I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station) I have bought many item... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Leggi di più
L'azienda ha risposto
I’m normally size L but it’s fitted me more like XXL! However on returning it there was no problem and refund was next day I’ve since re ordered it in size S as medium is out of stock but I’m hopefu... Leggi di più
L'azienda ha risposto
Very pleasant shopping at this store, every thing is laid out nicely and the staff are very friendly. Fatface need more stores in London.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Regno Unito
- 020 7620 3044
4,7
Eccellente
103 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Being able to collect from store
Being able to collect from store. Delivered to store in the allocated time.
24 novembre 2023
Risposta di FatFace - WATERLOO 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - WATERLOO 2
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Online location of stock very good
Staff at branches helpful and could locate where stock of a specific item was available - even in London (St Pancras and Waterloo Stations).
7 novembre 2023
Risposta di FatFace - WATERLOO 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Helpful staff at the Waterloo Station…
Helpful staff at the Waterloo Station branch but goodness knows how it ended up at the Southwold branch before it was redirected here.
6 novembre 2023
Risposta di FatFace - WATERLOO 2
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient
Nice staff in the Waterloo store. Nice store, beautiful and well organised. The clothes are rather expensive when not on sale.
27 ottobre 2023
Risposta di FatFace - WATERLOO 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Risposta di FatFace - WATERLOO 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I had to return a top as it was too…
I had to return a top as it was too small and the assistant explained that there was a similar top in the store, which I might like. She took me over to where they were and suggested I try two sizes on, so that I would know which fitted better. Excellent customer service!
29 agosto 2023
Risposta di FatFace - WATERLOO 2
Good Afternoon Ali,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a great day! - JW
Great savings in the sale
Great savings in the sale and a lot of items to choose from. Good quality items. Staff in the store are very helpful.
16 agosto 2023
Risposta di FatFace - WATERLOO 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - WATERLOO 2
Thank you so much for your feedback. We deeply appreciate your comments! - RS
Excellent friendly and helpful service…
Excellent friendly and helpful service this morning from the team at Waterloo Station. So handy to have the shop there. Enjoying this summer’s trousers - cool and a good fit.
13 luglio 2023
Non scritta su invito
Risposta di FatFace - WATERLOO 2
Hi Celia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at Waterloo station
Lovely staff at Waterloo station. Really helpful and polite. I left my travel card in the changing room. After running after me, and not finding me, they kept safe until I returned. Thank you! Oh and I bought a lovely dress too.
8 luglio 2023
Non scritta su invito
Risposta di FatFace - WATERLOO 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lovely staff in the Waterloo branch…
Lovely staff in the Waterloo branch this morning, helpful and kind about some sunglasses I had bought which were faulty.
Makes all the difference! Thank you
7 luglio 2023
Non scritta su invito
Risposta di FatFace - WATERLOO 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Prompt delivery and happy with product
2 maggio 2023
Risposta di FatFace - WATERLOO 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a fleece hoodie in the sale
Ordered a fleece hoodie in the sale. So soft and warm, and great quality. A bargain! And free delivery to my local Fatface store. What's not to like?
12 aprile 2023
Risposta di FatFace - WATERLOO 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great customer service
11 marzo 2023
Risposta di FatFace - WATERLOO 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Excellent as always and happy…
Extremely helpful assistant and happy shopping experience as always my in FatFace. This was at Waterloo Station rather than Cambridge or St Ives, and we were able to buy exactly what we went for. Thank you. FatFace
6 gennaio 2023
Non scritta su invito
Risposta di FatFace - WATERLOO 2
Thank you so much for this wonderful review. We are so pleased to hear that you had such a wonderful experience in our store! - RS
Very efficient and friendly staff
Very efficient and friendly staff and reliable online service too !
The colours are different on screen though which is why I had to return 2 items of clothing
I very much appreciate the fact that Fat Face’s attire is available in larger sizes.
Thank you, Katy
2 novembre 2022
Risposta di FatFace - WATERLOO 2
Ah Katy, this is an amazing review. Thank you. This will be fed back to our wonderful crew in store! - RS
Brilliant experience at Fatface
I had to return a dress i received online as the wrong size had been put on the paper label outside the dress. I phoned the Waterloo branch and they were most helpful and friendly. I explained I would come in to their store and return the dress and purchase the correct size. They reserved a dress for me. I ended up purchasing a lovely green winter coat which had 20 per cent off.
29 settembre 2022
Non scritta su invito
Risposta di FatFace - WATERLOO 2
Good Morning Kathleen
Thank you for your review.
I am so sorry to hear about the sizing but I am glad to hear that the store resolved this for you.
Have a lovely weekend.
EP
Really pleased with service
26 agosto 2022
Risposta di FatFace - WATERLOO 2
Good afternoon, Bev
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Highly recommended
27 agosto 2022
Non scritta su invito
Risposta di FatFace - WATERLOO 2
Hi Stephen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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