I collected my order from Fat Face and the service was very quick and convenient. The girl on the desk very kindly took my items out of the packaging and offered to recycle it for me whilst I tried on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Lovely sales reps - really helpful and happy to discuss clothes and alternative buying choices. Excellent quality clothes - last ages!
L'azienda ha risposto
Well, it started off badly. I ordered the beautiful blue long sleeve, lightweight top for my daughter with a next day delivery. She admired mine and was going away. No fault of Fat Face but was delive... Leggi di più
L'azienda ha risposto
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, Regno Unito
- 01904 635788
4,5
Eccellente
319 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
2 items ordered
2 items ordered. both arrived correctly and on time at the shop to collect. Happy customer :)
12 gennaio 2026
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent fit.
16 gennaio 2026
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sale price was very good along with the…
Sale price was very good along with the service at the till.
4 gennaio 2026
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A smart jumper which fitted perfectly…
A smart jumper which fitted perfectly and of high quality and staff at the York store were extremely helpful.
6 gennaio 2026
Risposta di FatFace - YORK 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Always polite service and lovely shops…
Always polite service and lovely shops to visit. Good quality clothing too
23 dicembre 2025
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Product and price were very…
Product and price were very good,service was super fast,if I have any reservations it would be the delivery came a day earlier,than my requested day and was left on the door step all day (12 hours)in full view of potential theft as seems to be the trend these days. So the option of weekend deliveries is not really accurate, but over all great to deal with
17 dicembre 2025
Risposta di FatFace - YORK 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
I have loved shopping Fat Face online…
I have loved shopping Fat Face online for several years but I won't be purchasing any more. In October 2025 I ordered a blouse and a faux fur gilet. The blouse arrived but the gilet never did. I tried with messaging in several ways and the phone number that was on my order with no success of any communication at all. One of their employees must have nabbed my gilet and just sent the blouse. I paid over $100 for that gilet. Extremely frustrating and disappointing. I guess this is the next level of shopping online: Being robbed by the company you purchase through.
22 ottobre 2025
Non scritta su invito
Risposta di FatFace - YORK 2
Hi Laurene
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened, but we can't see that you have been in touch with us.
Please visit out Contact Us section of our website, where you will be able to speak to a member of our friendly team, who will be able to help.
Thank you, LE
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Short collection time period
Easy ordering. Collection from store was very efficient
15 dicembre 2025
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disapointing
My order was weeks later than it should have been also the updates were not accurate on time scale also which leads to disapointment not a good experiance the shirt was great though
4 dicembre 2025
Risposta di FatFace - YORK 2
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Always good quality
4 dicembre 2025
Risposta di FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Very good experience
I ordered online to pick up in store.
The whole experience was very easy and the item which I returned was dealt with by a member of staff and the refund was very quick 10/10.
9 novembre 2025
Risposta di FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Risposta di FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Beautiful leather boots on sale
Beautiful leather boots on sale. Lovely leather boots with zip and laces
5 dicembre 2025
Risposta di FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The delivery eas very quick (next day)…
The delivery was very quick (next day) and the staff in the York store were very helpful, even though it was nearly closing time.
4 dicembre 2025
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Have not yet received the parcel has…
Have not yet received the parcel has been 8 days still no parcel have rung the helpline and rang the shop no parcel lost needed it for this weekend as we are going away very disappointed
4 dicembre 2025
Risposta di FatFace - YORK 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Website easy to navigate
Website easy to navigate. It was simple to find what I was looking for. Collection from the store was seamless
4 dicembre 2025
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I like the selection of clothes and the…
I like the selection of clothes and the sizes offered. Also still have a significant presence on the high street which is a bonus.
20 dicembre 2024
Risposta di FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.