Charged me for the product several days…
Charged me for the product several days ago and sent me an email with a tracking number stating it was shipped. That was a lie, they simply printed the shipping label but a week later the product hasn't been shipped. It's hit or miss if their "customer service" bothers to respond. There are so many good products out there so there is no reason to deal with a company that doesn't care about their customers.
Fera Pet's response is disingenuous. Before I wrote the review, their website listed the status of my order as preparing to ship. It wasn't until I wrote this review that it changed to ship. The issue is not USPS, this issue is Fera Pets and their unwillingness to take accountability for their actions and shift blame reinforces their poor business practices. It's a shame because their products have potential, but it's given their dishonesty over shipping what else are they hiding?
Risposta di Ferapets
Hi Kelly,
Thank you for sharing your experience, we truly appreciate your feedback. We’re sorry for the frustration this caused, as it’s not the level of service we aim to provide.
Your order has been shipped, but USPS tracking updates can sometimes take a few days to reflect movement in real time. We understand how this can be confusing, and we’re actively exploring ways to offer more reliable and transparent shipping options in the future.
In the meantime, we see that one of our team members is already in contact with you and monitoring your order closely. We’re glad we could also provide a small token of appreciation for your patience.
Thank you again for your understanding and support-it truly means a lot to us.
-Fera Pets
