SCAM ALERT. I would never have ordered from this company had I known they ship from China. You think you are dealing with a UK company. Back in November 2025, I ordered 2 men's cable knit jumper... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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This company are outright frauds.take your money send items which are not anything like order the refuse returns saying they have no warehouse in uk.returns are expensive to china and you have to pay... Leggi di più
L'azienda ha risposto
Although the item I ordered was regrettably out of stock, the customer service was excellent, having first given me a gift voucher for the cost of the item, I emailed to advise there wasn't anything e... Leggi di più
L'azienda ha risposto
DO NOT USE THIS COMPANY!!! The website does not inform you items come from China and all returns have to returned to china at your own expense. They use scare tactics when arranging returns, telling t... Leggi di più
L'azienda ha risposto
1,8
Scarso
33 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Absolutely fake not cashmere jumpers…
Absolutely fake not cashmere jumpers 100% polyester printed as a jumper should be shut down and prosecuted.
Order number #1018 2nd Nov
9 novembre 2025
Non scritta su invito
Risposta di Fayden
Hello Graham,
Thank you for sharing your feedback. We’re very sorry to hear that the jumper did not meet your expectations. To help us review the situation thoroughly and provide the best possible solution, could you please share your order number? This will allow us to investigate the matter carefully and ensure it’s addressed appropriately.
We genuinely value your feedback as it helps us improve our product descriptions and quality control. Once we have your order details, we’ll review everything and reach out with a clear resolution. We appreciate your patience and the opportunity to make this right.
Kind regards,
Team Fayden
Excellent customer service
Although the item I ordered was regrettably out of stock, the customer service was excellent, having first given me a gift voucher for the cost of the item, I emailed to advise there wasn't anything else I wanted at this time. Correspondence with Fayden was second to none, prompt replies to my emails, and within 24 hours a full refund was given, and was in my bank within 72 hours. Thank you for your wonderful service.
1 dicembre 2025
Non scritta su invito
Risposta di Fayden
Hello Christine,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our team, especially Fayden, was able to provide prompt and helpful support throughout your order process. Your kind words about our customer service truly mean a lot to us.
We’re glad that your refund was processed smoothly and that you felt well supported along the way. Your feedback encourages us to continue delivering excellent service, and we hope to have the pleasure of serving you again in the future.
Team Fayden
Extremely bad performance
Extremely bad performance on all parameters - look into order 1188 internally. Never use this company.
4 dicembre 2025
Non scritta su invito
Risposta di Fayden
Hello Kurt,
Thank you for sharing your feedback. I’m really sorry to hear that your experience did not meet your expectations. We genuinely want to understand what went wrong and look into your order thoroughly so we can address the issue. Could you kindly provide any additional details about your order or the specific concerns you encountered with order 1188?
Your feedback is very important to us as it helps improve both our products and services. Once we have more information, we’ll carefully review the situation and work on a resolution that supports you.
Kind regards,
Team Fayden
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