I wanted to swap the dress I ordered online and had delivered to store for the same one on the shop floor as mine was so creased, when i opened it in the store. I felt in particular one of the assista... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had ordered quite a number of items online as I was unable to visit the store in person because of ill health. I was happy with some clothes, but others weren’t suitable at all, so I phoned my local... Leggi di più
L'azienda ha risposto
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... Leggi di più
L'azienda ha risposto
Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very h... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, Regno Unito
- 01394 389314
4,7
Eccellente
100 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Absolutely great clothing
Absolutely great clothing at bestest prices and good quality. Love it how the colours allow you to mix and match it all
11 agosto 2025
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to order online
Very easy to order online . Liked the idea that you could collect in store which saved you having to pay delivery fees. Also very easy to return goods with two options to which stores use fat face or next
3 luglio 2025
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful assistant looked online…
Really helpful assistant looked online to show me alternative shirt colours
4 luglio 2025
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Efficent and friendly customer care in…
Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
5 marzo 2025
Risposta di FatFace - WOODBRIDGE
Hello there,
Thank you for your review.
I am pleased to hear you had a positive experience in our Woodbridge shop. I am sorry that the item didn't fit right on this occasion.
Take care, CT
Making simple shopping a complete Faff !
They state on their website that Blue Light discount is 20%, but on blue light it only states 10%. Got a call back telling me that this is a known issue! Shame no one got it resolved. They then told me I would have to order with the 10% and then claim the other 10% back! No thanks,
16 febbraio 2025
Non scritta su invito
Risposta di FatFace - WOODBRIDGE
Hello there
Thank you for taking the time to leave your review.
I am sorry to hear that your Blue Light discount wasn't working. I can see that we did offer to refund you the difference after you placed the order, however this offer wasn't taken up.
Take care, LE
Easy to navigate website and pick up…
Easy to navigate website and pick up from the local FatFace store.
25 dicembre 2024
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The order hasn’t arrived
The order hasn’t arrived - it went to the wrong shop ? Lost!
8 dicembre 2024
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful
Very quick delivery to local store, staff always helpful and friendly and the boots are good quality and very comfortable!
5 dicembre 2024
Risposta di FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this shop
Love this shop! Great staff and friendly environment with high quality clothes. My server Bryan was very helpful
19 novembre 2024
Non scritta su invito
Risposta di FatFace - WOODBRIDGE
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the quality and style
23 novembre 2024
Risposta di FatFace - WOODBRIDGE
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
Friendly helpful staff. Good layout in shop so easy to browse and look at the clothes.
7 novembre 2024
Risposta di FatFace - WOODBRIDGE
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
EASY
Easy to order and return
Efficient fast service.
Excellent friendly and helpful staff
26 agosto 2024
Risposta di FatFace - WOODBRIDGE
Hello Sandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good website & service
Good website, easy ordering.Delivery was within a couple of days, & updates about delivery times.Goods packed well, ordered two sizes as not sure which size I was returned one to a store, very helpful sales consultants.
25 agosto 2024
Risposta di FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Easy to order and collect in store.
Really easy to order and collect in store .Shop attractively laid out and with good sale bargains.
19 agosto 2024
Risposta di FatFace - WOODBRIDGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service in store and quality clothing
Very friendly staff in the Woodbridge store where I returned an item ordered online.
Prompt delivery for items ordered online. Overall very satisfied with the service I have received and quality of the goods ordered.
27 giugno 2024
Risposta di FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon!
Take care. -GM
The two ladies in the shop were…
The two ladies in the shop were extremely helpful and very friendly. The best customer service i've had in a long time.
14 giugno 2024
Risposta di FatFace - WOODBRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Lost mail
Your company sent me any email to say my purchases had arrived at the shop but unfortunately the mail went in to my junk box! Nobody’s fault and the shop had my clothes do that was excellent
18 maggio 2024
Risposta di FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
I am sorry to hear you did not receive your collection email! I am pleased you still received your order, we hope you love it!
Take care.- GM
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