Very good price. Easy booking. The system was installed quickly and very neatly. Water taste is very different now. Can see the difference big time. Feel... Leggi di più
L'azienda ha risposto
Lovely technician, he was chatty and polite, did job well, very happy with his work. Customer service not so great, had left a message for a callback and didnt receive one. Went back and forth over a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Providing you with clean pure taste of water to your home or office with our top of the range Water Filtering systems. Our Reverse Osmosis filtering system is designed to remove 99.9% of all contaminants, bacteria, viruses and chemicals out of your tap water leaving you with pure water only. Alkaline filters are added to the Reverse Osmosis systems to Alkalise your water making it healthier then ever. Call our office to take advantage of our special prices including FREE installation. 5 year warranty on all our filter systems. Service guarantee.
Informazioni di contatto
3/16 Weld Street, 2170, Prestons
- 1300651837
- contactus@filteredwatersolutions.com.au
- filteredwatersolutions.com.au
4,5
Eccellente
987 recensioni
Non risultano inviti alla recensione recenti
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good reminder service
Good reminder service. Excellent technician’s service. It is so good to drink a good water’s quality.
17 novembre 2023
Risposta di Filtered Water Solutions
Thank you Edgar!
Very good service service person…
Very good service service person explained what going to done and what the extra cost will be
2 novembre 2023
Risposta di Filtered Water Solutions
Thank you for your Review.
Great company with great service
I really appreciate how this company keeps me updated as to when my filters need changing.
There is never a problem and the technicians always arrive on time. Great service, great company.
1 novembre 2023
Risposta di Filtered Water Solutions
Thank you Desley glad to hear that you are happy with the service provided.
Risposta di Filtered Water Solutions
Thank you Lidia.
The gentleman that changed the filter…
The gentleman that changed the filter was very polite, he was also on time. Many thanks
22 novembre 2023
Risposta di Filtered Water Solutions
Thank you Helena Many thanks to you.
Quick and efficient
15 novembre 2023
Risposta di Filtered Water Solutions
Just how we like it. Thank you Jacinta.
Service was good
Service was good, technician polite and courteous but I am not happy with the bench water tap. It is too small and awkward to use with large bottles etc.
9 novembre 2023
Risposta di Filtered Water Solutions
Hi George, Thank you for your Feedback. Please kindly contact our office on 1300 651 837 so we can see what can do for you.
Service was very good from Customer…
Service was very good from Customer service to the installation person.
Will Definitely recommend to family and friends .
28 novembre 2023
Risposta di Filtered Water Solutions
Thank you for your recommendation Azma.
Efficient professional and cleaned up…
Efficient professional and cleaned up after he was finished
4 dicembre 2023
Risposta di Filtered Water Solutions
Thank you Michael
Risposta di Filtered Water Solutions
Wow, Thank you Subha, We are glad to hear you had a great experience with us.
VERY GOOD SERVICE AND PROFESSIONALISM.
The person was very good and professional. He is respectful and knows the job very well, answering all my questions about the water filter system. Thanks⭐
22 novembre 2023
Risposta di Filtered Water Solutions
Thank you for taking the time to do a review!
I took two mornings off at my own…
I took two mornings off at my own expense for a service, but the technician failed to show up both times, which is extremely frustrating.
30 novembre 2023
Non scritta su invito
Risposta di Filtered Water Solutions
Dear Michael, we apologise for this inconvenience. We have been trying to contact you to see if we can rectify this for you. Unfortunately our Technician had requested time off due to personal matter and unfortunately your appointment and a few other other customers were affected - we are happy to work with you for a timing where you do not need to take time off work to be there. Please call our office and we can sort this out for you.
Quick efficient enstallment
22 novembre 2023
Risposta di Filtered Water Solutions
Thank you for taking the time to do a Review!
More punctual with time
More punctual with time, was 1-2 hours after the latest eta time.
22 novembre 2023
Risposta di Filtered Water Solutions
Thank you Thomas for your honest feedback it helps us get better and better every day. Thank you
Quote for filter system
I had requested a quote. But Mr Filter came all equipped and ready to install😩🤣.
He said going about giving quotes is too expensive.
Also time given to me was between 2 and 4pm on 24/11 when called on 17/11. Was told will be communicated when closer to the day. As there was no communication I called around 11.15am on 24/11 to check if the scheduled appointment was still open. Lo and behold🙀. I was told the technician will arrive between 11.30am and 12.30pm. I was going to do my groceries before 2pm appointment. The technician hadn’t arrived by 1 pm. When phoned AGAIN it was that the technician was walking up and down the street without a GPS guidance. WHAT🙀🤷🏻♀️Inside the kitchen when I explained to him that this visit was only to advise me with what can or cannot be done he was adamant to install. I had a friend talk on the phone and then requested this technician to leave specifications he said he will get the company to email this information to me.
His comments at my door when leaving was: “Tap water is good, stay with that”🤷🏻♀️. Wonder if this advice is from him personally or representative of the company.
Also, I was told on my first call that the water pressure will be checked by the technician using an appropriate tool. This technician just opened the tap for less than 5 seconds and said that the pressure was too high and that it needed another thing for $70.
H mmmm
Too many “red flags” to begin with☹️😱🙆 Date of experiences 24/11/2023
22 novembre 2023
Risposta di Filtered Water Solutions
Dear Lilla Karunanande,
Your review is not of our product as you do not have it. You called us, enquiring on our product, requested for an installation appointment and unfortunately from the moment our installer arrived at your home, you insulted him, spoke unkind words, invited him to your home, asked the same questions you asked over the phone then attacked and criticised him until the moment he left.
Please be kinder to our tradies whose job requires them to be on the road all day. If they are running late, it is not a red flag, it is human nature as there are various reasons beyond their control that they could be running for (ie waiting on customers who are running late from dropping their kids to school in the morning or customers who may have been coming back home from appointments and are running late etc).
You simply wasted our time and verbally attacked our installer with your unkind words. Your review is also doing the same, attacking our staff and company for a product you did not purchase or have installed. Your words are of a very unkind nature and we hope that you can see where we are coming from and attacking a gentleman like that is very uncalled for.
Filtered Water Solutions
I’ve been a customer for many years but…
I’ve been a customer for many years but the latest filter replacement cost a bomb, far more than retail. I trusted them to supply a reasonable priced service and until now I’ve been happy. The service guys are great. Customer service has been hit and miss too. When I queried the cost of one of the filters that I was charged $135 for, that I could buy retail for $60, I was told it is rising prices, and maybe I’d better buy my own next time then. Sadly, I not longer recommend them and I will find somewhere else to go.
21 novembre 2023
Non scritta su invito
Risposta di Filtered Water Solutions
Dear Jenny, your file shows you were provided many discounts over the years despite us travelling further to reach your home and despite you requesting for a non standard filter cartridge, something we only special order for you - our charges are only fair to cover the increase in costs from our manufacturers. As a small Australian business to survive, we also need to ensure we can charge to cover our costs. Remember, that charge covers the cost of the product as well as someone coming to your home to do the labour work to change the filters. We are sorry to hear of your comments as we we have tried to maintain our prices and not increase on our customers for so many years.
Filtered Water Solutions
Great job done
The technician was fast, very friendly and helpful in changing the filter. I would recommend the service to anyone looking to engage these type of services.
2 novembre 2023
Risposta di Filtered Water Solutions
Thank you Sofia for your recommendation.
Risposta di Filtered Water Solutions
Thank you Danny for your Review.
Very Reliable service and quick…
Very Reliable service and quick installation
Apart from that I finally have clean water stopping me frome buying more bottles of water every week. Thanks Guys very good product.
1 novembre 2023
Risposta di Filtered Water Solutions
Thank you Benard, buying bottled water can be very expensive if you add the costs up. This is a much better and less expensive way for drinking water. We hope you continue to enjoy it. Thank you. Filtered Water Solutions
Service was good but the price has gone…
Service was good but the price has gone up from last year’s $150 to $189 this year. That’s a 26% increase.
1 novembre 2023
Risposta di Filtered Water Solutions
Dear Kon Tech, your prices for previous years were discounted to you. $150 was not the usual cost for that higher grade product that you have installed. $170 was the usual price for that product. As explained to you, post covid our manufacturer prices increased and we no longer are able to provide you the discounts we could earlier. As a small Australian business to survive, we also need to ensure we can charge to cover our costs. Remember, that charge covers the cost of the product as well as someone coming to your home to do the labour work to change the filters. We are sorry to hear of your comments as we we have tried to maintain our prices and not increase on our customers for so many years.
Filtered Water Solutions
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